Need to fill out by hand and still need my signature!
REFUND REQUEST FORM https://docs.google.com/file/d/0B4izEkfhvfklWXJDWFVkbVlzMGs
"... we can resell your position in queue ..." is the most interesting part of this refund declaration.
so if anybody requests refund that does not mean that all others get their miner earlier, it means only that bit mine will sell this position to somebody and all other customers have still wait...
10% extra will be lowered by 30$, transfer fees, exchange rate ext. so finally stays only 5%-8% what you will get extra...
when you brought your miner and payed it with BTC, they had horrible BTC/USD rate, for refund they are counting with the best fee for themselves. their BTC/USD was usually up to 15% lower when you had to pay your miner, now they will count practically with daily highest price. so if you payed with BTC you will lose money even if they give you 10% extra.
grazy stuff... i would not sign it! better take contact with your lawyer.