Topic: TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 23. (Read 13881 times)

Most of the casino ANN thread including those establish and trusted has this kind issue before when they are just newly started there thread here since new casino here usually being target by abuser and cheaters to benefits on the early bonus given by the casino. Most of this news users have problematic gambling experience and usually has same experience different casino. They are playing victim to get support of user here to justify there winnings that came from cheating the casino bonus.

This is always the case here and I hope trustdice will be strong to face all this FUD until they can't get anything from the casino.

I didn’t come here to mediate my case with you, we can continue to do that at AskGamblers even though you are actively trying to dodge that. I came here to post an honest review of my experience with your site. You can doubt if I have spoken to other users all you want, I don’t need your validation on that. The stories of you not paying are rampant online. Also, not a single thing I have posted is defamatory, each and every word is honest and true.

And I feel like this goes without saying but of course you CANNOT share my public information on a public forum, I don’t need the court of public opinion to make a decision here. Share all of that in our mediation though, they’re still waiting for you to get involved.

Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.

Hello everyone,

This is TrustDice team. We looked into this case as soon as we can.

Fortunately, following the name 'jimdemeray', we have been able to locate a KYC case, in which our KYC service provider strongly believe that the authenticity of the documents is in doubt. And after examining the documents and cross-referencing with what we know about this user, we agree that this judgment is reasonable and well-founded, and there is a likelihood of identity fraud involved.

In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.

In our investigation, it also came to our attention that he has been actively making statements about us that are untrue and defamatory on multiple platforms. We'd like to respectfully point out some of his claims are completely false, as many Bitcointalk community members can attest to:



We would not want to argue with any user. But we have to respectfully doubt if he ever chatted with 'other players found on different forums and communities' as he claims. We keep a close eye on all relevant web spaces, and we have not yet come across a forum where a large number of users have grievances against us. If you know of such a place, please kindly let us know, as we would be happy to attend to it. Otherwise, we respectfully dispute this baseless claim.

With regard to the case itself, we in general do not discuss about KYC issues in public for privacy reasons. And if we are to discuss about any KYC case here, we will have to provide evidence from our internal system that will inevitably disclose the following private info of a user, to the public:
- the country of residence
- the visiting IPs
- password of a TrustDice account
- the email
- wallet addresses
- device id
- browser version
- operating system

Please understand that our internal policy prohibits us from publishing the above information in public. But since we are committed to transparent and meaningful communication with the Bitcointalk community, we can ask the management for an exception under the following conditions:
- the user notified us by email that he has given us the right to publish his private information;
- the Bitcointalk members in this thread overwhelming agree that it is a good idea to post such private information in public here;

With this post only, it does not make sense to prove that your document is genuine.

However I don't recommend you to post photos of your personal documents here. The same for TrustDice company because they have responsibility to keep their user documents secured and safely.

If you want to prove that your document is genuine, it must be done via a third party, a mediator if possible. I don't say anything bad about your case but assume you actually use faked document for KYC, it seems that are more unacceptable activities with your account. If it is the case, TrustDice team actually do have more evidence against your case.

TRUSTDICE DOES NOT PAY WINNERS

TrustDice is a nice looking site that promotes fair treatment of players, their lightning fast withdrawal, and pretends that they care about their customers. All of this is fallacy. I made a little bit of money betting on sports but was fairly quickly limited. I went to withdraw my funds and was pushed through the KYC circuit, which I completely respect and appreciate. After sendin photos of my government issued drivers license, utility bill, and a selfie of me holding my government issued drivers license I received an emailing stating the following:

Hello Jimdemeray81,


We regret to inform you that your TrustDice account has been banned and the withdrawal funds were confiscated, this decision was taken according to the following terms and conditions:


4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.


Your initial deposit will be returned. Please, provide your deposit address.

With respect,

Compliance team

So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.

You don’t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!

Welcome for your interest in trusdice, of course if it makes you interested and wants to try registering then always read the rules and conditions first. Have fun if there is a complaint then attach it here.

if I have hatred or have a rival business against trustdice then I can also create a newbie account and make false accusations. it's a wise move when trustdice admin keeps posting the problem happening here. btw, I'm glad trustdice is holding an event for new users, I'll try to register

It's unfortunate there are a couple newbie accounts give scam accusation to new casinos without evidence, even when they provide evidence about their accusations, it's turn out to be because they violated the rules of the casino. Maybe they fix this issues via PM because trustdice representative reply to OP post to send message about his username and email, but trustdice should post in this thread if this issues solved.

Since this casino is still relatively new, especially in the forums, we will see long term growth and of course everyone expects that in that time the casino will also have a return on investment. It is not easy to find users with diverse interests. In the implementation of promotions, the casino must also maintain a balance between the stability of the gamblers in order to continue to experience various bonuses every week.

Moreover, we also hope that their campaign doesn't stop this week

They can not run promotion with money from their own pocket forever. So to make promotion is sustainable, budget for it should partially come from the casino pocket and the rest is from the casino income contributed by promotional effects.

If a casino run a long promotion, months and years, it means the casino is profitable with their operations.

Of course, the casino business must continue to run by providing bonuses even though the terms and conditions to be able to join the bonus-taking event must have a minimum bet. Because in this way, minimizing money laundering from cheaters is much better than not having any conditions. Because all must continue to give each other a profit for both the casino and the gambler.

You have to explain your issue with more details, it is the best way for you if you want to get the issue resolved.
If I have to guess, it seems that you are taking the no deposit bonus but you cant withdraw it?
Have you read all the terms about the bonus you take or you take it blindly then try to withdraw after you win some?

It is a fair rule to prevent cheaters abusing bonus on TrustDice. I support this rule.

How about rule to prevent money laundering on the gambling site? In case they make deposit to TrustDice, then withdraw shortly. No wager, no deposit bonus claim.

Cheating is a serious disease on gambling sites because they are too generous with promotions, free spins, deposit bonuses, etc. With my experience, I have seen many scam accusations against casinos but at the end of investigation, mostly conclusions are cheating and such scam accusations are denied.

It's the point. It is why with free spins, gambling sites require users to use such spins to bet when they launch new games, new programs etc. It's free spin for users to bet, to experience, and to convert some of users to loyal players in such games.

I think this is a fair rule that needs to be just spoken a bit louder, that's it. It is a quite clear one and definitely deserves to be there, people can't just put in 100 bucks, get 100 bucks as a bonus, that would make the website go bankrupt in a second. Hell, people would definitely consider this as a big win if they did such a thing but the website couldn't go on. This is why the rule is there to make sure that it's at least "a bit" difficult, so that not every single person would win it.

Plus, it requires you to gamble, which means that you will gamble here and will give a decision on if you like it or not, if you like it then you would probably stay.

Hello there    Could you please send me a private message with your username and email address so that we can look into what happened to your funds (2mbtc = 58 USD)?

It falls into our Terms and Conditions (5. Withdrawals). Please see here:

5.15 You need to make a deposit of at least 0.5 mBTC (0.0005 BTC) or other currency equivalents before you can make a withdrawal from any winnings you may receive.
5.16 In order to make a withdrawal, a player must wager 1x from the deposit amount.

This is a fairly standard rule that we have in place to prevent bonus abusers.