www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 19.

oda.krell

legendary

Activity: 1470

Merit: 1007

Quote from: hazek on March 05, 2014, 08:21:43 AM

Quote from: oda.krell on March 05, 2014, 08:13:22 AM

Quote from: hazek on March 05, 2014, 07:19:39 AM

Quote from: dreamspark on March 04, 2014, 02:49:55 PM

Can anyone explain that trade that came out of the api at $633 over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.

Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

Yes.

Thanks for the feedback. Glad to see it's being resolved.

hazek

legendary

Activity: 1078

Merit: 1003

Quote from: oda.krell on March 05, 2014, 08:13:22 AM

Quote from: hazek on March 05, 2014, 07:19:39 AM

Quote from: dreamspark on March 04, 2014, 02:49:55 PM

Can anyone explain that trade that came out of the api at $633 over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.

Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

Yes.

barwizi

legendary

Activity: 882

Merit: 1000

Quote from: hazek on March 05, 2014, 07:57:51 AM

Quote from: barwizi on March 05, 2014, 07:54:40 AM

What about account verification? I provided all details already and am tiring of the wait.

Since the MtGox closure we have seen a slight increase in the amount of new verification requests which has consequently also increased our queue. We apologize for any delays and we kindly ask for your patience.

thanks. also got a response form support so it's cool. looking forward to doing business.

oda.krell

legendary

Activity: 1470

Merit: 1007

Quote from: hazek on March 05, 2014, 07:19:39 AM

Quote from: dreamspark on March 04, 2014, 02:49:55 PM

Can anyone explain that trade that came out of the api at $633 over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.

Are you going to reimburse the seller who sold well below what would have been market price (plus some slippage maybe)?

hazek

legendary

Activity: 1078

Merit: 1003

Quote from: barwizi on March 05, 2014, 07:54:40 AM

What about account verification? I provided all details already and am tiring of the wait.

Since the MtGox closure we have seen a slight increase in the amount of new verification requests which has consequently also increased our queue. We apologize for any delays and we kindly ask for your patience.

barwizi

legendary

Activity: 882

Merit: 1000

Quote from: hazek on March 05, 2014, 07:38:58 AM

Quote from: ?? on ??

Quote from: Neuerung on March 05, 2014, 04:38:03 AM

Quote from: ?? on ??

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

We always aim to process all withdrawal requests as fast as possible to the best of our abilities - for most customers this means on the same or on the next business day.

If any of our users notice an unusually long time before getting their withdrawal request processed without receiving any communication from us, please contact our support by submitting a support ticket and we will make sure to look into your case and resolve it accordingly.

Also please remain patient and refrain from bumping the ticket with additional messages until you have received a reply as this bumps it to the bottom of our queue and may thereby further delay our response.

What about account verification? I provided all details already and am tiring of the wait.

hazek

legendary

Activity: 1078

Merit: 1003

Quote from: ?? on ??

Quote from: Neuerung on March 05, 2014, 04:38:03 AM

Quote from: ?? on ??

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

We always aim to process all withdrawal requests as fast as possible to the best of our abilities - for most customers this means on the same or on the next business day.

If any of our users notice an unusually long time before getting their withdrawal request processed without receiving any communication from us, please contact our support by submitting a support ticket and we will make sure to look into your case and resolve it accordingly.

Also please remain patient and refrain from bumping the ticket with additional messages until you have received a reply as this bumps it to the bottom of our queue and may thereby further delay our response.

hazek

legendary

Activity: 1078

Merit: 1003

Quote from: dreamspark on March 04, 2014, 02:49:55 PM

Can anyone explain that trade that came out of the api at $633 over 3000btc below the bids?

This was a single event glitch that happened during an update being rolled out to our live trading engine. The update is now deployed and the trade engine is functioning normally.

Mitchell

copper member

Activity: 3948

Merit: 2201

Verified awesomeness ✔

Quote from: leoragraves666 on March 05, 2014, 05:55:44 AM

I suppose this one is a classic scam email, nothing to do with bitstamp

Yup. Just trying to warn people.

leoragraves666

full member

Activity: 227

Merit: 100

I suppose this one is a classic scam email, nothing to do with bitstamp

Quote from: Mitchell on March 05, 2014, 05:40:09 AM

I never joined BitStamp and I just received an e-mail "from" them. This is a scam everyone. Beware!

Quote

Hello everyone! and apologize for the delays and lack of communication are currently working on some design improvements / server.
During the week we will update this page with the status of the project, given the final stage where we are.

Steps For Tuesday March 4, 2014:

Please check if your balance in this file is correct ( Same your wallet balance ) .. And replay asap if you see any problem.

