Too harsh on user? - page 3. | Bitcointalksearch.org

madnessteat

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It seems to me that this is quite a controversial issue. Using the mobile network you can get an IP address that was previously used in certain activities that are not allowed in the casino.

The casino will not investigate who broke the rules with that IP address - so I quite understand this practice (on this forum, you can get banned immediately after registration, if you use an IP address from which banned activities were noticed).

But on the other hand if you are sure you did not violate the rules of the casino and got banned, that's a different story.

Fortify

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Your comment makes no sense whatsoever. Normal gambling companies are well aware that IP addresses of users can change and unless something extreme happened like a fraudulent card being used or the IP address originating from North Korea, then there is no reason that they would take action against the account. You don't seem to be telling the full story over here and the fact that you go into unnecessary detail about SIM cards makes it likely that something else is going on. If this person really is your friend, they probably left a little fact out, like they were trying to take advantage of the company by multi-account promotion abuse or using the wrong payment details.

Jating

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Well if I'm not mistaken, this could be a 50/50. If I remember correctly, there were issues with one user here in the past and the casino says that it's from the same user, because of the IP and even the OS or the machine that the supposedly account.

So it's a back and forth discussion and eventually the casino wilted under the pressure.

But I do agree, that same device on different IP addresses should be investigated more and the casino shouldn't quickly make their decision and ban or worst confiscate their money.

Cookdata

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

There is nothing harsh about this on users, how can you access the two accounts on the same device, that's like the same thing in my opinion. The sim cards are not the same thing, which is understandable because that will be a different mobile numbers but what about the IP address, it will read the same thing, just the last 3 digits will be changed and it will reveal the same location, now tell me how does that make a difference for two accounts as you claimed? As long as you are using the same device and the same network as the data router, the basic information that will appear on the gambling website will be the same even if you use different mobile numbers.

ethereumhunter

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Quote from: Chikito on March 11, 2023, 10:40:15 PM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

it is so cruel, the gambling site shouldn't see on one side case and judge the user trying to cheat a game. If they are professionals, they will look it again and try to resolve the problem by deliberation. If they try to make money with that way, I think you must inform us and give the detil what site is?. It's dangerous, because in a developed country, usually people always change their SIM cards because have a limited time if not recharged.

Maybe the only way around that IP change is to use a paid VPN and choose the person's country so they stay on the same IP and have no issues with changing the SIM card.

But that person should also be aware that changing the SIM card with a different SIM service provider could cause their gambling account to be in trouble unless they can communicate with the casino's customer service. There must be a way around this and we should look for it. But it seems he doesn't need to use the phone to gamble if he has to change SIM cards over and over again to avoid the problem.

Betwrong

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It depends on the ToS of the site, in the first place. But I personally think that using different SIM cards shouldn't be the reason for a ban, let alone for confiscating deposited money. If nothing else was violated, it shouldn't. Your friend should contact Support, but, of course, if it is stated in the ToS that such actions will result in banning and confiscating, there's nothing much he can do, unfortunately.

Bitinity

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Quote from: noormcs5 on March 12, 2023, 01:24:04 AM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is really not fair to close a gambling account on this basis. Even you use a same sim card, you will always get a different IP address, each time you connect it to the internet. Of course we do not have a dedicated IP address internet connect as it is not required by home users and also it is expensive.

Since scam casino main target is to get hold of user funds and they make excuses like this as mentioned by you to get the funds and block the account. Sad

Frankly speaking I dont really believe with his story unless he provide a solid evidence to support that the story is real. I have never heard casino ban their users just because the players accessing their account with different IPs. IP changes is a very common situation because players do not only use 1 device or 1 internet provider so IP changes is high likely happening. It would be reasonable if the player is getting banned because his IP is connected to other account while the casino do not allow multi accounts, but getting banned just because different IPs is just unbelievable.

len01

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Quote from: Mauser on March 12, 2023, 03:59:46 AM

