Your Set Of Action When Your Account Face An Issue

Lucasgabd

legendary

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There's no need to be upset

Quote from: harizen on September 06, 2022, 06:45:48 PM

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

we usually have two sides of the question
sometimes support is really slow and bad... it takes ages to solve issues even if they're simple
other times users don't want to comply and do what is asked...

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I'll do all the things I can once I face an issue in a casino, starting from taking screenshot of the issue and report it to live support or by email.
I'll wait for at least few hours, if there is no answer after few hours then I'll try to post it in their ANN thread an a hope to get better attention from the representative.
What we need to do is to stay calm and patient especially if we are playing in a casino with good reputation, and we should avoid to say harsh words when asking about the issue.
Taking a screenshot of the conversation between you and live support is good but afaik most casinos has feature to download the transcript of the conversation so I think it is easier than taking screenshots.

iv4n

legendary

Activity: 3346

Merit: 1191

Quote from: wiss19 on September 07, 2022, 03:25:26 AM

The first thing that I always do whenever I experience an issue such as that is I contact the site's customer support and explained what happened. It never crosses my mind to take any screenshots, unless if the support wants to me do this. So far all my issues are being solved immediately. They admit that it was their own mistake and not by me because I am an honest gambler and I don't do things which are inappropriate.

In the event they refuse to solve my problems and keeps on making random excuses, then I think that will be the time, that I will make a screenshot of our conversation and then I will post a complaint here in the forum.

I have the same experience, as an honest player I never had any big issues, the ones I had were solved by support, sometimes it took more time because unexperienced support (recently I heard that support in most casinos is underpaid so that might be a reason why some support agents are stupid and slow, don't know how else to say it! I had some mistakes with sending money with different chains, I know it was my mistake, but with support and a little help from BTCGosu they helped and recovered my coins. I guess everything can be solved with a little faith and will!

swogerino

legendary

Activity: 3318

Merit: 1247

Bitcoin Casino Est. 2013

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I have never been in such situation before and that is I think because I only play on extremely reputable casinos,not just reputable but extremely reputable and trustworthy ones.Not later than yesterday I won 200 dollars in slot machines and my normal withdraws have been 50 dollars,the withdraw which was more than 0.01 Bitcoin with nowadays price passed almost instantly in my wallet but even if for example I had like 0.10 Bitcoin won I know it would have passed in the same almost instant speed to my wallet.

If I were to ever be in that situation,I have been in exchanges and not in casinos which is funny don't you think and I have gave them more info than needed yet they frozen my account after giving me my rightful money.So even when a casino freezes your withdraw option you should talk with support representatives and also make screenshots to have them for here if things do not go smoothly.There is not much else you can do anyway.

wiss19

sr. member

Activity: 2296

Merit: 348

The first thing that I always do whenever I experience an issue such as that is I contact the site's customer support and explained what happened. It never crosses my mind to take any screenshots, unless if the support wants to me do this. So far all my issues are being solved immediately. They admit that it was their own mistake and not by me because I am an honest gambler and I don't do things which are inappropriate.

In the event they refuse to solve my problems and keeps on making random excuses, then I think that will be the time, that I will make a screenshot of our conversation and then I will post a complaint here in the forum.

Lanatsa

hero member

Activity: 2968

Merit: 687

Quote from: harizen on September 06, 2022, 06:45:48 PM

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

Posting up some issue on this forum would be your last resort and since companies doesnt really like to tarnished out their reputation then they would really be doing their very best on resolving issues as much as

they could as long it is proven that its their fault and not yours.Of course you would really be readying up on everything on showing specially with those screenshots and some links of transaction or something
in related yet these are the very common things that is required on assessing the situation or the problem.

