Too harsh on user? - page 5. | Bitcointalksearch.org

ralle14

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

Using another IP could be enough of a reason to close the account but it should be fine unless you're using an IP from another country to bypass their geo-restriction.

There has to be another reason why the casino confiscated your friend's deposit but if they're the ones who stated that the sim is the issue then yes it's definitely harsh as other casinos would be willing to return the user's money.

Darker45

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Let your friend create a ticket and present his/her case. But I don't think this is enough basis to label the casino scam. In the first place, casinos are also protecting themselves from possible abuses. Multi-accounting, for example, is normally not allowed. They install mechanisms that get triggered once they detect a suspicious activity. And I suspect that your friend's changing of network is a trigger. But let your friend contact the support first and explain his/her side in detail.

The problem is that casinos sometimes tend to overreact. Or perhaps it's just what they have to do to protect their platform. Two gamblers with separate accounts sharing the same house could also set a casino's alarm.

Lanatsa

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Basing up with my own experience which i do make use of different sim cards on different gambling platform then its just fine or even on using up on the different sim cards but registering on the same device which it

is really still that fine.So it would be better if the site or platforms name should really be that mentioned so that people would be aware if ever there are players who are doing this behavior.
I do partly agree on that saying about being having finding ways for some violation even on the slightest on making peoples locked up and confiscate their funds due to some violation.
Some might be honest and some are really just that alibis.Therefore, it would be always recommended on dealing with legit and reputable sites which does have less issues.

yahoo62278

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Maybe this should flag a user for KYC or something. Personally I think you would be opening a can of worms for the casino and abusers would chime in crying they used different sim cards, they didn't make multiple accounts. Casinos could also make a decision on a case by case basis. If there is no bonus abuse or whatnot, then maybe let it be.

o48o

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This doesn't make any sense. Do you have more information? Did your friend use 2 different accounts or just 2 different sim cards? Because using 2 different sim cards / internet service providers shouldn't be a problem unless they overlap somehow that 2 different users have been using them. And even that can be talked out with the customer service if there are clearly 2 different ids and proof of that.

QueenVera

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Quote from: Bushdark on March 10, 2023, 05:54:00 PM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is not supposed to be so, I saw this as a harsh attempt by the casinos confiscating users account. I know that there are many casinos that do kick against this kind of act but not when the IP address is not the same. At least the casinos should have consider the user for some reason not just confiscating the funds inside the account. Some of the reason why this can happen is when the casino had onced face multiple casinos of users creating different account and using them to makeomey from the casi6in an unfair manner.

No matter how hard the casino tries to stop people from carrying out criminal acts on their sites, the more the innocent suffers. I so understand that a casino already a has a certain rule or terms of operation, but blocking an account without sending out notification or refunding the capital shouldn't be taken lightly as acts like this are mostly suffered by innocent ones. I think kyc ought to address the case of multiple accounts without having to cause any pains on your workers.

Quote from: klarki on March 10, 2023, 05:09:19 PM

Quote from: crzy on March 10, 2023, 04:59:05 PM

I think we are not talking about confiscation of funds, but about freezing the withdrawal of funds.
If the user really had funds confiscated just because of different IP addresses, then it is definitely a fraud.

I think the OP needs to tell us sincerely If the account was suspended and kyc was triggered because I'm sure if the account was frozen due suspicious act of a different IP login then it will released after proving ownership of the account, but if not then it's a scam and should be treated as such.

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is not supposed to be so, I saw this as a harsh attempt by the casinos confiscating users account. I know that there are many casinos that do kick against this kind of act but not when the IP address is not the same. At least the casinos should have consider the user for some reason not just confiscating the funds inside the account. Some of the reason why this can happen is when the casino had onced face multiple casinos of users creating different account and using them to makeomey from the casi6in an unfair manner.

QueenVera

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is very sad and I truly understand how fustrating and annoying this very act could be but I don't think it is wise for a casino to block and seize someone's money just bevaue a different sim was used or different IP was used because I believe the KYC should be triggered and the user be asked to provide KYC rather than blocking someone's account.

I think you should mention the name of that Casino so as to help safe other users from falling orey to them and I think this casinos really need to be reviewed and licenses shouldn't just be handled over to persons who have the money to run a casino but rather a proper research ought to be made about the management team before issuing certificates of operation to them.
You should make a post or report in the scam accusations thread and also on the casino's Ann thread if they're present on the forum.

coin-investor

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

It is not right but it will trigger an alarm of a possible double account because the system thinks that two people are using one account on their platform

Quote

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

The information you provided is not complete did the casino ask for KYC and did he fail the KYC they will ask this before taking drastic action like this.

Quote

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

There are good and bad casinos and there are casinos that ban you when you're continuously winning these bad casinos only want gamblers who deposit a big amount of money and lose it.

klarki

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Quote from: crzy on March 10, 2023, 04:59:05 PM

That action could be a red flag to a specific site so having this enhanced KYC is necessary just to protect the interest of both parties.
You should not be intimidated by this if you are not doing anything illegal, and you can explain your side to them since having multiple IP address are common if you are using different connections. I just don't understand to the word confiscating, is your friend OP can't access his account anymore?

