What are the most important features of an online crypto casino? - page 3.

Silberman

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Quote from: madnessteat on February 08, 2022, 07:25:25 AM

Quote from: btc78 on February 08, 2022, 06:47:42 AM

^

I do not think that advertising activity can somehow be correlated with the legality of the gambling site. There are many gambling sites that have a controversial reputation and continue to arrange various bonus programs for users. In my opinion, it is better to pay attention to the reputation as it is quite difficult to earn and very easy to lose even in case of a few small cases of unfair play.

I think the same, while a heavy marketing campaign indicates a focus in that area from the casino it does not necessarily mean that is legitimate, as scammers could be bidding their time and act as honest people until they can get a whale to play on their casino and then scam them, so a heavy marketing strategy does not tell us if the people behind the casino will actually honor the bets you place at that casino.

ralle14

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Quote from: xSkylarx on February 08, 2022, 08:06:20 AM

Well, if we are talking about reputation, it is extremely difficult to earn, but reviews are something that can easily be purchased online. Because there are so many reputable sites, reputation is no longer the most important factor to consider. Instead, we should look for new innovations or slightly different features such as bonuses and quick withdrawals. Since those who are new to the gambling site have a lot of benefits to offer its users, reputation alone will not be enough to keep the site afloat.

I somewhat agree but I think it depends on the options available because back then I used to value bonuses as well but the downside to it is that i'm only limited to a bunch of casinos as the reputable ones are somewhere between 5-10 but nowadays there's a lot to choose from so reputation becomes less of a priority and at the same time we try and stick with the best gambling site that will provide the best value out of our money. The bonuses are more of an incentive rather than innovation as there are so many casinos and sportsbooks offering nearly the same promotion (wagering contests, raffle, predictions, etc) but there's one casino that's always leading the competition as they offer the best reward possible.

madnessteat

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Quote from: xSkylarx on February 08, 2022, 08:06:20 AM

Quote from: madnessteat on February 08, 2022, 07:25:25 AM

Quote from: btc78 on February 08, 2022, 06:47:42 AM

^

I do not think that advertising activity can somehow be correlated with the legality of the gambling site. There are many gambling sites that have a controversial reputation and continue to arrange various bonus programs for users. In my opinion, it is better to pay attention to the reputation as it is quite difficult to earn and very easy to lose even in case of a few small cases of unfair play.

Well, if we are talking about reputation, it is extremely difficult to earn, but reviews are something that can easily be purchased online. Because there are so many reputable sites, reputation is no longer the most important factor to consider. Instead, we should look for new innovations or slightly different features such as bonuses and quick withdrawals. Since those who are new to the gambling site have a lot of benefits to offer its users, reputation alone will not be enough to keep the site afloat.

I get the impression that you win at the casino every day and withdraw funds if you care so much about the speed of withdrawal. Personally, I come to the casino to lose money and enjoy the game. On the rare occasions when I manage to win the least I think is how long it will take from the withdrawal of funds to their appearance in my wallet.

KTChampions

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Quote from: macson on February 06, 2022, 01:29:10 PM

discussion about KYC is an eternal discussion, all answers are right and wrong because good or bad KYC rules depend from which side you look at it. for me personally KYC is a bad thing and does not guarantee that the casino has high security.

It's quite funny to see how this all-important issue is ignored by the casino representative (there is nothing about KYC in the poll, although most of the participants in the discussion mention it). I understand that, on the one hand, the casino is under pressure from regulators, and on the other hand, under pressure from gamblers, but it’s still funny to observe such an effect. It's like the "if I ignore this maybe it will go away" meme Grin

xSkylarx

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Quote from: madnessteat on February 08, 2022, 07:25:25 AM

Quote from: btc78 on February 08, 2022, 06:47:42 AM

^

I do not think that advertising activity can somehow be correlated with the legality of the gambling site. There are many gambling sites that have a controversial reputation and continue to arrange various bonus programs for users. In my opinion, it is better to pay attention to the reputation as it is quite difficult to earn and very easy to lose even in case of a few small cases of unfair play.

