What you think about support in crypto casinos? - page 4.

buyinbtc

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Quote from: Barbut on April 20, 2018, 11:59:57 AM

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

I had to deal with support from 2 different gambling sites, and both times i was happy about their support. First time i couldn't place my bet, and second time i couldn't see my deposit, but turns out i deposited less than minimum. They still added my funds to my gambling wallet though.

Rizky Aditya

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Quote from: Barbut on April 20, 2018, 11:59:57 AM

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

Well bro, I definitely don’t have any experience in this gambling thing. But I have seen so many people getting ruined in their lives just because they became addict of it. This game will harm you and make you addict and then your mind is just under controlled of your wishes and dreams and the damaging time starts. So believe me better is to take your away from this and don’t let this thing come near you.

Pursuer

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you can never measure these things with asking a question like this and the bigger problem is that what people answer (like X is good and Y is bad support) is not reliable. I am not saying they are lying but I am saying they don't give enough information so that you can say whether the support is really good or not.

let me give an example with a popular bad exchange with bad everything.
I have been trading on Yobit, only deposited bitcoin and after trades I have withdrawn bitcoin. I have also contacted support and I have always received my answer in a very short time. even in 5 minutes. in my perspective Yobit is a good exchange. but is it really?
what I trade was bitcoin, their problem is everywhere else. what I asked from support was simple questions like "when will the airdrop be" and never had a major issue to get stuck not getting answer for months!

same thing is happening with any casino support or services out there.

eternalgloom

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Quote from: Aikidoka on April 21, 2018, 10:37:42 AM

I once talked to the support and I thought he had been a bot. I was like "Are you a bot?". He said "No". He is just doing his job in a good way. But the thing that I was worried about is that he really sounded like a robot. And to answer your question, yes I am satisfied, even though many people are complaining about not getting answers from him. Sometimes, the support team cannot handle all the messages at once. That is why people should be patient.

That's pretty funny, but that's the first time I've heard that anyone actually voicechatted with support.
The robot voice was probably due to latency issues, I don't think casino's have robots conducting voice chat for support :p

Maybe some day in the future perhaps, but not now.

crzy

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Quote from: Aikidoka on April 21, 2018, 10:37:42 AM

I once talked to the support and I thought he had been a bot. I was like "Are you a bot?". He said "No". He is just doing his job in a good way. But the thing that I was worried about is that he really sounded like a robot. And to answer your question, yes I am satisfied, even though many people are complaining about not getting answers from him. Sometimes, the support team cannot handle all the messages at once. That is why people should be patient.

A great gambling crypto site must really have a great support team to accompanied the volume of complaints and questions from their users. Its normal to feel scared when the support team doesn't answer your concern within a day but yeah we have to be more patient.

Mahanton

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Quote from: mostkey on April 21, 2018, 05:54:52 AM

maybe some of them give a slow response. and that's what we get upset about when we meet some of the support. and all I feel is a sportsbet that gives a quick response to our every complaint.

Not only sportsbet to have fast support response but also in Fortunejack and Bitlser they do respond quick and you can address to them on whats you problem in site that you have experience, there are lots of casinos which do have good supports yet this should be main focused because most of us will always prefer or do like it incase on experiencing troubles. Directbet was also good back in the past and the same as the guy above that i havent also experience any problems with them but now they do closed their doors.

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Quote from: Barbut on April 20, 2018, 11:59:57 AM

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

Well, right now I had not need to use the support to often. In fact, the last time I used the customer support from a casino, was with directbet, that as we all know have close their business a long time ago. The experience was great though, and I never had problems with them. I also used betcoin.tm support a long time ago, even before directbet, and it took a while to solve my problem, but everything went out well, so right now I have no complains on casino's customer support.

krishnaverma

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Quote from: Barbut on April 20, 2018, 11:59:57 AM

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

I have had mixed experiences in this regard. Most of the casinos had good support but I once had a very bad experience where I was not able to reach the casino for an issue related to my deposit. It consumed a lot of time and I made a promise to myself to check support with a mail before registering on any new crypto casino.

JL421

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Quote from: emberbekas on April 21, 2018, 01:01:19 AM

Support is one of the best ways to contact a site representative whenever we have one or more issues related to our activity on the site. So far, everything looks fine and works as expected. Bitsler is one of the best casinos that provide full support to its users for 24/7.