Headers:

Quote

Return-path <[email protected]> <--- This should be a big warning sign.
Envelope-to [email protected]
Delivery-date Wed, 05 Mar 2014 09:56:31 +0000
Received
from mail by mail33.extendcp.com with spamvirus-scanned (Exim 4.80.1) id 1WL8Yx-0007EA-AQ for [email protected]; Wed, 05 Mar 2014 09:56:31 +0000
from mailer26.gate181.sl.smtp.com ([192.40.181.26]) by mail33.extendcp.com with esmtp (Exim 4.80.1) id 1WL8Yx-00076z-5D for [email protected]; Wed, 05 Mar 2014 09:56:31 +0000
from [216.55.179.253] ([216.55.179.253:53502] helo=216-55-179-253.dedicated.codero.net) by sl-mta06.smtp.com (envelope-from <[email protected]>) (ecelerity 3.5.5.39309 r(Platform:3.5.5.0)) with ESMTPSA (cipher=AES256-SHA) id E3/83-27614-CC4F6135; Wed, 05 Mar 2014 09:56:28 +0000

X-spam-checker-version SpamAssassin 3.3.1 (2010-03-16) on mail33.extendcp.co.uk
X-spam-level *
X-spam-status No, score=1.8 required=8.0 tests=DKIM_SIGNED,DKIM_VALID, HTML_IMAGE_ONLY_12,HTML_MESSAGE,HTML_SHORT_LINK_IMG_1,T_REMOTE_IMAGE autolearn=disabled version=3.3.1
X-msfbl YWRtaW5AYml0Y29pbmluZm9ybWF0aW9uLmluZm9AMTkyXzQwXzE4MV8yNkByZXRh aWxfc2hhcmVkX3Bvb2xfOUA=
Dkim-signature v=1; a=rsa-sha256; d=smtp.com; s=smtpcomcustomers; c=relaxed/simple; q=dns/txt; [email protected]; t=1394013388; h=From:Subject:To:Date:MIME-Version:Content-Type; bh=OFB+Zsu0Ln+4M0W9VdoQ21A3Vvq3n+IiQ8BuDqsbIx0=; b=dybNSq5RWxTTdVXBc6LFS8qLlrpz2GHaGh09Afy/GCH2cSX/HLsoDlCJ9Q3mKhin w++U5yCCtvRY9Ol77gTcbGK5Vg3+1C+j89eBjeR7DjBcIZM0e3kreCerVOCk1dSf PQJxbcBm1rppsQe5QVVMigsQHWU51ezYe3p2VRT33+8=;
From "Bitstamp" <[email protected]>
Message-id
Subject Bitstamp [Trading will be suspended for 24 hours]
To "admin" <[email protected]>
Content-type multipart/alternative; boundary="BcXyCYaR8OqUl2uCc=_L14nqdpkYQqpcDB"
Mime-version 1.0
Organization Bitstamp
Date Wed, 5 Mar 2014 02:55:15 -0700
X-smtpcom-tracking-number 763cdadd-c519-47cf-a124-25049b518fcd
X-smtpcom-sender-id 6020523
X-smtpcom-spam-policy SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to [email protected]

Mitchell

copper member

Activity: 3948

Merit: 2201

Verified awesomeness ✔

I never joined BitStamp and I just received an e-mail "from" them. This is a scam everyone. Beware!

Quote

Hello everyone! and apologize for the delays and lack of communication are currently working on some design improvements / server.
During the week we will update this page with the status of the project, given the final stage where we are.

Steps For Tuesday March 4, 2014:

Please check if your balance in this file is correct ( Same your wallet balance ) .. And replay asap if you see any problem.

Headers:

Quote

Return-path <[email protected]> <--- This should be a big warning sign.
Envelope-to [email protected]
Delivery-date Wed, 05 Mar 2014 09:56:31 +0000
Received
from mail by mail33.extendcp.com with spamvirus-scanned (Exim 4.80.1) id 1WL8Yx-0007EA-AQ for [email protected]; Wed, 05 Mar 2014 09:56:31 +0000
from mailer26.gate181.sl.smtp.com ([192.40.181.26]) by mail33.extendcp.com with esmtp (Exim 4.80.1) id 1WL8Yx-00076z-5D for [email protected]; Wed, 05 Mar 2014 09:56:31 +0000
from [216.55.179.253] ([216.55.179.253:53502] helo=216-55-179-253.dedicated.codero.net) by sl-mta06.smtp.com (envelope-from <[email protected]>) (ecelerity 3.5.5.39309 r(Platform:3.5.5.0)) with ESMTPSA (cipher=AES256-SHA) id E3/83-27614-CC4F6135; Wed, 05 Mar 2014 09:56:28 +0000

