How My 900k USD was REKT by a Centralized Gateway on WAVES Exchange - thread
Original Tweet complete with Screenshots:
https://twitter.com/mr_hedgie/status/14515069297888665601/ It is now 6 full days since I made that fateful withdrawal of 900k USDN from WAVES Exchange to ETH network, which is as of now still mysteriously put “On Hold” at Waves’ centralized gateway.
2/ As an ordinary pleb, I have no tech background nor connection in crypto. Traded my way up gradually.
Helpless and totally REKT, I am here to ask the almighty CT for help.
3/ My withdrawal transaction was confirmed on the WAVES blockchain, but was not processed on the other side, the Ethereum network.
Txn:
https://wavesexplorer.com/tx/HmkZmzT6GvP2bRru9e6nZeDc6LKKpumKNNADqHGadMVU4/ In case you are not familiar with WAVES Exchange, the Moscow-based platform advertises itself as “The Easiest Way to Access DeFi” and “Nobody but you can access your crypto”.
5/ However, moving funds in/out of the platform, tokens have to pass thru Gateway, which as worded in T&C, is centralized.
“Waves Exchange Gateways – centralized instrument for conversion of tokens of thirdparty blockchains to their analogues on the Waves blockchain and back.”
6/ After my withdrawal was put “On Hold”, I immediately followed the instruction of the error message to “contact support to speed up the process”.
Support was responsive but couldn’t provide a reason for delay nor an ETA. This was Day 1.
7/ Day 3 (18 Oct), I was told my transaction was being “verified” by “neural network”, a process that is “determined randomly”.
Further details were not disclosed.
8/ While more than 48 hours had already passed, this was deemed by Scott the Support person as “normal behavior”.
Why would an exchange gateway want to delay customer withdrawals for 48+ hours?
9/ As the days passed, I grew increasingly frustrated.
Each day (Day 1-6), Scott assured that the withdrawal will be processed.
But the canned and often identical responses offer nothing to that effect: no progress, no explanation, no ETA. No end in sight.
REKT.
10/ There is no information about the “verification process” in their T&C dated 18 November 2019 (
https://waves.exchange/files/Terms_Of_Use_Waves.Exchange.pdf).
However, there is mention of withdrawal processing time not exceeding 3 days for the coins listed therein.
11/ Contrary to that, my transfer has been put “On Hold” for 6 full days now - without any reason and through no fault on my part.
12/ Past 6 days were worst week of my life. I couldn’t sleep, couldn’t eat.
My mind fretted endlessly to comprehend how my life’s savings are REKT.
900k USD is a lot of money to ANYONE.
13/ I reached out practically to any WAVES projects personnel I could find.
While everyone pointed me back to Support directly, all of them seemed surprisingly indifferent.
14/ Sasha Ivanov (@sasha35625), Founder of Waves Platform, is active on Twitter.
I tried to get his attention by replying to his tweets, multiple times. But to no avail.
15/ Sasha u/sasha35625, here I urge you to:
Do the right thing and process my withdrawal promptly with an ETA.
With this action, assure users on WAVES eco-system that their funds are safe.
16/ If you are a WAVES personnel or know one, please help to bring this to their attention.
u/Waves_Exchange u/Waves_Assn u/wavesprotocol u/neutrino_proto u/TheWavesGuy @waves__labs @vlzhr @Hodlwaves369 @wawes1973
17/ WAVES is actively launching new projects aiming for billions in TVL. No doubt users will want to be sure that their funds are safe.
u/viresfinance u/Swopfi u/wavesducks
Notably, their WX token is running an IDO at the moment.
https://waves.exchange/WX_IDO18/ We are all familiar with the soothing words of CZ’s “Funds are #SAFU”, even when Binance’s withdrawals were only interrupted momentarily.
My 900k USDN withdrawal has been locked and frozen for 6 days, without explanation, no ETA and no end in sight. I’m totally in the dark.
19/ Exchanges hv responsibility to ensure users can withdraw their funds.
CEOs of 1-tier exchange understand this best. Can you weigh in and save a pleb?
u/cz_binance u/brian_armstrong
u/SBF_FTX @AlamedaTrabucco @FTX_Official
u/tyler u/cameron u/jespow u/JayHao8 u/hfangca u/lyu_johnny
20/ Curve and WAVES run large incentivized USDN pools together. The good people of Curve and Yearn, could you extend a helping hand?
u/CurveFinance u/newmichwill u/bantg u/charlie_eth u/bneiluj u/RektHQ u/AndreCronjeTech
21/ The native stablecoin, USDN, has a market cap of 562m, of which 337m are minted on Ethereum.
u/VitalikButerin, would you be so kind to pass the word about my situation to Sasha (@sasha35625), which would literally save my life from ruin?
22/ Almighty CT - need your help to save a pleb from losing close to 1m.
Please retweet. Tell people about my predicament. Help in whatever way you know and can.