I don't think this is right and your friend should challenge that decision. In my opinion a casino should only be allowed to confiscate gambling money when the account was involved in fraud and tried to take advantage of the casino. In this case I don't see any issue and it's not write to take his money away. The casino could have just banned him from their website and at least let him take his money with it. They took immediately the most drastic step without some escalation before. What if people have multiple phones? Like one for work and one private one, you could also use the phone from your wife if you have no battery. Hopefully your friend gets legal help and can recover some of his money.

sometimes this problem occurs because of a system error and it is possible that if the funds are actually confiscated, maybe the system detects fraud in the account, even though the account is clean, but sometimes the system error that detects it is very annoying.

to the OP should have taken care of the issue immediately to clear things up. If the casino refuses to give a description, it's clearly a scam casino

acroman08

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Quote from: decodx on March 11, 2023, 06:52:13 AM

So, wait, what's the situation we're discussing? Did someone get banned from the casino and have their money taken away for breaking the terms of use? If that's the case, I don't think it's a scam. The casino has the right to protect themselves against people who try to cheat the system by having multiple accounts. They gotta do what they gotta do to prevent fraud.

from my understanding of what the OP posted, the person he knows got banned and their money confiscated from a casino for using 2 different IP addresses when accessing the account/platform and the reason why the IP address changed was because the person he knows changed SIM card(a different network provider from the one he previously used) promoting his IP address to also change.

Mauser

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I don't think this is right and your friend should challenge that decision. In my opinion a casino should only be allowed to confiscate gambling money when the account was involved in fraud and tried to take advantage of the casino. In this case I don't see any issue and it's not write to take his money away. The casino could have just banned him from their website and at least let him take his money with it. They took immediately the most drastic step without some escalation before. What if people have multiple phones? Like one for work and one private one, you could also use the phone from your wife if you have no battery. Hopefully your friend gets legal help and can recover some of his money.

davis196

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

Just explain your issue to the customer support of that gambling platform. If you can prove to them that you are a single user with two different IPs and they unblock your account, they are not a scam. If they keep insisting that you violated their Terms of Service and refuse to unblock your account and return your funds, they are definitely suspicious. I don't get why an online casino would block a user with IP addresses to login to his account with each one of his two IP addresses. The user can simply perform KYC verification, when he withdraws his money, in order to prove that he is legit and nobody hacked his account. Let's wait and see how this casino's customer support will react.

lienfaye

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I don't think it's fair to ban and consfiscate your balance for this reason since you're not multi accounting (they can ask for KYC to prove it's the same person to clear things out). But it doesn't mean the casino is already scam because it depends on what's written on their TOS if this kind of scenario is allowed or not. The reason why it's important for us to read their TOS before starting to use the platform to become aware of the do's and don't.

But it is scam if casino just made such decision without investigation because these situations are likely to happen to any gamblers using different ips in same device with his only account. BTW, Can you tell us the name of the casino?

noormcs5

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

This is really not fair to close a gambling account on this basis. Even you use a same sim card, you will always get a different IP address, each time you connect it to the internet. Of course we do not have a dedicated IP address internet connect as it is not required by home users and also it is expensive.

Since scam casino main target is to get hold of user funds and they make excuses like this as mentioned by you to get the funds and block the account. Sad

Davidvictorson

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

I have not encountered this type of case once in my years of using online casinos, and it seems to me like a unique case. And it will be too quick to jump to conclusions by calling the casino a fraud. It is possible that this is just a security feature in the casino that was automatically triggered to prevent unauthorized access to sensitive customer information and, by extension, identity fraud. In my estimation, this is where the advantages of KYC for online casinos come into play. If your friend had provided some information needed during sign up, maybe this would have been easy to resolve, as he or she would have had to contact the customer service representative and provide the necessary details or information when requested.

