What are the most important features of an online crypto casino? - page 7.

Rengga Jati

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Quote from: Silberman on February 01, 2022, 01:10:21 PM

I really think that most cryptocurrency casinos would prefer not to force people to go through KYC,

Well, but in fact, there are still many crypto casinos still need KYC for requirements in order to do it Rawal or other accessibility.
Although actually we also have our own choice, this depends on how we are going to be concerned with the KYC requirement. If we want to do it, just go on. But if we are afraid of something further that may happen, it is better to avoid this requirement.

Quote from: sunsilk on February 01, 2022, 03:18:03 PM

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

Exactly, A reputable casino will commonly give responses or feedback to the user problems. But, maybe the speed will be different. We know that the reputable casino should have numerous users and they may also receive many complaints every day. That is why they need several certain times to receive the complaint, study, analyze, check the evidence, and finally evaluate and decide on a solution. sometimes the case is also not easy, so maybe even reputable casinos will still take a little longer to resolve a complaint.

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Quote from: Woodie on February 01, 2022, 06:40:37 PM

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I think cash back will only lies when you are a loyal or at least playing constantly and not just a visitor gambler and will seek for Cashback right away, this is a gained funds and not just being given like that.
I am also a fan of Cashback but i know how to gain this, and with that I only playing in few casinos now because of the cash back that i come to look at and yes they are giving best for what i desire though i must not mentioned them here for not bragging into not related thread.

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Quote from: mardaed on February 01, 2022, 11:30:03 AM

If I were to pick five most important features of online crypto casino that I consider, customer service would be the first one because it basically covers all of the other factors. Second is responsiveness to complaints, which seems to be lacking for most online casinos. Then, security, bonuses & offers, and payout speed. Although what is being offered is what would initially enticed me, on a deeper level of entrusting my loyalty, the first ones are the most essential.

Quite well said, nothing makes the experience worse than to feel ignored or that you have a problem and nobody seems to be on the other side to provide a decent solution. And yes, that covers all factors such as deposits, withdrawals, rules in general. I find it particularly annoying when there are hidden rules that are deep into the small print and the customer service simply says - you should know XYZ because it is written and so on. If it is important, you should make it clear and loud, else you are cheating.

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Quote from: sunsilk on February 01, 2022, 06:33:11 PM

Quote from: Oilacris on February 01, 2022, 03:34:37 PM

Quote from: sunsilk on February 01, 2022, 03:18:03 PM

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

When it comes to live support or chat box then this is usually been handled out by bot but its not really necessary for it to be a human being as long those queries of yours is really answered up by bot

but having real human interaction would really be much preferable and not just seeing bot responses.Some people do really likes on being responded on the time that they do ask out something

which even myself would really see this as a great feature for an online casino to have on which they are really attentive when it come to queries and some complaints or questions
by its users.

I think the query will be handled by a bot but if your concern isn't really part of the bot's automated answer and finding of the solution, it will be transferred and handled by a live chat agent.

But it's always the better thing if there's the live chat that's active to help and solve the problem of their customers. I just feel that there's more care if it's like that although understandable on the end if they have chat bots because of the volume of customers that are asking for their help.

Most common queries would be something like this came from customers;

1. How long withdrawals would be processed?
2. How long would be the deposit would credit out on the account?
3. Whats thee wager requirement of blah blah blah.
4. Do this site require KYC?

The rest would really talk about the games itself been offered.
Most of these questions could really be seen on FAQ which it would be understandable that it would
be set up on bot for them to seek on.

Woodie

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I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

sunsilk

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Quote from: Oilacris on February 01, 2022, 03:34:37 PM

Quote from: sunsilk on February 01, 2022, 03:18:03 PM

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

When it comes to live support or chat box then this is usually been handled out by bot but its not really necessary for it to be a human being as long those queries of yours is really answered up by bot

but having real human interaction would really be much preferable and not just seeing bot responses.Some people do really likes on being responded on the time that they do ask out something

which even myself would really see this as a great feature for an online casino to have on which they are really attentive when it come to queries and some complaints or questions
by its users.

I think the query will be handled by a bot but if your concern isn't really part of the bot's automated answer and finding of the solution, it will be transferred and handled by a live chat agent.

But it's always the better thing if there's the live chat that's active to help and solve the problem of their customers. I just feel that there's more care if it's like that although understandable on the end if they have chat bots because of the volume of customers that are asking for their help.