Bitsler has casino as far as i remember they are just a dice site i might be wrong though as yolodice has also been expanding so there might be a chance that they now support it if not a dice site doesn't really need a live chat it's already a really good site and well established

Koadharber

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Quote from: Aikidoka on April 21, 2018, 10:37:42 AM

I once talked to the support and I thought he had been a bot. I was like "Are you a bot?". He said "No". He is just doing his job in a good way. But the thing that I was worried about is that he really sounded like a robot. And to answer your question, yes I am satisfied, even though many people are complaining about not getting answers from him. Sometimes, the support team cannot handle all the messages at once. That is why people should be patient.

I'm having the same thoughts too on where when I do chat into their support and someone answers I do believe its a bot due to their fast responses and the way they do talk. I have different experiences on each gambling site but somehow I'm satisfied on what they do give out when it comes to support when theres a problem.Some are very friendly and accommodating and some are just plain.

jeremypwr

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I've overall had a better than average experience with crypto casino support, especially @ Sportsbet.io where they have live chat.
Other books, like Nitrogen, aren't always as friendly and willing to cooperate.

Aikidoka

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I once talked to the support and I thought he had been a bot. I was like "Are you a bot?". He said "No". He is just doing his job in a good way. But the thing that I was worried about is that he really sounded like a robot. And to answer your question, yes I am satisfied, even though many people are complaining about not getting answers from him. Sometimes, the support team cannot handle all the messages at once. That is why people should be patient.

Juggy777

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It depends on what your issue is and which casino are you speaking in particular, I have found most of my replies on time (my issues were small so I guess that was a reason), but generally some casinos get bombarded and they're slow it's normal I don't think it's a big issue. Could you specify what happened but?

vintages

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It depend on the casino site you are playing on, most casinos are the worst of their kind in the aspect of support unit. Their major intention and interest is the the money and nothing more. They tend to ignore their users complaint; I don't want to go deep by mentioning names. I have had postive results from sites like Nitrogen and few others but my favorite is Bustadice. There support unit is what I can personally say is quick and quite helpful.

mostkey

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maybe some of them give a slow response. and that's what we get upset about when we meet some of the support. and all I feel is a sportsbet that gives a quick response to our every complaint.

Caladonian

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Quote from: ralle14 on April 20, 2018, 09:50:10 PM

I've been using sportsbet and bitcoinrush for a while now and both of their supports are quick in handling problems. My reason for contacting support most of the time in bitcoin sportsbook is that my bets always take too long to get settled compared to my other bets which only takes an hour or less to be cleared.

Quote from: JL421 on April 20, 2018, 04:56:27 PM

The support is shit for most casinos i haven't had any experience but from what i have seen they are just giving a same message whenever it's related to payment no matter what you need to open a scam accusation against them in order to resolve the issue so support is completely useless according to me

Which casinos are you pointing out on? It depends on the problem of the user because not all support can instantly fix any problem.

Support also needed things which will guide them to review and resolved our concern, if they can do it from their part then it can be resolved right away, but if there's a need of reviewing it from their superior they also needed to rely it from them, as long as the support are responding then we are still good
to go and the problem that we raised will be reviewed accordingly.

emberbekas

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Support is one of the best ways to contact a site representative whenever we have one or more issues related to our activity on the site. So far, everything looks fine and works as expected. Bitsler is one of the best casinos that provide full support to its users for 24/7.

ralle14

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I've been using sportsbet and bitcoinrush for a while now and both of their supports are quick in handling problems. My reason for contacting support most of the time in bitcoin sportsbook is that my bets always take too long to get settled compared to my other bets which only takes an hour or less to be cleared.

Quote from: JL421 on April 20, 2018, 04:56:27 PM

The support is shit for most casinos i haven't had any experience but from what i have seen they are just giving a same message whenever it's related to payment no matter what you need to open a scam accusation against them in order to resolve the issue so support is completely useless according to me

Which casinos are you pointing out on? It depends on the problem of the user because not all support can instantly fix any problem.

eternalgloom

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I personally just play in one single crypto casino, crypto-grames of course, so I can't really compare it to others.
Crypto-Games support is very helpful for the handful of times I've actually contacted them. Never have to wait more than a couple of hours to get a response.

Also, the support given in chat is often sufficient to get your problem fixed and there's always a mod online.

I've been playing there for almost 3 years now.

stomachgrowls

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Quote from: hahay on April 20, 2018, 05:20:40 PM

Quote from: Barbut on April 20, 2018, 11:59:57 AM

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

I do not think anything about them, I just contact support if I have a problem on their website and do not question about crypto to them, even though that website uses crypto to gamble.

Same here, which i dont really mind on questioning them about those unnecessary stuffs since we do know on what is their purpose on such gambling/casino site which is to cater and support players with do have issues.Based on my experienced there are casinos online which do have responsive supports but i would day high percentage of them do really have mediocre responses.

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