www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 24.

Alty

hero member

Activity: 714

Merit: 500

RISE Project Manager

Quote from: MatTheCat on February 20, 2014, 12:11:07 PM

Quote from: Alty on February 20, 2014, 11:37:20 AM

How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.

I tried to do a $9000 withdrawal, week later they wrote back and said my bank details were not correct, can I check them and try again.

Never changed them before and as they are saved never needed to, so that was a bit puzzling.

Anyway, re-entered all the information and requested $6000

Got the KYC questions.

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.

MatTheCat

hero member

Activity: 840

Merit: 1000

Quote from: Alty on February 20, 2014, 11:37:20 AM

How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.

kakobrekla

hero member

Activity: 714

Merit: 500

Psi laju, karavani prolaze.

Quote from: oda.krell on February 20, 2014, 12:01:50 PM

NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.

Just like only some people on the forum are retarded and put you on ignore once you show them teh truth.

oda.krell

legendary

Activity: 1470

Merit: 1007

Quote from: kakobrekla on February 20, 2014, 11:52:48 AM

Quote from: oda.krell on February 20, 2014, 11:41:46 AM

Quote from: kakobrekla on February 20, 2014, 11:29:39 AM

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Quote from: oda.krell on February 16, 2014, 12:05:04 PM

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.

Ciao, bella. Off to ignore you go Cheesy

For the less retarded part of the audience, here's the result of my test (as posted in the wall thread a second ago)...

re: Bitstamp withdrawal.

Might be some automatized safety thing, that wasn't exactly thought through very well?

Maybe something like: If IP address changes regularly, stop withdrawal. Something moronic like that.

Aaanyway...

Just bought 1 btc for testing purposes, and btc withdrawal works for me, as they always did. Arrived at my address a few minutes later.

NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.

kakobrekla

hero member

Activity: 714

Merit: 500

Psi laju, karavani prolaze.

Quote from: oda.krell on February 20, 2014, 11:41:46 AM

Quote from: kakobrekla on February 20, 2014, 11:29:39 AM

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Quote from: oda.krell on February 16, 2014, 12:05:04 PM

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.

oda.krell

legendary

Activity: 1470

Merit: 1007

Quote from: kakobrekla on February 20, 2014, 11:29:39 AM

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Quote from: oda.krell on February 16, 2014, 12:05:04 PM

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Alty

hero member

Activity: 714

Merit: 500

RISE Project Manager

Quote from: MatTheCat on February 20, 2014, 11:26:40 AM

Quote from: halcyon on February 20, 2014, 10:41:56 AM

Quote from: MatTheCat on February 20, 2014, 10:38:28 AM

Quote from: oda.krell on February 19, 2014, 09:01:50 AM

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.

and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.

How did you get in contact with the support staff? has it shown up in your balance?

kakobrekla

hero member

Activity: 714

Merit: 500

Psi laju, karavani prolaze.

DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Quote from: oda.krell on February 16, 2014, 12:05:04 PM

Bitstamp. How an exchange should be run. Tongue

See, I told you he is retarded.

MatTheCat

hero member

Activity: 840

Merit: 1000

Quote from: halcyon on February 20, 2014, 10:41:56 AM

Quote from: MatTheCat on February 20, 2014, 10:38:28 AM

Quote from: oda.krell on February 19, 2014, 09:01:50 AM

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.

and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.

Alty

hero member

Activity: 714

Merit: 500

RISE Project Manager

I don't think they are stopping smaller deposits/withdrawels.

It seems to be getting hung up on $xxxx

Can we get a response from Bitstamp?

I've tweeted, sent support tickets and sent a pm to rep here, not a single reply in over 48 hrs. (sent to Hazek) only hour or so ago....

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: dnaleor on February 20, 2014, 11:04:07 AM

just tested withdrawing 0.1 BTC.

Worked fine...

Yeah, the issue seems to be limited to some people/accounts. I've done two BTC withdrawals today that worked exactly the same as always.

dnaleor

legendary

Activity: 1470

Merit: 1000

Want privacy? Use Monero!

just tested withdrawing 0.1 BTC.

Worked fine...

deebosch

sr. member

Activity: 544

Merit: 250

Evil Pool

https://bitcointalksearch.org/topic/m.5261205
here how it looks.

I passed KYC as well, and now I get this error. So I guess it has nothing to do with this.

Boxman90

hero member

Activity: 518

Merit: 500

Where did you get this "not allowed" error? I just went ahead and withdrew some FIAT and BTC to test, and both got email confirmations as usual, and are now "waiting to be processed" as per usual. I did answer the KYC already in the past though.

halcyon

member

Activity: 70

Merit: 10

Quote from: MatTheCat on February 20, 2014, 10:38:28 AM

Quote from: oda.krell on February 19, 2014, 09:01:50 AM

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.

and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

MatTheCat

hero member

Activity: 840

Merit: 1000

Quote from: oda.krell on February 19, 2014, 09:01:50 AM

Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.

Alty

hero member

Activity: 714

Merit: 500

RISE Project Manager

I hope their accounts haven't been frozen Shocked

deebosch

sr. member

Activity: 544

Merit: 250

Evil Pool

Whats wrong with the bitcoin withdrawal again? I get "You are not allowed to withdraw bitcoins at the moment" message. Support is silent on the matter.

oda.krell

legendary

Activity: 1470

Merit: 1007

Quote from: kwest on February 20, 2014, 08:56:08 AM

Quote from: oda.krell on February 20, 2014, 08:47:07 AM

EDIT: Or maybe I misunderstood what you meant by "volume/frequency threshold"?

Yeah, by volume I meant the amount that you try to withdraw, and the frequency of your withdrawals.
So if I understand their triggers correctly, they will ask you to provide more information if you withdraw too much at once, or if you reach a certain amount in a short time.

Like >$x at once, or >$x in less than z number of days.

Got it now, thanks.

Still, rather unsatisfactory. Would *really* prefer if hazek would state clearly tell us in here what the KYC/AML rules are. It's not like that's supposed to be a secret.

Alty

hero member

Activity: 714

Merit: 500

RISE Project Manager

I'm in the same boat too.

Got asked for KYC question etc when I requested 4 digit withdrawal....

Supplied everything they needed and now NOTHING

Don't answer my support tickets and I cannot cancel pending request to get my bitcoin to somewhere like BTC-e

WTF is going on with BITSTAMP Huh

I got bills to pay and crypto is my only source of income.

Please p.m me if you are having trouble with Bitstamp and we can share our problem.

Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 24. (Read 231282 times)