Hello,
I´m a Newbie and by accident I posted my story in the wrong thread first - but now I got the right one and obviously I am allowed to post here. Mods, please excuse me if I double-write the same subject now (1 here and 1 in the Newbie Thread), I don´t want to spam, I only want to share my very negative experience with Bitstamp to others, and I think this is the right thread.
Bitstamp has confiscated 60.000 USD from me and refuses to return them
Before I start sharing my experience, some words about myself so you understand the situation better:
I make my living on investment and trading (mostly on Forex and stock market) since many years, and in general when I trade I do handle amounts with 5 digit sizes upwards. I bought my first Bitcoins (Ha –I was really lucky, yes in deed) a few years ago, and am a fan of it since then – despite I never really traded them like I trade stocks or currencies.
OK – now, a few months ago, I opened up an account at Bitstamp as Mt.Gox is way too slow in handling cash payments and the German Bitcoin.de has much too little volume for my taste. I got a verified account (whatever this means with Bitstamp), after providing them with a set of documents about myself, my proof of adress etc.
After some time I gave it a test, sent some of my BTC from my wallet to my Bitstamp account and sold it (amount approx 20.000 USD or so). Sent the cash I got to my bank account. Well – it worked!
So after some time I decided to do it vice-versa and buy a bit more Bitcoins – and sent 60.000 USD (from the same bank I had transferred the 20k USD before) to Bitstamp´s bank, in order to fund my account there.
And then – a strange story started and my 60.000 USD are - gone? frozen? Only Bitstamp knows!
Bitstamp contacted me that they have a problem with the money I just sent, they had to freeze my 60.000 USD because my amount is so big and they first must start their KYC (know your customer) procedure.
Well, as a professional trader I fully understand AML and KYC procedures. But its never a real problem and I am fully aware of the requirements and capable to proof everything is legal etc.
Not so, however, with Bitstamp!
These guys really insist to learn all(!!) my bank accounts - and believe me, as a professional trader I have quite a few. They want to see any(!!!) financial documentation from me etc etc. before they will decide to un-freeze my money or not. And keep in mind that I sent my 60.000 USD AFTER Bitstamp confirmed me that my account is fully verified.
I refused to send them all this far-going information, but sent them an explanation and 2 letters from that bank where I sent my money from. I work with that bank since 15 years which the bank confirmed as well, its one of the leading and most reputable banks in Europe. However, this confirmation was from last year – and these teenager @ Bitstamp replied, that they cannot un-freeze my money yet because they need a brand-new "Certificate of Good Standing" from myself (hey - I´m a private person, not a company!), they need also this and that etc.
I recalled the payment (which costs me a few hundred USD in fees) – but the Slovenian bank refuses to send me back my money because Bitstamp has blocked it. My money is not visable/credited to my account at Bitstamp either.
So – be aware when you send money to Bitstamp!
Maybe, with some luck, Bitstamp is not a fraud and just unprofessional. It could be that an unexperienced person got a panic attac after seeing 60.000 USD and over-reacted?? And now maybe some senior employee has to look into the subject which takes a lot of time? I just hope so, because other users seem to have a good experience with Bitstamp. But maybe its not and my 60k USD are just gone?
The story is lasting quite some time now and my 60.000 USD are still in the hands of Bitstamp.
I´ll wait a few more days, then I´ll give it to my lawyer in UK. Will keep you updated here!
They have been prepped to the fullest extent on seizing and stopping anything they might even remotely consider unlawful. I accidentally set my customer# as my name in a tx and got a message with all the exclamation marks and whistles about how it is not allowed to transfer to third parties of any kind.
Prepped to the extent of being stupid. They should have asked me about my obvious mistake and proposed to correct it but nooooo, here gomes the white knight Bitstamp on the high horse, stopping third party shady moves.
That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.
Actually they are like some sort of a friendly bouncer. Strong, friendly, but too stupid it seems, but to stand by the door.