Wexnident

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

It depends on the rules. If different IPs were allowed BUT the same users aren't, then even with a bunch of IPs you have that you can use, it's still against their TOS. It doesn't matter that it "looks" cruel or harsh, we aren't discussing empathy here, we're discussing how a user simply has to follow the rules of the platform they're registering up for, regardless of what kind of platform it is. If you want to use their platform, follow the rules that they set, simple as that. Now the level of punishment depends on the casino themselves, but that's another point, either way, they'd still be punished.

Chikito

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Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Is it right to call a gambling platform a scam for confiscating users account with the deposited balance because you use more than one SIM card to access the platform? The SIM cards aren't from same network provider, so their IP addresses are different from one another.

This happened to someone I know very well, but I found this to be too cruel, different IPs on the same device shouldn't cause this ban, what do you think?

There are some gambling platforms that pray that users make this mistake and use the opportunity to sit down on their money.

it is so cruel, the gambling site shouldn't see on one side case and judge the user trying to cheat a game. If they are professionals, they will look it again and try to resolve the problem by deliberation. If they try to make money with that way, I think you must inform us and give the detil what site is?. It's dangerous, because in a developed country, usually people always change their SIM cards because have a limited time if not recharged.

decodx

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So, wait, what's the situation we're discussing? Did someone get banned from the casino and have their money taken away for breaking the terms of use? If that's the case, I don't think it's a scam. The casino has the right to protect themselves against people who try to cheat the system by having multiple accounts. They gotta do what they gotta do to prevent fraud.

maydna

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Quote from: ?? on ??

Quote from: Eureka_07 on March 11, 2023, 03:41:57 AM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Multiple IPs on a single device/account is not bannable. I haven't witnessed any casino ban users due to that. Can you tell us more about that story of your friend?
You cannot be banned from that, but if he used those IPs with other account, or other accounts had that same IP for relevant reason, then the accounts are subjected for breaking their ToS. But that should be resolved through KYC for both accounts.

It is indeed not bannable and I think there's nothing wrong having different IP addresses in a single device. Even the IP address on the device I used sometimes change although I am only using the same internet connection. I wonder if his friend tried explaining to the custom support if his friend's account is banned due to having multiple accounts which as you have said are more likely to get banned since having multiple accounts break their TOS.

In this case, I suspect his friend used different IP addresses to access his account, which raised suspicions from the casino, stating that multiple accounts accessed the account. Maybe it's true that his friend needs to ask customer service directly and explain the problem in more detail so that his friend can solve the case immediately. I think casinos can recognize the IP of a device we use, and if we don't cheat, our account will also be fine accessing the casino.

pixie85

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I think that if the rule is one account per person and there's a solid proof that he had more than one account, even with the use of 2 different numbers, the casino should proceed with KYC of both accounts.

If the user cannot do KYC on both accounts or provides the same information for both, his accounts can be banned. He knew what he was doing when he registered the second account, right?

Of course I'm against taking player's money. His deposits should always be returned to him.

ultrloa

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Quote from: ?? on ??

Quote from: Eureka_07 on March 11, 2023, 03:41:57 AM

Quote from: Crypt0Gore on March 10, 2023, 12:06:37 PM

Multiple IPs on a single device/account is not bannable. I haven't witnessed any casino ban users due to that. Can you tell us more about that story of your friend?
You cannot be banned from that, but if he used those IPs with other account, or other accounts had that same IP for relevant reason, then the accounts are subjected for breaking their ToS. But that should be resolved through KYC for both accounts.

It is indeed not bannable and I think there's nothing wrong having different IP addresses in a single device. Even the IP address on the device I used sometimes change although I am only using the same internet connection. I wonder if his friend tried explaining to the custom support if his friend's account is banned due to having multiple accounts which as you have said are more likely to get banned since having multiple accounts break their TOS.

Well they can prove that they are not using multi account by submitting a KYC to them, by this way they can prove their innocence towards the accusation of the casino to them. For sure the details written upon registration is big help for them to clear out this case. But if the casino still avoid and return their money then this indicate that they are scam and possibly they do this to other user to.

Topic: Too harsh on user? - page 3. (Read 700 times)