Well, if we are talking about reputation, it is extremely difficult to earn, but reviews are something that can easily be purchased online. Because there are so many reputable sites, reputation is no longer the most important factor to consider. Instead, we should look for new innovations or slightly different features such as bonuses and quick withdrawals. Since those who are new to the gambling site have a lot of benefits to offer its users, reputation alone will not be enough to keep the site afloat.

madnessteat

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Quote from: btc78 on February 08, 2022, 06:47:42 AM

^

I do not think that advertising activity can somehow be correlated with the legality of the gambling site. There are many gambling sites that have a controversial reputation and continue to arrange various bonus programs for users. In my opinion, it is better to pay attention to the reputation as it is quite difficult to earn and very easy to lose even in case of a few small cases of unfair play.

btc78

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What took my attention mostly is the chatroom , i try to check deeper on how they are managing answering the chats and also the claims.

next is the bonuses offered that legit and giving the players constantly .

next is the advertising strategy, the more the site is willing to spend money for advertising is the more they look legit for me.

goinmerry

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Quote from: sunsilk on February 07, 2022, 06:32:29 PM

Quote from: Mamun74 on February 07, 2022, 04:29:14 AM

I think Every process need to Online Crypto casino.we need to follow every important features in crypto casino. But most important in crypto casino is some features like.

Security, Withdrawal limit,Customers service, Bonuse and offer and variety of cryptocurrency.

You've just mentioned almost all of them.

All of them really are important features but it's like having a favoritism on which what you think is the one that's the most important of them all. Everyone has points on why it should be the most important thing in a casino.

Security, bonuses and offer and customer service. They're likely the ones that's being mentioned by the majority.

Actually, others don't mind the bonus and offer as a priority thing they are looking for as long as the security is tight and can't be breached easily by those who will attempt to hack the system. Security is really a big issue, not just in gambling sites but also in exchange. Since we care for our money and crypto-sites are always targeted by hackers, we are looking forward to each site's best security that they can execute.

Unless there will be an inside job, we are now doomed. In that situation, I hope gambling sites will still respond in a good way that can cover what's lost. Just stating the worst-case scenario here.

harizen

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Quote from: gagux123 on February 07, 2022, 06:30:40 PM

I believe that depending on the situation, it is even plausible to insert some type of bots in the support, but sometimes I believe that human intervention will be necessary, as already mentioned.

Pinning the guides on the chatbox is also helpful too.

We have seen this type of feature already at some of the gambling site's live chat support. There's no need for users to contact the live support on that matter especially if the answer is already included in the site's basic questions with answers provided already.

I too like that feature. Just typing the concern on that search box, gives me lots of possible solutions to my question. Unless not listed there, that's the time I will force a chat in live support.

agustina2

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Quote from: gagux123 on February 07, 2022, 06:30:40 PM

it is even plausible to insert some type of bots in the support, but sometimes I believe that human intervention will be necessary, as already mentioned.

Chatbots are good because sometimes, a user's problem can already be seen in the FAQ. In that way, customer support will just be focused on a much more reasonable problem by their users. We have to admit that there are really users who are asking generic questions to the chat support box that's why a bot is necessary to guide those users with only basic problems and not just reading the basic FAQs for the possible answers.

sunsilk

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Quote from: Mamun74 on February 07, 2022, 04:29:14 AM

I think Every process need to Online Crypto casino.we need to follow every important features in crypto casino. But most important in crypto casino is some features like.

Security, Withdrawal limit,Customers service, Bonuse and offer and variety of cryptocurrency.

You've just mentioned almost all of them.

All of them really are important features but it's like having a favoritism on which what you think is the one that's the most important of them all. Everyone has points on why it should be the most important thing in a casino.