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Quote from: decodx on February 01, 2022, 05:11:59 PM

Quote from: gagux123 on January 31, 2022, 04:14:03 PM

I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?
If yes... which website is it possible to see this?
Thanks!

GamblingBro reviews, for instance, offer unbiased opinions without affiliate links to the casino being reviewed or potential conflicts of interest. Most of the features mentioned in this topic are included in his reviews and rated so you can compare them across casinos.

This review casino is really good because it has a unique review that comes from the community, not from a single person.
Any review gambling platform that has a review from a community is a good choice when you are planning to pick a good gambling casino because the review is genuine and we know that it has come from the honest review.

The most important feature of the gambling casino is the reputation they had, I'm not afraid of the KYC that asked by the casino because I know that it's a great help when a casino has been compromised by hackers, it has always been a good time to recover it.

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Quote from: gagux123 on January 31, 2022, 04:14:03 PM

I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?
If yes... which website is it possible to see this?
Thanks!

GamblingBro reviews, for instance, offer unbiased opinions without affiliate links to the casino being reviewed or potential conflicts of interest. Most of the features mentioned in this topic are included in his reviews and rated so you can compare them across casinos.

Oilacris

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Quote from: sunsilk on February 01, 2022, 03:18:03 PM

Quote from: xSkylarx on February 01, 2022, 01:36:09 AM

Quote from: sunsilk on January 31, 2022, 04:21:45 PM

Quote from: ?? on ??

A good customer care service in my opinion is the best features to look at for reasons been that no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum.

Many will agree on that. Especially those that have received bad customer support, they'll choose the casino that has very well support that makes them satisfied.

But just as the others, there's a certainty that we all have our differences and from the others opinion, there could be other things that are better than the customer service of a casino.

Although many websites offer live chat support, the fact that you are communicating with a bot is a major problem at the moment; most companies do not want to hear about problems or receive feedback, which is why they are taking longer to resolve the situation. No matter what website you are on, customer service is essential because there will be times when you encounter a problem, and they will be able to respond to it immediately. Customer service and bonuses as for me since all of us wants bonuses Grin

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

When it comes to live support or chat box then this is usually been handled out by bot but its not really necessary for it to be a human being as long those queries of yours is really answered up by bot

but having real human interaction would really be much preferable and not just seeing bot responses.Some people do really likes on being responded on the time that they do ask out something

which even myself would really see this as a great feature for an online casino to have on which they are really attentive when it come to queries and some complaints or questions
by its users.

sunsilk

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Quote from: xSkylarx on February 01, 2022, 01:36:09 AM

Quote from: sunsilk on January 31, 2022, 04:21:45 PM

Quote from: ?? on ??

A good customer care service in my opinion is the best features to look at for reasons been that no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum.

Many will agree on that. Especially those that have received bad customer support, they'll choose the casino that has very well support that makes them satisfied.

But just as the others, there's a certainty that we all have our differences and from the others opinion, there could be other things that are better than the customer service of a casino.

Although many websites offer live chat support, the fact that you are communicating with a bot is a major problem at the moment; most companies do not want to hear about problems or receive feedback, which is why they are taking longer to resolve the situation. No matter what website you are on, customer service is essential because there will be times when you encounter a problem, and they will be able to respond to it immediately. Customer service and bonuses as for me since all of us wants bonuses Grin

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

Silberman

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Quote from: AicecreaME on January 29, 2022, 10:56:54 AM

It doesn't really make any sense in my opinion. I mean why would they require KYC from us while in the first place, they didn't even have anything personal information about them. We don't know them yet we trust them by playing on their gambling platform but in return, they didn't trust us by requiring KYC. Even if they provide information about them, we don't even know if it's legit or not.

So for me, if even they'll all gonna require KYC, I'll just stick to traditional gambling instead.

I really think that most cryptocurrency casinos would prefer not to force people to go through KYC, but they do not really have a choice as the governments around the world are forcing any big enough business to do something like this, however I agree with you when you say that if they are going to force you to do this then you may as well just gamble with fiat as what is the point of doing it with cryptocurrencies if you cannot preserve your privacy.