As long the negotiation or conversation is on that calm manner and everything is in line then its not necessary to rage up.

harizen

legendary

Activity: 3122

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For support ➡️ help.bc.game

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

aioc

hero member

Activity: 2926

Merit: 567

When you're playing in a reputable casino you are sure that they will deal with your issue in a fair manner but you also need to screenshot all your proofs in case it escalates into a legit accusation, be sure to contact support first and do what they ask you to do if they have an issue in your account and you think you are clean try to reason and work in resolving your issues do not escalate it until you exhaust all means to resolve your issue within the allowable time frame, then if nothing happens then that will be the right time to post it in other venues like here in Bitcointalk.

passwordnow

hero member

Activity: 3136

Merit: 591

Leading Crypto Sports Betting & Casino Platform

Quote from: fullhdpixel on September 06, 2022, 01:52:51 PM

I think on some sites they have this what we called faq and then they came up with an answer or a solution, that is for them to avoid repetitive queries and people can just troubleshoot their issues all by themselves. About the one where you need to act honestly. I can relate with this, not that I did something shady but I am nervous that what if I said something inappropriate and they will suspect me?

The majority has the FAQ and that's where I go when something has happened and I'm waiting for the reply of the support if ever I've already sent a ticket.
It's really a great feature for the side of the casino or any business to have a FAQ because it's the typical questions and issues that's being brought to them and they've made it part of it so that it will be answered without the need of contacting the support.

dunfida

legendary

Activity: 3122

Merit: 1140

Quote from: fullhdpixel on September 06, 2022, 01:52:51 PM

Quote from: bitbollo on September 06, 2022, 05:23:07 AM

I take always a screenshot of my account just to have clear information about it.
Secondly I try to contact the support / maybe make a search to see if this issue has been already solved by other users.
If they are a reputable casinos there is no reason to be worried (and you're acting honestly). Sound change if you're using some shady platform Roll Eyes

Actually I get this kind of issues just with new exchanges Sad

that maybe have listed some new coins

Screenshot are one of the most important tool right now and it works great as an evidence when we want to report something and to easily encourage the person or company that we are reporting with. I like that you are still calm despite of having an issue because you still have the time to make a research if there are the same issues already experienced by other players.

I think on some sites they have this what we called faq and then they came up with an answer or a solution, that is for them to avoid repetitive queries and people can just troubleshoot their issues all by themselves. About the one where you need to act honestly. I can relate with this, not that I did something shady but I am nervous that what if I said something inappropriate and they will suspect me?

Screenshot is the only prove that you should mind off on saving whenever you do experience some issues because whenever you do make out some complaint then those words or text or conversations or emails
might be altered if things turns out to be sour or complicated which at least you could really somewhat give a fight for your right as long you do know that you arent doing something fishy or violations on the site.
Whenever you are aware that you've violated site terms and conditions then its futile or impossible for you to fight for your right.
All other actions would be basing on casual action to be made or in line on what must do.

fullhdpixel

hero member

Activity: 2828

Merit: 611

Quote from: bitbollo on September 06, 2022, 05:23:07 AM

I take always a screenshot of my account just to have clear information about it.
Secondly I try to contact the support / maybe make a search to see if this issue has been already solved by other users.
If they are a reputable casinos there is no reason to be worried (and you're acting honestly). Sound change if you're using some shady platform Roll Eyes

Actually I get this kind of issues just with new exchanges Sad

that maybe have listed some new coins

Screenshot are one of the most important tool right now and it works great as an evidence when we want to report something and to easily encourage the person or company that we are reporting with. I like that you are still calm despite of having an issue because you still have the time to make a research if there are the same issues already experienced by other players.

I think on some sites they have this what we called faq and then they came up with an answer or a solution, that is for them to avoid repetitive queries and people can just troubleshoot their issues all by themselves. About the one where you need to act honestly. I can relate with this, not that I did something shady but I am nervous that what if I said something inappropriate and they will suspect me?

BobK71

hero member

Activity: 2128

Merit: 658

Leading Crypto Sports Betting & Casino Platform

Everyone should know the terms and conditions of any gambling site before signing up. Also what kind of problem you are facing on that site is also an important issue. If it is due to KYC then it must be done. I think if there are no scam sites there won't be any major problem. Because those who run real projects try to give maximum benefits to their clients. However, if any specific problem persists, then if you share it with proof, everyone can be aware of that site.

