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Topic: Too harsh on user? - page 2. (Read 704 times)

legendary
Activity: 1708
Merit: 1048
March 12, 2023, 07:21:28 PM
Yes it's right to call them out. If any casino accuses you of using multiple accounts just because you use a VPN, call them out. If any casino confiscates your deposits for using multiple phone numbers, then it's right to call them out. After all, if you or anyone else has done nothing wrong and these reasons are being used as an excuse to hold your money, then it's far from right.
legendary
Activity: 3122
Merit: 1398
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March 12, 2023, 06:56:18 PM
Your account might be frozen or banned should you access certain platforms with VPN and I think that's the case here. Your friend justigjt have been accessing the site in question with VPN and the moment location is observed to change by means of IP address, you face the company's T&C. It's just how it is out here as some means to protect the company.

There might be some part of the story that OP didn't tell to us. SIM cards changing won't just result in a ban + funds being confiscated.

Almost lots of sites allows the use of VPN in the first place.

Let's see if we can some additional information on why that sh*t happened to OP's friend.
legendary
Activity: 1554
Merit: 1139
March 12, 2023, 06:48:53 PM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.
What has sim cards got to do with IP address?
Sim cards are just microchips that operates a particular network as network providers and have got nothing to do with IP address. Its hooks you up to a network and that's it.
IP address are unique codes that identifies a computer device or Internet enabled device in an Internet protocol for communication.

Your account might be frozen or banned should you access certain platforms with VPN and I think that's the case here. Your friend justigjt have been accessing the site in question with VPN and the moment location is observed to change by means of IP address, you face the company's T&C. It's just how it is out here as some means to protect the company.
hero member
Activity: 1456
Merit: 940
🇺🇦 Glory to Ukraine!
March 12, 2023, 06:15:26 PM
So, wait, what's the situation we're discussing? Did someone get banned from the casino and have their money taken away for breaking the terms of use? If that's the case, I don't think it's a scam. The casino has the right to protect themselves against people who try to cheat the system by having multiple accounts. They gotta do what they gotta do to prevent fraud.

from my understanding of what the OP posted, the person he knows got banned and their money confiscated from a casino for using 2 different IP addresses when accessing the account/platform and the reason why the IP address changed was because the person he knows changed SIM card(a different network provider from the one he previously used) promoting his IP address to also change.

I find it hard to believe, and I believe there is something missing in this story. There may be other factors at play that led to the ban and confiscation of funds, such as suspicious activity on the account or a violation of the casino's terms and conditions. I have never encountered any issues at any casino due to my Internet connection having a dynamic IP address that changes approximately every 24 hours.

However, it's hard to say for sure without more information about the situation and the casino's policies on IP addresses and account access.
legendary
Activity: 3416
Merit: 1225
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March 12, 2023, 06:11:33 PM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.
If that's part of the mechanism of their security system that will trigger multi accounting then the system will trigger an alarm of notification that there's a probability of multi-accounting

Quote
This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  
It's not right they can do KYC or verification, in other countries you are only allowed sims that are be verified to be in your account, the system interprets it as having two accounts if there are two sims in one device.

Quote
There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.
That's true and that's the worse thing that can happen to you, so make sure that you do all the necessary precautions not to get the alarm to trigger multi-accounting on your part, read the TOS, and be mindful of how you access the casino.
legendary
Activity: 2576
Merit: 1655
March 12, 2023, 04:16:30 PM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is close to borderline scam in my opinion,

1. if the user uses different SIM, then obviously will be from a different IP address
2. so if regardless it is from the same mobile phone, it shouldn't be tag
3. OS of mobile phones could also be the same as well as millions of other phone users around the world

Not sure if there are gambling platforms though that somewhat want the users to make the same mistake. Only reputable platforms will do everything to really check the veracity of the users before calling their account and flagging it down.
legendary
Activity: 2240
Merit: 1069
March 12, 2023, 04:09:13 PM
It feels like we are missing some vital information here. It is best if we know the name of the Casino so we can contribute better. If we know the TOS of the casino, we can verify if that move is valid or not or if OP's friend really crossed some rules in TOS. For now, we all are just speculating.

