Topic: What are the most important features of an online crypto casino? - page 6. (Read 1850 times)

1. Sign up speed
2. Payout speed
3. Security
4. Customer service
5. Bonuses & offers

Most of platform offer huge bonuses make it very competitive across the betting platform, security everyone is responsible for their personal security ECT.

Waiting for a while it doesn't matter the service will definitely give its best to serve it even on livechat it always moves faster and if we wait a little we have to be reasonable because the complaints are not from someone or a little or even more but the casino support always gives the best.

I think the casino definitely has a 24/7 space for its members to be able to interact via livechat and it is their responsibility as support to provide the best possible response.

Fiat withdrawals generally takes more than 24 hours to get withdrawn into our bank account.
Although I have never encountered a fiat withdrawal on fiat gambling website but on other platforms it generally takes 2-3 days.
Crypto on the other hand is quite instant where it takes just a few minutes to less than 24 hours to get the coins into our wallet.
Some of the gambling site has flexible options to choose the speed of getting the withdrawal which is one of the best features a gambling site can implement.

I agree with this list of priorities. Although the arrangements are not really according to my preferences, these things are the things I am also looking for in an online crypto casino. The payout speed is of importance because there would be times that you will have an urgent situation. It would be best if a casino would have a fast process of withdrawal if not instantly so that the clients would be at ease with their funds. They could withdraw anytime, anywhere without a hassle. Responsiveness to complaints and customer service I guess are alike in purpose. This is important because in almost every platform and website, whether we like it or not, we will experience some concerns and maybe minor inconveniences that could be resolved by the customer representatives. The way they would handle the issues and complaints laid out by the clients is essential because that could identify how they are as a casino. If they are a type of casino that is only after the benefits, or if they are the type of casino that is also after the customer's welfare.

Engagement with the Bitcointalk community would be nice as well. Actually, just as I think about it, it makes sense that this is on the list. If the casinos would have a healthy and interactive engagement in the community, they could easily encourage users to know more about them and maybe try them out as well. They could garner potential players if they would engage in the forum's thread. Maybe post the things they offer and also attend to the needs of their current clients so that they won't be left in the dark. Interacting with the players here in the forum and addressing their concerns, issues, and questions could definitely help both sides. Clients being able to have good customer care and experience and the casino making their name be more trusted and reliable.

And of course, the ever-controversial KYC. Since not everyone preferred undergoing KYC, it would be a plus to those casinos who would not require it. The identity and personal information are needed to be secured which I understand why most people became off with the idea of having and undergoing it.

I am sure every casino will give 24/7 support for their members because they want to provide satisfaction and do not want to disappoint them.
But unfortunately, no matter how good the customer service is, if their members do not want to wait for a while and give time for the customer services to check the problem, it will no use and we will always complain about anything.
We need to realize that not only us who have a problem and even if the casino is big, they can get many complaints from their members but as the reputable casino will still solve the case and it needs some time to do it.

When it comes to cryptocurrency, I believe that the biggest cryptos take a long time to confirm a payment, which does not imply that it is instant, whereas fiat is instant depending on the payment method, the faster the payment method, the higher the fees, which is a major issue. Unless there is a problem, I do not see any fiat casinos that require a 24-hour waiting period for withdrawals usually this are instant or takes hours , this really depends where you will be sending it

Well yeah, it is about the response from their CS support and also how they make the problem solving or solution that are good for both.
Actually, some casinos use chatbots, but some are not. They also commonly provide certain manpower to overcome or facilitate the CS support moreover for further issues that must be solved. But yeah, it may need more time moreover for the big or complex problems.

So, so far, the two are the top votes. Well, and both of those are related each other, about customer service and also responsiveness to complaints. It makes sene that users need something that is actually responsive and helpful enough if we get some troubles or problems, in everywhere, not only in gambling platforms.

I just play poker for fun with bitcointalk communitty,therefore I chose engagement with forum community,but without doubt, the security of personal data and customer service is very important too.

it doesn't surprise me that much because... I think this is a solved problem for all crypto casinos compared to FIAT casinos which require at least 24 hours or a few days for a payment to be issued. here funds received are definitely confirmed with few blocks...

This is the current voting count and based on participants voting responsiveness to complaints and Customer service got the most votes so far, it's understandable players always want on-time responses to all their complaints and questions because it causes anxiety for players if their issues are not addressed on time, I'm surprised payout speed is not getting that many votes I always think that payout speed added a good rating for a gambling site.

