Your Set Of Action When Your Account Face An Issue - page 4.

kamvreto

legendary

Activity: 1946

Merit: 1157

Enterapp Pre-Sale Live

Quote from: Doell on September 05, 2022, 10:03:51 AM

Triple wager? it shouldn't be a problem for any casino or user, unless you do it on a different device and IP then the casino will be suspicious of this activity. So that you can withdraw it's actually not too difficult, you have to log in on the previous device and then the system will detect it is you.
For safety first take a screenshot then tell the casino support about this case, don't forget take a screenshot the conversation. If there is an unusual or unexpected problem then we have already a proof, but if it's just a glitch in their system and they can fix it quickly then we also have a proof the casino for the future. Screenshots are not only for complaints but also for claiming positive feedback.

screenshots can be a good alternative as evidence we have in case something goes wrong. But before that we also have to do a report first. If the casino is managed properly, reports will be responded to quickly and there will be solutions to the problems experienced. never had a failed deposit on my account and started sending a report, then a response was given in less than 24 working hours.

Doell

hero member

Activity: 2156

Merit: 531

Triple wager? it shouldn't be a problem for any casino or user, unless you do it on a different device and IP then the casino will be suspicious of this activity. So that you can withdraw it's actually not too difficult, you have to log in on the previous device and then the system will detect it is you.
For safety first take a screenshot then tell the casino support about this case, don't forget take a screenshot the conversation. If there is an unusual or unexpected problem then we have already a proof, but if it's just a glitch in their system and they can fix it quickly then we also have a proof the casino for the future. Screenshots are not only for complaints but also for claiming positive feedback.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: yahoo62278 on September 05, 2022, 05:06:54 AM

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Luckily I know most of the admins on the casinos I play on, so if I face an issue I'll hit them up on telegram. For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your issue.

This certainly helps big time since your request will be pushed and their support would certainly prioritize it if the admins were to inform them about your ticket. It would have been nice if casino's social media accounts are actively helping their users to resolve their concerns. It would be a lot faster than emailing and waiting for a response if they can do it on the spot.

mamesso

hero member

Activity: 2114

Merit: 740

Leading Crypto Sports Betting & Casino Platform

This is what makes me always play in reputable casinos, when this kind of thing happens it can be easily solved. Taking screenshots as evidence needs to be done to maintain the nominal balance in the account, then attach it to them as proof when talking to them. There is nothing to worry about with incidents like this, because they will be happy to serve their members and immediately solve the problems they are facing.

Gozie51

hero member

Activity: 2632

Merit: 626

If your withdrawal is not active maybe you broke a rule or something but the best for you to do on this is seeking help from them through the team or the support with that you will be guided on what the problem for you is. Like you rightly suggested you can shot your case and attached that to the support and I think you will know the problem if you have any when they respond.

Maus0728

legendary

Activity: 1904

Merit: 1563

- Document the error you are getting, especially if it involves a pop up message. By documenting, I mean taking screenshot or videos.
- Check and verify if there is a sudden change in TOS
- Contact the live support
- Switch browser. If the issue still persists, change your device and log in using it. If the error wont't budge..
- Ask the bitcointalk communitt or whatever forum they have including in-game chat
- Email them professionally. That would probably your last resort.

Little Mouse

legendary

Activity: 2156

Merit: 2100

Marketing Campaign Manager |Telegram ID- @LT_Mouse

I don’t play in a lot of sites. Most of the times, popular casinos are on my playing list. Though I haven’t ever been in such a situation, there was a case where I suddenly found my account to get locked. I instantly tried to contact them through support email and got the issue resolved.
However, if the issue wasn’t resolved, I would definitely post it in bitcointalk. I think most of the people do this. No one posts in bitcointalk before contacting with the support team of the casino.

goldkingcoiner

legendary

Activity: 2128

Merit: 1884

Verified Bitcoin Hodler

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I would not depend on anyone other than me to get what I want and deserve. So obviously this also means that I would not trust anyone other than me. Defintely it would be prudent to screenshot all conversations with the chat support and gather any and all evidence possible, just in case, which is a "good to have". Because anything can go wrong.

Any if things do go wrong, and you play on an online gambling casino which is legit and registered, then they will obviously fear any legal actions against them and if you have proof, then they definitely will want to avoid a quarrel with you.

I would definitely also make my concern public, in hopes that the mentioned casino does not wish for bad PR and would rather give you your money than face public humiliation.

That all said, this is only in the case where you are in the right and have broken no rules.