Anyway, players should not be banned simply because they use two sim cards or they used another ISP to connect to Casinos. Players could be mobile and could use different wifi or use another card to connect to the internet.
legendary
Activity: 1162
Merit: 2025
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 03:45:23 PM
I think gambling companies should just have better filter methods. I remember they prefer to pick the most simple ones because its far easier to explain to users but as OP stated, gambler/user may need to use different SIM cards, or different e-mail addresses even. Some people may even need to use different modems (or they just prefer to). So gambling companies should consider these are real life possibilities and not scam attempts. Also I never understand reasoning behind putting hand over your user's funds. Its the worst move you can ever do.

It may be a casino that is based on a country where staff is not aware that having 2 SIM cards is popular among those who live in developing countries, for the sake of getting a better signal to access internet. There is a good reason brands like Xiaomi launched many devices with a such capability in Latin America and India.

It sounds indeed harsh some casino would assume some money laundering is going on because a simple IP change.
There are even countries where people have to use dynamic IPs because their service providers won't give other options.

Waiting for OP to give us more information on this case and see how develops.  Huh
hero member
Activity: 2282
Merit: 589
March 12, 2023, 03:42:46 PM
In this case if any account is seized then it must be one of the scam sites. Because some sites only find ways to cheat account holders in various ways. But I was not aware of any casino closing accounts on such issues. We all know that having multiple accounts is definitely a serious crime in a casino. But if the OP takes action against the casino with evidence then this could be a fair solution.
Op should explain the details of the case because without a clear explanation then anyone would be imagining to give an answer based on his understanding, so does his friend have multiple accounts, does he use a VPN on the browser and does he use a reputable casino. There is a lot to explain here before Op seeks someone else's opinion and if the casino prohibits him because he has multiple SIM cards to access then he can recover the account using the reset password sent to the email, but if the online casino closes the account without an accurate explanation then you have participating in a scam casino, maybe.
legendary
Activity: 2436
Merit: 1366
March 12, 2023, 03:27:10 PM
I think gambling companies should just have better filter methods. I remember they prefer to pick the most simple ones because its far easier to explain to users but as OP stated, gambler/user may need to use different SIM cards, or different e-mail addresses even. Some people may even need to use different modems (or they just prefer to). So gambling companies should consider these are real life possibilities and not scam attempts. Also I never understand reasoning behind putting hand over your user's funds. Its the worst move you can ever do.
legendary
Activity: 3052
Merit: 1281
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March 12, 2023, 02:42:53 PM
Btw, @OP can you name that gambling platform that confiscates your friend's fund?  It is essential to know the name of the gambling platform so that we can avoid playing on it in the future.  Another question, any update on the case of your friend?  Is he able to contact and have a conversation with the support staff of the said gambling platform?  Can you share their conversation if there is any?  I believe your friend won't just be idle accepting that his fund is confiscated, so I think there must be some conversation between your friend and the gambling platform.
hero member
Activity: 2128
Merit: 658
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 12:58:06 PM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.
I just want to ask some things, did he carefully read the Terms and Conditions? Also, what network did he use in accessing the website? is it by mobile data or  using Wi-Fi? because if he use wifi, it will be the same IP, if he use mobile data then yes IP network will be change often I am not on the side of the casino okay just want to clarify some things.If he use mobile data and  frequently changing his sim then the website will encounter some malicious approach, maybe  it is their cloud  security system who banned the account they find it very suspicious and it is flagged by the system that they may be under ddos that's why it is banned and the funds are confiscated. I don't know the whole story just leaving some cents.
In this case if any account is seized then it must be one of the scam sites. Because some sites only find ways to cheat account holders in various ways. But I was not aware of any casino closing accounts on such issues. We all know that having multiple accounts is definitely a serious crime in a casino. But if the OP takes action against the casino with evidence then this could be a fair solution.
hero member
Activity: 1708
Merit: 522
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 11:50:47 AM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It always boils down to the terms of the gambling site. If you sign up and agree to all the terms, then there's nothing to complain about. However, based on the standard rules that I believe are acceptable, it's not right to confiscate the balance. They may close the account for violating the terms, but the funds should be allowed for withdrawal, which is the last transaction.
In fact, all the rules and regulations of each casino must have been written clearly in the TOS owned by the casino and anyone can read or study them so that in the future they don't violate or violate existing rules.
If there is a gambler who violates the rules they made, then the gambler must also be able to accept all the consequences of what he has done even if he loses the money stored in the casino.
We don't know what problem actually happened until the casino didn't let him get his money back because in every problem there must be clarity and it's impossible for the casino to do something like that if he didn't break the rules which were quite fatal.
Here I'm not trying to defend each other because I'm just trying to address the problems that were complained about in this thread and trying to look at the feedback that has been given by other members.
Hopefully there will be a bright spot in this problem so that it doesn't become a debate and we can all always address all problems in a wise way.
sr. member
Activity: 1820
Merit: 418
Telegram: @worldofcoinss
March 12, 2023, 11:50:14 AM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Hi, welcome to the forum. It is essential to read and understand the terms and conditions of any gambling platform before using it. Many online gambling platforms have strict policies against using multiple accounts or attempting to deceive the forum in any way. If the venue has a policy against using various SIM cards, it is essential to abide by it. However, It is not fair or ethical for a gambling platform to confiscate a user's account and deposit a balance without clear justification.
hero member
Activity: 2170
Merit: 530
March 12, 2023, 09:48:11 AM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.
I just want to ask some things, did he carefully read the Terms and Conditions? Also, what network did he use in accessing the website? is it by mobile data or  using Wi-Fi? because if he use wifi, it will be the same IP, if he use mobile data then yes IP network will be change often I am not on the side of the casino okay just want to clarify some things.If he use mobile data and  frequently changing his sim then the website will encounter some malicious approach, maybe  it is their cloud  security system who banned the account they find it very suspicious and it is flagged by the system that they may be under ddos that's why it is banned and the funds are confiscated. I don't know the whole story just leaving some cents.
hero member
Activity: 2996
Merit: 609
March 12, 2023, 09:26:32 AM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It always boils down to the terms of the gambling site. If you sign up and agree to all the terms, then there's nothing to complain about. However, based on the standard rules that I believe are acceptable, it's not right to confiscate the balance. They may close the account for violating the terms, but the funds should be allowed for withdrawal, which is the last transaction.
Lots of people would miss out this kind thing but honestly reading up a pile of text when it comes to TOS is always been like default or all of them are the same and this is why some people are really