Sign up speed   - 0 (0%)
Payout speed   - 4 (9.5%)
Withdrawal limits   - 1 (2.4%)
Strength of licensing   - 1 (2.4%)
Responsiveness to complaints   - 10 (23.8%)
Engagement with Bitcointalk community   - 4 (9.5%)
Bonuses & offers   - 7 (16.7%)
Software & games   - 1 (2.4%)
Security   - 2 (4.8%)
Customer service   - 12 (28.6%)
Variety of cryptocurrencies   - 0 (0%)
Total Voters: 42

Rakeback and those bonuses does exist for nothing and this is indeed important and one of the things on why people do get interested since they do think off that they
could really be on advantage but we know that casinos or house do always win in the end and these things are just hooks up people
to play and would continue losing and giving out that kind of hope kind of situation where you do believe that you could make it.

The casino will be always in profit, no doubts about it. But I can understand a gambler who sees a lot of benefits in cashback feature. As you said, if he loses 1000$ and the casino returns 200$ back to him, it means less 200$ the gambler will have to spend from his own pocket to keep betting. Moreover, being lucky it's possible to recover the initial loss with the extra 200$ given by the casino, who knows...

For daily gamblers I think cashback has a big impact on long run: they can play for longer, spending less.

It would be great if the majority of online casinos could give us the privacy and anonymity that we deserve, in fact there are, but the ones that have these characteristics are the target of criticism for lacking certain licenses, and those licenses require very special KYC characteristics, and when giving KYC privacy ends, then it is difficult to have to please everyone, because some defend privacy and others want licenses, but in my case it does not matter that I have to give my KYC as long as they give me the security of have my balance safe in case of possible hacks or events like that.

At least to me the security of the website, customer service and good reputation are nonnegotiable, all the rest of the characteristic on the poll and that have been mentioned by other posters are without a doubt nice to have but the three I mention are not optional.

A casino needs to be secure, after all who wants to lose their coins to hackers, it also needs to have great customer service as sooner or later there will be an issue and you will need to discuss that with the representatives of the casino, and finally it needs to have a good reputation, since who wants to play in a casino that has scammed their customers before?

I guess other people have already said "everything matter". And it's true!
However my top 5 picks are:
 Withdrawal limits = because it's helpful have lower limits (some FIAT sites allow 1 euro/dollar as limit it's important be competitive)
 Strength of licensing = I want play with reputable and licensed site
 Responsiveness to complaints = reputation in this field is all. I can't trust a site that doesn't reply to accusations.
 Bonuses & offers = this is a strong help to player (less or more experienced)
 Security = we love security!

Security is indeed one of the most important feature of a website where money is involved.
Since we are talking about a gambling website we can only imagine how much amount of money can be involved in it.
At times there are accounts who have thousands of dollars in their gambling accounts and in such cases it becomes absolutely necessary to have a good security.

I can't believe cashback is the most important feature that you can think of. I'd say transparency, lack of KYC, active live support, deposit bonuses... Cashback is nothing really. All casinos can offer it to an extent because they'll make money of you anyway. If you lose 1000$ and they offer you 200 back they still made money. It's just a way to show you they "care" about you and want a loser like you to keep playing. The'll give you back 200 because chances are you're going to bet it again and lose.

Yeah, I came to know may instances of what you’ve mentioned. It is like they are waiting for you missed that step and make a mistake, and from there they would take advantage of your innocence and ignorance, and so the blame will be put and pressed on you. It’s as if communication, depending how on good or bad it is used, is what will make and break the relationship of any player and casino.

At least in my experience the higher your status in the casino the greater the cashback that you receive, so a new player testing a casino for the first time cannot really expect to receive a lot of money back if any on their accounts, however it is a great feature for a casino to have as this shows their players that the casino cares about their customers, and this is something important as that is what makes a lot of gamblers to want to come back and keep playing at the same casino.

Yes, that's right. For specific and normal questions, if there's no bot, FAQ is always the first place to go for the basic questions about those inquiries which will also be answered by the bot relying on the FAQs info.

True. It's also a matter of the response time of the casino's support but there's the queuing for those customers that want to talk to someone personally to solve their matter. And if it's not being answered in real-time, they have the option to give the response and solution through email.