Mauser

hero member

Activity: 2002

Merit: 534

Taking a protocol of conversations with customer support should be common practice today. Every casino should do so because it also protects their employees and can avoid lawsuits down the road. Best is to just send a copy of conversations via email to the customers. If this is not the case I would of course take Screenshots to document your issue later. The forum here has a big standing in the crypto gambling community. Many casinos advertise here and run promotions for years. Having good reviews on the forum also means to attract new customers and keep old customers engaged. That's why I would be careful posting issues of ongoing claims before you have a definite answer from the casino. I understand it can be frustrating to wait for feedback from the casino, but if everything will be fine and you already accused the casino here on the forum it looks bad on you.

buwaytress

legendary

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Hate to say this, but this is why I don't place large amounts on a casino I don't know well. And by knowing well, I mean I've personally had interactions with the manager(s), or the people in charge, and they know me for a while, so there's a long-standing relationship at stake.

While this generally means I don't start accounts on new casinos very easily, I feel like over the years, I've built up enough of rapport on the existing ones to not need new ones. That said, I'm always open to building new relationships. Signed up 2 new casinos this year alone. Will be some time before I splash out on those though!

Also, probably worth mentioning I have KYC'd on 2 of my long-time brands. One formally, another informally.

Adbitco

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Leading Crypto Sports Betting & Casino Platform

Most at times it depends the kind of issues you encountered, commonly to be withdrawal issues which might be either violating the rules or for not submitting your KYC details for verification. You know sometimes I do feel unrest seeing that you wanna withdraw from the casino and turns to be restricted or limited due to prob.. maximum withdrawal issues or kyc, at that point I will chat live support for assistant if I couldn't get quick response or feel satisfied with the service then I got to hit them up here.

smartaction

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Leading Crypto Sports Betting & Casino Platform

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I don't think they are necessary .if you go to a trusted site to gamble because if you play by the rules I don't think there will be any problem with your account or your dollars being withdrawal . Or if you want to play casino on a new site . then needs that info which info mentioned you in your post. and when that site scams you you can post that evidence on this forum so everyone else on the forum avoids that site.

traderethereum

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Vave.com - Crypto Casino

Maybe if I can get a really big win I rarely get, I'll take a screenshot of my dashboard and deposit and then try to withdraw the winning money.
There shouldn't be a problem when I want to withdraw the winning money but if there is a problem during the withdrawal, I will contact service support and chat directly with one of the teams to find out the real problem.
I will also take screenshots of all the conversations to use as evidence later if needed.
And I guess if there's no problem, my withdrawal will be allowed.

Findingnemo

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Activity: 2366

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Bitcoin = Financial freedom

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

The real first step is to find we done everything right or missed something, like sometimes we try to withdraw more than the balance so it may show the error or we may try to withdraw while the funds are allocated for a bet,etc

Then if we find there is no mistake on our side then just go for the support that is the best possible way to resolve the issues, live chat is kind of helpful but not entirely so my preference will be go with support when I am sure that casino is reputed enough.

Taskford

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Merit: 783

Quote from: fortunecrypto on September 05, 2022, 02:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

For sure taking screenshot on all necessary proof is needed to do first then contact their support and raise the issue you encounter on their casino. If they didn't respond for 2-3 days will do a follow up since I will still consider how busy they on their own field of works.

But if many days past still no action has been done I guess its time to move on and simply post a scam accusation providing all the proofs gotten to warn people that there's accusation exist against them which is big red flag for them to continue to play at that casino.

samcrypto

sr. member

Activity: 2044

Merit: 314

Vave.com - Crypto Casino

Quote from: Pierre 2 on September 06, 2022, 01:50:22 AM

I think if its very safe and recognized casino I would take some screenshots and directly contact live support through text. I feel like it should solve problem by checking their logs etc. But if its not possible, worse option to use is email which I personally hate cause email is very formal and you nearly solve nothing through it. After all these and they can't solve problem I would just write my story to popular websites for visibility.

Some site can really check your logs but some support is asking for a proof as well before taking action so it’s still advisable to give some proof so you can expect a faster solution for your problem. Popular website might be good but this forum alone is good enough to get the attention of the site you are playing with, especially if they have representative here and actively cooperating with other gambler as well.

Topic: Your Set Of Action When Your Account Face An Issue (Read 537 times)