that confident when it comes on knowing up everything or they do know in default without even knowing that there are things which a company could alter out and this is where some users do miss
on reading it up thats why it is really that important that you should really be that mindful or at least have the time on reading up things so that you wouldnt really experiencing
some problems later on.

Just like the rest been saying that its better to stick with reputable sites for you to assure yourself that you are in a legit place.
legendary
Activity: 3108
Merit: 1290
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 09:13:58 AM
Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel,  different IPs on the same device shouldn't cause this ban, what do you think?  

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It always boils down to the terms of the gambling site. If you sign up and agree to all the terms, then there's nothing to complain about. However, based on the standard rules that I believe are acceptable, it's not right to confiscate the balance. They may close the account for violating the terms, but the funds should be allowed for withdrawal, which is the last transaction.
legendary
Activity: 2814
Merit: 1112
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 09:09:28 AM
#99
-snip-
Maybe you forgot that you already created this thread so I'm reminding you, that there are so many questions about the case you mentioned, one of the questions is for you to mention the name of the casino, and I think that shouldn't be a problem because it can be used as a warning for other players who want to play there that they can face such obstacles so they have to be careful, I access the casino with a different IP address but have only ever faced problems because it uses an IP address from a different country
hero member
Activity: 2114
Merit: 740
Leading Crypto Sports Betting & Casino Platform
March 12, 2023, 09:04:38 AM
#98
Tell your friends to use a trusted platform in the forum. I keep getting messages via email with attachments my account has been accessed by a previous IP address which was not used when logging in to the site. A trusted platform won't make you dizzy every time you log in, it's much easier than the site you're talking about.
Btw, I'm very curious about the gambling platform you mean because I've never experienced anything like this before.
hero member
Activity: 3052
Merit: 651
March 12, 2023, 08:38:38 AM
#97
I wish you also named the website that you are talking about so we could try and dig if they really have the same issues about other gamblers before.
We don't have the facts, it's difficult to judge someone or something without a full proof. We cannot just speculate about what they have done or if there is really some damage that was done.
Just to answer the question, it's not right. But, it depends on circumstances especially if the gambler told the gambling site about the change of number prior to the confiscation or ban.
They are also trying to keep it clean and maybe it is written in their TOS about one IP per gambler only.
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