Security, bonuses and offer and customer service. They're likely the ones that's being mentioned by the majority.

gagux123

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Quote from: milewilda on February 07, 2022, 04:22:40 PM

Depends but most of the time this would be the case on which there might be some bot assistance which it isnt bad because majority of users do really share up on the same or common
questions which bots could actually able to answer it out which is something not really a big of an issue.Although there are some circumstances which it does need
some real human intervention or communication which it would really be much preferred if there are platforms who do offer 24/7 but we know
that we arent that robots which could stay aware unless if there are some shifting in between staffs.

Quote from: dustboy on February 07, 2022, 04:37:09 PM

It is not that difficult as long as the platform has enough resources to handle it. A platform can hire several persons who can work as support with shifting system. It can be 2-3 support agents per day, so basically a platform do not need to much support agents to handle 24/7. I think 3-5 persons is enough but the more is better as some of them may need to break for holiday or for other things IRL.

Hmm, interesting! As I am a newbie in this area of gambling, I found your answers helpful, thank you guys!!
I believe that depending on the situation, it is even plausible to insert some type of bots in the support, but sometimes I believe that human intervention will be necessary, as already mentioned.

chaser15

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Quote from: South Park on February 07, 2022, 04:53:41 PM

Quote from: ?? on ??

What I look for in a casino first is their customer support.
Even if the site does not provide bonus that is fine but if there is some problem to me there must a live chat service or even the email support replies within couple of hours that is fine for me. So I would rate customer support at the top.
After that on second number I would put fast payouts which is also very important feature of a good casino.

I agree, people do not realize how important is customer support until they have a problem that needs their attention, many casinos due to their huge growth do not have the best customer support possible, and I get it, however there are some casinos that really disregard this area and if you happen to need something then you will have to wait for days and sometimes weeks to obtain an answer to your problem, that happened to me several times and as you may guess I never gambled on those casinos ever again.

The fact is, we don't even need to demand that good customer support should be present. In any business, that's already a mandatory thing to do by the business owners or gambling site operators. It's a part of good service.

Once a site is not having good customer support, disregard right away using those sites as that was a basic requirement to any kind of business but they failed to become responsible on that part.

Quidat

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Quote from: South Park on February 07, 2022, 04:53:41 PM

Quote from: ?? on ??

What I look for in a casino first is their customer support.
Even if the site does not provide bonus that is fine but if there is some problem to me there must a live chat service or even the email support replies within couple of hours that is fine for me. So I would rate customer support at the top.
After that on second number I would put fast payouts which is also very important feature of a good casino.

I agree, people do not realize how important is customer support until they have a problem that needs their attention, many casinos due to their huge growth do not have the best customer support possible, and I get it, however there are some casinos that really disregard this area and if you happen to need something then you will have to wait for days and sometimes weeks to obtain an answer to your problem, that happened to me several times and as you may guess I never gambled on those casinos ever again.

And this is where people do really find out other places for them to see on which one would really be worth of their money to deposit on and its true that
there are still lots of online casinos which do really lack of this kind of feature on where they dont put up some emphasis or attention which
they would only be making out such steps if someone who do really complain or do criticize them.

South Park

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Quote from: ?? on ??

What I look for in a casino first is their customer support.
Even if the site does not provide bonus that is fine but if there is some problem to me there must a live chat service or even the email support replies within couple of hours that is fine for me. So I would rate customer support at the top.
After that on second number I would put fast payouts which is also very important feature of a good casino.

I agree, people do not realize how important is customer support until they have a problem that needs their attention, many casinos due to their huge growth do not have the best customer support possible, and I get it, however there are some casinos that really disregard this area and if you happen to need something then you will have to wait for days and sometimes weeks to obtain an answer to your problem, that happened to me several times and as you may guess I never gambled on those casinos ever again.

bitgov

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Quote from: dustboy on February 07, 2022, 04:37:09 PM

Quote from: gagux123 on February 07, 2022, 02:35:39 PM

Do you believe that implementation of this feature is very difficult? Or, using bots to help the user if the support team is not available could help the user with their problem!!?