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One of the most important is the features of the security again its an online crypto gambling there's money involved in it to make sure the funds are safe and legitimately came from a real user they will increase another layer of security and verification, for example, is the two-way authenticator, SMS verification, email verification and the optional KYC. It is better to build a good platform with good security because today there's a lot of trouble with the security.

mardaed

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If I were to pick five most important features of online crypto casino that I consider, customer service would be the first one because it basically covers all of the other factors. Second is responsiveness to complaints, which seems to be lacking for most online casinos. Then, security, bonuses & offers, and payout speed. Although what is being offered is what would initially enticed me, on a deeper level of entrusting my loyalty, the first ones are the most essential.

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Quote from: cabron on January 31, 2022, 05:58:01 AM

Most casino today responds to clients when they need help, it's often the case. There are instances however that it may take long before they respond like dispute.

Accepting altcoins and free withdrawal I think are also not important but it's a good feature that will make users stick to the casino. Sportsbet has free withdrawal which I think made some of the sports bettors are staying on them.

Well, offering a free withdrawal might not be a big deal for some of us but its a good feature of a casino that can make the gamblers stay. Though of course its not only the basis on why you're choosing to stick on that particular casino.

Anyway payout speed and responsiveness to complaints are the casino features that are really important. If the casino has this feature, its convenient for gamblers.

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Quote from: decodx on January 31, 2022, 03:54:04 PM

Every online crypto casino needs to have a user-friendly interface, slots with high quality graphics and a top-notch gaming experience. The client should have a right to withdraw from the casino at any time, in case of a win, without any restrictions or caps. Also, the online casino should be able to offer attractive bonus offers, such as bonuses based on bonus points accumulated among others. Some online casinos offer exclusive bonuses based on the players' achievements, such as the winner of a competition. Other features of an online casino should be reliable, fast, secure and with a good customer support.

But unfortunately, many casinos use limitations for gamblers who want to deposit or withdraw a big amount because they want to know who their members are and where they come from.
So that is normal if we already saw many casinos apply KYC to the limitations because maybe not many casinos will have big money in their cold wallets.
The site's interface can be an option for the casinos but offering exclusive bonuses or other bonuses can be the thing that the user will want to become their member.
So we have our own options of what things the casinos must have and be the important things for the casinos.

xSkylarx

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Quote from: sunsilk on January 31, 2022, 04:21:45 PM

Quote from: ?? on ??

A good customer care service in my opinion is the best features to look at for reasons been that no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum.

Many will agree on that. Especially those that have received bad customer support, they'll choose the casino that has very well support that makes them satisfied.

But just as the others, there's a certainty that we all have our differences and from the others opinion, there could be other things that are better than the customer service of a casino.

Although many websites offer live chat support, the fact that you are communicating with a bot is a major problem at the moment; most companies do not want to hear about problems or receive feedback, which is why they are taking longer to resolve the situation. No matter what website you are on, customer service is essential because there will be times when you encounter a problem, and they will be able to respond to it immediately. Customer service and bonuses as for me since all of us wants bonuses Grin

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Quote from: gagux123 on January 31, 2022, 04:14:03 PM

I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?

What do you mean?

Like a table or bracket of all the gambling sites then there's a mark if one of the following features are present on that site?

I think on some gambling review site, we might see it but that wasn't making sense since the verdict comes from their own research. We can't generally say that it's the real status of the site since everyone has different preferences.

sunsilk

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Quote from: ?? on ??

A good customer care service in my opinion is the best features to look at for reasons been that no matter how good the graphics and variety of crypto currency maybe there is never a 100% satisfaction and definitely customers would have issues and the ease and rapid response to customers complaints would make a better casino before considering how well the relate to Bitcointalk forum.

Many will agree on that. Especially those that have received bad customer support, they'll choose the casino that has very well support that makes them satisfied.

But just as the others, there's a certainty that we all have our differences and from the others opinion, there could be other things that are better than the customer service of a casino.

gagux123

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I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?
If yes... which website is it possible to see this?
Thanks!

decodx

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Every online crypto casino needs to have a user-friendly interface, slots with high quality graphics and a top-notch gaming experience. The client should have a right to withdraw from the casino at any time, in case of a win, without any restrictions or caps. Also, the online casino should be able to offer attractive bonus offers, such as bonuses based on bonus points accumulated among others. Some online casinos offer exclusive bonuses based on the players' achievements, such as the winner of a competition. Other features of an online casino should be reliable, fast, secure and with a good customer support.

Topic: What are the most important features of an online crypto casino? - page 7. (Read 1806 times)