Wexnident

hero member

Activity: 2576

Merit: 666

I don't request loans~

Gather every single possible evidence of transactions and games that I could scrounge up from my account and then present my case to their support directly. I honestly think posting in forums like this place is a last resort kind of thing since it isn't exactly a guarantee that they'd see it, let alone actually react to it. Might as well just spam them like 2,3 times for my issue and if they say something about fixing it, then all is good. If they say they can't fix it though, well, time to let the masses know and let them judge.

gantez

full member

Activity: 1736

Merit: 121

First to say on this is that I'm surprise no member responded have to look at op account to see that he is legendary member of the forum and that be able to understand how to take action to such if he is not patient to try more in withdrawing before further asking (if he got unsuccessful in writing to casino management with proof in screenshot). This is elementary to ask from support the challenge of withdrawing , you write with proofing in the screenshot.
This is minor phase trying to get your withdrawal done either seeking the support team attention with screenshot of your challenge. That is first stage then further enquiry will be if there is no success of withdrawing from the casino after trying to.

virasisog

hero member

Activity: 1820

Merit: 537

Asking the chat support regarding the issue will be the first thing that you have to do and yes, you need to provide screenshots to support your claims. Your last bets, deposit and withdrawal should be included in the screenshots. It's normal to face issues sometimes so you really need to approach the support as long as they're responsive and available. I've had a different issue before but so far it was fixed when I asked help from the chat support.

coin-investor

hero member

Activity: 2982

Merit: 597

Leading Crypto Sports Betting & Casino Platform

Like all the rest here I will screenshot my account and all that needs to show proof, then talk to the support if I am satisfied with the answer or fix my issues then it's good, but if I am not satisfied with the answer or how they addressed my concern then posting it on Bitocntalk and asking for the opinion of the community is my last resort, I need not worry if I'm playing on casinos like Stake.com I'm sure if I am sure that I have not committed any wrong doing they will fix my issue.

romero121

legendary

Activity: 3234

Merit: 1214

casinosblockchain.io

I just make a conversation with the support team. Mostly we can get the solution. Nowadays we get automated response in which we can go through and rectify our problems. It also helps us to find whether the problem is from our side or the house. Once after confirmation, I'll proceed with the support team. Mostly we'll get the solution, if it weren't solved I'll wait until the deadline mentioned by them. Later I'll request the help and if the problem didn't got resolved I'll look for the next step or reaching them through the thread.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

I just take a screenshot of my last bets and my deposits/withdrawals, then head on over to support to ask what's happening. Usually if you win too much they will restrict your account to do some further KYC. Once that's done they usually remove the restrictions and you're free to bet again. This happens on big reputable gambling platforms, not sure about the new and smaller ones though. You just have to approach them as friendly as possible and you'll have no problem sorting out this account issue of yours.

robelneo

legendary

Activity: 3346

Merit: 1214

You need to be fast to screenshot everything you only need to click the print screen of the keyboard, some casinos will ban you right away once you log out you cannot log in again, so its better when faced issues on your account to be fast to take action, this is a precautionary action once they ban your account without giving you a chance to explain, but if your account is limited to withdrawing your winning then contact their chat support in their homepage or in their telegram group, don't file a complaint yet unless you are not satisfied on their explanation, on what happened to your account.

pakhitheboss

hero member

Activity: 2156

Merit: 803

Top Crypto Casino

If you trust the casino then I would recommend getting in touch with the live support. Most of the time such issues get sorted just by contacting them although it might take some time. Also if possible take a screenshot of your dashboard. If you do not trust the casino then you need to first take a screenshot and be prepared with a writeup of the issue. In the end, contact the live support and also be prepared to fight your issue with them.

Boristhecat

hero member

Activity: 756

Merit: 629

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I have never been in a similar situation, but in my opinion you should never rush to make a scandal or make claims. The most normal way is to create a ticket to the support service (and after waiting a day or two, since bonuses are not taken into account/calculated immediately). Taking screenshots of the current situation and recording correspondence is, of course, reasonable.

Baofeng

legendary

Activity: 2576

Merit: 1655

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

My first course of action is to talk to the support, usually they are up 24x7 and see what's going on and try to figure what happen. I had once had this issues on a casino, when I try to withdraw nothing happens and there was a message that is very strange to me.

And so I talk to them and sort things out as this should not happen to me. And so we did, they didn't tell me the reasons but they said that I can withdraw and so I did. Perhaps it's better to have a screenshot of conversion as proof. But if you think you did nothing wrong then you don't have to fear anything.

yahoo62278

legendary

Activity: 3682

Merit: 4469

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Luckily I know most of the admins on the casinos I play on, so if I face an issue I'll hit them up on telegram. For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your issue.

blockman

hero member

Activity: 3066

Merit: 629

Vave.com - Crypto Casino

Quote from: fortunecrypto on September 05, 2022, 03:51:16 AM

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

The first thing is to create a ticket and send it to support. There's no other place where you'll get help but by the casino itself where you're playing at.
If they're responsive, there's no need to extend the issue to other platforms since they've helped you with your concern. But when they don't take actions and you're likely waiting for nothing then that's the time you do the next action of contacting them again to refresh that concern.
If still nothing happened, that's where you go into different platforms and forum to address the issue to get their attention.

Topic: Your Set Of Action When Your Account Face An Issue - page 4. (Read 515 times)