It is not that difficult as long as the platform has enough resources to handle it. A platform can hire several persons who can work as support with shifting system. It can be 2-3 support agents per day, so basically a platform do not need to much support agents to handle 24/7. I think 3-5 persons is enough but the more is better as some of them may need to break for holiday or for other things IRL.

In fact, the casino itself does not have to directly hire people to run the chat and receive customer requests. There are many Contact Centers in the world that provide support services for casinos, airlines, shops and many more internet services. So the costs of having a good and professional support do not have to be that high.

dustboy

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Quote from: gagux123 on February 07, 2022, 02:35:39 PM

Do you believe that implementation of this feature is very difficult? Or, using bots to help the user if the support team is not available could help the user with their problem!!?

It is not that difficult as long as the platform has enough resources to handle it. A platform can hire several persons who can work as support with shifting system. It can be 2-3 support agents per day, so basically a platform do not need to much support agents to handle 24/7. I think 3-5 persons is enough but the more is better as some of them may need to break for holiday or for other things IRL.

milewilda

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Quote from: gagux123 on February 07, 2022, 02:35:39 PM

Quote from: Tumanggor on February 07, 2022, 01:29:23 PM

Responding quickly to all customer complaints 24 hours is a good thing but it is very rare for casinos to have this because of the limited resources they can provide, Besides that, the time zone of each region is different, so for technical reasons it will usually take a long time to respond

Deposit bonuses are one of the marketing tricks that online gambling sites must continue to run if they want their customers to keep stay

I believe this could be a big differentiator, could anyone tell me if any platform offers 24/7 support!!?
Do you believe that implementation of this feature is very difficult? Or, using bots to help the user if the support team is not available could help the user with their problem!!?

Depends but most of the time this would be the case on which there might be some bot assistance which it isnt bad because majority of users do really share up on the same or common
questions which bots could actually able to answer it out which is something not really a big of an issue.Although there are some circumstances which it does need
some real human intervention or communication which it would really be much preferred if there are platforms who do offer 24/7 but we know
that we arent that robots which could stay aware unless if there are some shifting in between staffs.

gagux123

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Quote from: Tumanggor on February 07, 2022, 01:29:23 PM

Responding quickly to all customer complaints 24 hours is a good thing but it is very rare for casinos to have this because of the limited resources they can provide, Besides that, the time zone of each region is different, so for technical reasons it will usually take a long time to respond

Deposit bonuses are one of the marketing tricks that online gambling sites must continue to run if they want their customers to keep stay

I believe this could be a big differentiator, could anyone tell me if any platform offers 24/7 support!!?
Do you believe that implementation of this feature is very difficult? Or, using bots to help the user if the support team is not available could help the user with their problem!!?

herurist

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Quote from: molsewid on February 07, 2022, 01:15:03 PM

Quote from: kotajikikox on February 07, 2022, 06:28:27 AM

Yes all that mentioned are indeed the most and first we are looking mate..

Security - we wanted our funds to be safer .

Withdrawal Limit - of course we wanted to take our funds in bulk also the speed per withdrawal.

Costumer Service - support is all we wanted .

Bonuses - I love this option , the more bonuses the more i wanted to play .

I like the way you justify the quality of features you wanted in an online gambling crypto casino because probably that is what mostly every gamblers are looking for an online gambling site. I would like also to emphasis the customer service approach because exactly this is one of the most important thing to consider. But in my case, I would like to add the reputable site that putting gamblers concern on top priority and also a non KYC site. I would like to stay anonymous especially when I will going to use crypto as a mode of payment.

This is a pretty good thing because it's anonymity for everyone is quite important.
Even though some people don't have a problem with this, there are lots of people who are burdened with it because it really makes us not anonymous.

but sometimes now we will be very difficult to get that right because indeed now the average casino implements it to maintain the license and trust of the person in charge and the local government

Topic: What are the most important features of an online crypto casino? - page 3. (Read 1806 times)