X-spam-checker-version SpamAssassin 3.3.1 (2010-03-16) on mail33.extendcp.co.uk
X-spam-level *
X-spam-status No, score=1.8 required=8.0 tests=DKIM_SIGNED,DKIM_VALID, HTML_IMAGE_ONLY_12,HTML_MESSAGE,HTML_SHORT_LINK_IMG_1,T_REMOTE_IMAGE autolearn=disabled version=3.3.1
X-msfbl YWRtaW5AYml0Y29pbmluZm9ybWF0aW9uLmluZm9AMTkyXzQwXzE4MV8yNkByZXRh aWxfc2hhcmVkX3Bvb2xfOUA=
Dkim-signature v=1; a=rsa-sha256; d=smtp.com; s=smtpcomcustomers; c=relaxed/simple; q=dns/txt; [email protected]; t=1394013388; h=From:Subject:To:Date:MIME-Version:Content-Type; bh=OFB+Zsu0Ln+4M0W9VdoQ21A3Vvq3n+IiQ8BuDqsbIx0=; b=dybNSq5RWxTTdVXBc6LFS8qLlrpz2GHaGh09Afy/GCH2cSX/HLsoDlCJ9Q3mKhin w++U5yCCtvRY9Ol77gTcbGK5Vg3+1C+j89eBjeR7DjBcIZM0e3kreCerVOCk1dSf PQJxbcBm1rppsQe5QVVMigsQHWU51ezYe3p2VRT33+8=;
From "Bitstamp" <[email protected]>
Message-id
Subject Bitstamp [Trading will be suspended for 24 hours]
To "admin" <[email protected]>
Content-type multipart/alternative; boundary="BcXyCYaR8OqUl2uCc=_L14nqdpkYQqpcDB"
Mime-version 1.0
Organization Bitstamp
Date Wed, 5 Mar 2014 02:55:15 -0700
X-smtpcom-tracking-number 763cdadd-c519-47cf-a124-25049b518fcd
X-smtpcom-sender-id 6020523
X-smtpcom-spam-policy SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to [email protected]

Neuerung

newbie

Activity: 21

Merit: 0

Quote from: ?? on ??

Quote from: Neuerung on March 05, 2014, 04:38:03 AM

Quote from: ?? on ??

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

It a SEPA withdraw, nothing serious 200 USD, I have been verified for months now, answered KYC 2 months ago, and I do have 2FA. I just wanted to test the withdrawal time, but seems there is a problem with them. A month ago everything was going smoothly, transactions never got "in process" for this long, it was max 2 bussines days. And it's 5 now, and no one from support is answering. For me, it is kind of an alarm, since we all know how it was with gox

If bitstamp is running on fractional reserve (which I don't believe, i think they are honest), each aditional day they keep the money could help cover their "fraction".
Lets assume their fiat transfer volume is 10Mio$ a day. Then each day delay in fiat processing (deposit and withdrawal) could cover a hole of 10Mio$. Lets compare this to mtgox. If they had 42 day delay in withdrawal (6 weeks, which was about the time i think) it would have covered a hole of 420 Mio US$ at mtgox. Thats about the dimension of the financial hole they really had... (coincidence?)

But again: I don't think bitstamp is running on fractional reserve.

barwizi

legendary

Activity: 882

Merit: 1000

Quote from: northwind6 on March 05, 2014, 05:00:59 AM

How long is account verification taking? Anyone has recently been verified?

i've also been waiting. But now i'm alarmed by the stories of stuck funds i keep seeing posted here.

northwind6

newbie

Activity: 37

Merit: 0

How long is account verification taking? Anyone has recently been verified?

Neuerung

newbie

Activity: 21

Merit: 0

Quote from: ?? on ??

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

Herp-a-derp

sr. member

Activity: 630

Merit: 250

Quote from: leoragraves666 on March 04, 2014, 08:17:15 PM

Anyone else have a sepa transfer "in process" for days now?

My support request has being ignored for quite some time as well.

leoragraves666

full member

Activity: 227

Merit: 100

Anyone else have a sepa transfer "in process" for days now?

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote from: oda.krell on March 04, 2014, 03:51:44 PM

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I expect a post from them tomorow... Give them some time Wink

barwizi

legendary

Activity: 882

Merit: 1000

Quote from: oda.krell on March 04, 2014, 03:51:44 PM

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

This exchange is not instilling much for confidence at the moment.

F-bernanke

sr. member

Activity: 308

Merit: 250

Quote from: oda.krell on March 04, 2014, 03:51:44 PM

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I'm constantly peeking in this topic, expecting an answer to this very question, would guess they would come out and say what happened (or am i expecting too much?)?

Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 19. (Read 231282 times)