I think we are not talking about confiscation of funds, but about freezing the withdrawal of funds.
If the user really had funds confiscated just because of different IP addresses, then it is definitely a fraud.

crzy

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Quote from: Ryker1 on March 10, 2023, 04:43:37 PM

They will surely ask for an enhanced verification which means a higher level of KYC procedure.
It could be a video document that proves your identity and your place at the same time with other accounts that suspected your alternate account. Sometimes we think that a casino has this loophole and a way of scamming people, but if you know how to deal with it there is no problem --if there is, that is a scam casino we could not change that behavior.

That action could be a red flag to a specific site so having this enhanced KYC is necessary just to protect the interest of both parties.
You should not be intimidated by this if you are not doing anything illegal, and you can explain your side to them since having multiple IP address are common if you are using different connections. I just don't understand to the word confiscating, is your friend OP can't access his account anymore?

Ryker1

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They will surely ask for an enhanced verification which means a higher level of KYC procedure.
It could be a video document that proves your identity and your place at the same time with other accounts that suspected your alternate account. Sometimes we think that a casino has this loophole and a way of scamming people, but if you know how to deal with it there is no problem --if there is, that is a scam casino we could not change that behavior.

Johnyz

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Review their terms of service and if its really now allowed in the first place then I think you’ll be in trouble.
Some site are not that strict since technically, having multiple IP address doesn’t necessary mean you have multiple account when in fact you are just using one account its just that you have to use different connections to further improve your gaming experience.

Anyway, better to disclose the site we are talking about here and see if they really have this terms on their site.

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Op I am trying to suspect something fishy in you, because all you thread that you have created in this gambling board are for you friends and someone you know. Even the casino website you wanted to launch was for someone then what is that thing that is for you in the forum. Are you always typing or posting for someone?

By the way how the confiscating started, did they tell you anything before starting the confiscation? Before you call the scam, you have to hear from them to know the reason. By the right they are not supposed ban or block you because you use two SIM card to visit the site. Because network might disturb in one sim and you might decided to use the other sim to do what you wanted to do so banning you because of the switch of sim card is wrong.

goaldigger

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If its just one account and you’re using multiple IP address, there should be no issue with that. Imagine, gambling everywhere and you are using a different wifi connection, that could be more reasonable.

Also, using multiple device is also ok as long as you will not use it to login different user, some gamblers have their own phones, tablets and pc, so there should be no issue with that. Maybe they can investigate your account but they still have to release your money because you are doing fine with your one account only.

BitcoinPanther

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

I also think that different IP on the same device shoulnd' caused a ban unless the gambling platform prohibit VPN. But in your friends case, I bet the IP is in the same country since it is just a different sim under one country?

It is also possible that one of the IP used by your friend was been recorded to be used by other player who exploits the gambling platform. Since I read that

Quote

The public IP is used between your carrier and the rest of the internet. Everyone who is on your carrier’s network will all have the same outward IP address.

So it is possible that the gambling provider "mistakenly" tagged your friends account as another people's multi- account. The reason for banning and confiscating funds.

Btw, did your friend appeal or contact the gambling platform why his account fund was confiscated?

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Quote from: Heartilly on March 10, 2023, 04:05:54 PM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It's considered harsh for me while at the same, a crappy treatmentt of that site. Since when a user's deposited balance should be confiscated for that kind of reason? But can you share what site is it so we might take a look at their TOS? Maybe it was really your friends' fault but funds shouldn't be confiscated.

Hard to judge a book by its cover as what we only read is your side.

We should make it balanced and know the real story here to be fair in all concerns.

wondering if that was the reason given by the site why they confiscated the funds? because from the OP's statements, it seems, they are concluding the reason why the site confiscated the funds. because logging in with different IP should not be a problem because most people are using internet service providers with dynamic IPs. not very many have their static IPs at home. and a lot of smartphones nowadays have dual sim capabilities. maybe there's more story on this situation...

Ryu_Ar1

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Is the casino really one of the trusted ones here although it is most likely not because I gambled at several trusted casinos on this forum all smoothly even with the change of driver's license.
The confiscation of the balance because of trivial things like this is definitely one of the problems and the possibility of the casino is a scam I think. and of course leaving from there is the right thing even if your balance is still there. Although the hope is obviously that it should be returned first but if the worst case scenario is not possible then leave immediately.

Heartilly

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It's considered harsh for me while at the same, a crappy treatmentt of that site. Since when a user's deposited balance should be confiscated for that kind of reason? But can you share what site is it so we might take a look at their TOS? Maybe it was really your friends' fault but funds shouldn't be confiscated.

Hard to judge a book by its cover as what we only read is your side.

We should make it balanced and know the real story here to be fair in all concerns.

tabas

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It's totally fine to disable users account if caught violating against TOS like having multiple accounts and proven that it's owned by a single user. But about the funds on those accounts and its balances, the casino should release them and not take any single penny from them. Review their TOS if disabling accounts include taking their customers fund and removing their access forever. Because AFAIK, if they will ban you forever, you'll be allowed to withdraw at a given time before you'll have no access anymore on them.

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