Hello everyone!
Just wanted to update you guys on the "jimdemeray" case. It now comes to light that this user has been conducting duplicate accounts, which is supported by overwhelming evidence that we uncovered in our further investigation.
Signs of possible duplicate accounts were in fact what triggered a KYC check in the first place. And more anomalies were found when our KYC service provider reviewed the documents. We were therefore suggested to consider the documents fraudulent. And now, with a further, deeper investigation, we have finally pieced together the whole picture of this abuse attempt.
In light of his abusive behavior, we have taken the action to confiscate the whole remaining balance of the account, in accordance with our T&C 3.2:
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Considering the sensitive nature of all KYC-related issues, we won't be able to post the overwhelming evidence here in public. We however have submitted the evidence to the mediation service, and the "jimdemeray" has yet to comment on our findings.
Hope this helps to clarify the situation, and please contact us if you have any further questions.
Best,
TrustDice Team
Just wanted to update you guys on the "jimdemeray" case. It now comes to light that this user has been conducting duplicate accounts, which is supported by overwhelming evidence that we uncovered in our further investigation.
Signs of possible duplicate accounts were in fact what triggered a KYC check in the first place. And more anomalies were found when our KYC service provider reviewed the documents. We were therefore suggested to consider the documents fraudulent. And now, with a further, deeper investigation, we have finally pieced together the whole picture of this abuse attempt.
In light of his abusive behavior, we have taken the action to confiscate the whole remaining balance of the account, in accordance with our T&C 3.2:
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Considering the sensitive nature of all KYC-related issues, we won't be able to post the overwhelming evidence here in public. We however have submitted the evidence to the mediation service, and the "jimdemeray" has yet to comment on our findings.
Hope this helps to clarify the situation, and please contact us if you have any further questions.
Best,
TrustDice Team
Also, not a single thing I have posted is defamatory, each and every word is honest and true.
Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.
Oh, and it’s not “good faith” to offer to refund a user’s deposit rather than confiscating their entire balance when they won money on your site legitimately. It just makes you slightly less scummy than the absolute scam sites.
Unfortunately I was there for a while, only betting sports, and had done pretty well. I don’t believe TrustDice is a complete scam but they are definitely doing me, and others, very dirty.
TRUSTDICE DOES NOT PAY WINNERS
Is shocking this discovery, from what i understand @jimdemeray delivered documents fraudulent, i wonder why he did that? however once he has delivered documents fraudulent you are entitled to close his account because he was dishonest in providing documents fraudulent.
Twitteris full of bots and abuser. The promotion post has a very low impression and only receive 3 comments which means people just claim the bonus and just move on.
I've also wondered how these twitter guys are so quick to reclaim the bonus and honestly I think the best option would be to give bonuses and here in this forum for forum members who have an account on the site
Could you please send me a private message with your username and email address so that we can look into what happened to your funds (2mbtc = 58 USD)?