Topic: Your Set Of Action When Your Account Face An Issue - page 2. (Read 527 times)

I take always a screenshot of my account just to have clear information about it.
Secondly I try to contact the support / maybe make a search to see if this issue has been already solved by other users.
If they are a reputable casinos there is no reason to be worried (and you're acting honestly). Sound change if you're using some shady platform
Actually I get this kind of issues just with new exchanges that maybe have listed some new coins

Of course, screenshots are some kind of confirmation that the gambling site does not allow you to withdraw funds, but in my opinion it would be even better if in addition to the screenshots to record a video which will also indicate the date and time. For such purposes, there are many programs that can be installed quite quickly.

If support does not respond for more than three days, you need to create a thread not only on this forum, but also others to warn other users of this site.   

- Maybe in the matter, the best thing to do there is to screenshot everything you have to save as your evidence even if you don't face any problems in a casino gambling platform.

From any asset you have on the gambling site, whether it is Bitcoin, usdt, Dogecoin, or others, you must have a screenshot showing your wallet balances on the gambling site, whether it is a withdrawal or deposit transaction, you must have a copy via screenshot once it is successfully transferred. But as much as possible, first detail the incident to the support team of the gambling platform.

Now, coming to the point where you had a problem because of the transaction you did and there was no reply from the helpdesk or support of the gambling site, they even banned your account, maybe this is the signal for you to make a concern topic issue here in the forum.

I think if its very safe and recognized casino I would take some screenshots and directly contact live support through text. I feel like it should solve problem by checking their logs etc. But if its not possible, worse option to use is email which I personally hate cause email is very formal and you nearly solve nothing through it. After all these and they can't solve problem I would just write my story to popular websites for visibility.

Asking and working with the support is the first thing that you should do, if you know that you are not violating anything

from the T&C (reading it over and over to make sure) support might give you an idea if what causing the problem if you feel something

weird, that might be the time for you to react. Make sure though, that you document your conversation and have those proofs to make

sure that when it's time for you to post a scam accusation about the site, you have all the backup documents to support your claims.

It seems that you are speaking from a personal experience.
First I would lose all hope about withdrawing my gambling profits. I don't believe that customer support would help me, if the casino refuses to process the withdrawal. They would simply find an excuse to block my withdrawal and legally steal my money.
The things that you have mentioned are all valid and necessary, but they won't solve the problem(in most cases).
The only thing you could do is to post a Scam Accusation on Bitcointalk and leave a few negative reviews on different places online, so that other people won't fall into the trap, that is being set by a scam casino.

The basic steps is to contact the live support as the casino representative will help you to solve the issue and make things clear.If withdraw are stuck then they would tell you to wait for sometime like 1-2 days or more depending on the amount and technical issue.Even if it's not resolved then would open a thread on bitcointalk but in that case my wagering should be in right manner and as per the T&C of the casino.In most cases it's resolved taking legit casino in consideration.

Definitely take a screenshot of you balance and transition.  Then try to contact an admin for immediate resolution. If you can't get an admin, that's when you open a ticket and attach those screenshots that you have and hope the customer service will cater your issue asap. They all have the records so I dont think it's necessary to tell them what happened every detail.
If you think there's something wrong with their services, that's when you create a post here in the forum if you're skeptical of how they resolve your issue.

Making fraud allegations and providing accurate evidence will be your last resort, you will have to try different ways to do it yourself first and if nothing else works that's up to you.
and the first thing to do is double check the ToS to make sure the fault is not on you, then you try to communicate well and explain the start of the incident in detail to the supporter and also show a screenshot to make it more robust. And all the opinions given here to you are very good because it is the best way you should do it.

I hope that never happens to me, and in fact it hasn't happened to me in the casinos I've played in.

I think the fair thing to do is always to try to resolve the problem with the casino support, by creating a ticket and asking in the chat, or if there is a casino representative on the forum, via PM.

Just in case, of course, it's best to save screenshots.

And only as a last resort, if I get no response from the casino or an unsatisfactory one, I would open a thread on Scam Accusations or Reputation.

I think every casino company has its unique way of reporting account issues. The best action would be to follow the process outlined by the company on how to lay your complaints. But most casino firms also have live chat sections where you can interact with the company's representatives. A reliable and transparent company would fix the issues if your claims are genuine. Directly posting your concerns in Bitcointalk might not be the best first option. The company might not be pleased with your action because it could tarnish the image of the company and make them lose customers.  

But after you have done all you can to deal with the company as regards the issue and the problem is not resolved, then you can involve a third party. You might have to seek advice from professionals or the Bitcointalk community.  

As far as I remember, there was only one issues I faced that was required for KYC and when asked to live support the reason was always changing but one of the reasons given was multi-account which I didn't do at all.
As long as we as players don't violate and play at trusted casinos then there is no worry at all, but if there is a problem then Live Support will be the first one I go to to get answers to the issues and live support should be able to provide the right answer if not then open ticket and post on this forum is my last options but this last options will help if the representative is active.

I think the first step should always be to try to resolve things amicably and contact the customer support from the casino in which you are playing and explain your situation to them to see what's happening, sometimes I had issues with some casinos in the past but everything was resolved after we established communication.

Only after you have complied with their policies and you feel that they have no intention of paying you then that is when you could begin to take some measures, like creating a scam accusation against them in this forum and give them negative reviews in other websites which are dedicated to it.

Posting directly on bitcointalk wouldn't help you. In fact it will make things slower and show you as a hostile. The first thing to do is take screenshots and record everything. Then contact support. Ask them what is wrong. Try to solve the issue with them first. If they are being unreasonable or trying to delay things, then post here and let them know that you wish to discuss  everything here.

Follow the process this way: The first thing you have to do is to screenshot your dashboard and any other parts you need to so you can have evidence in case things go further wrong. Then chat support up or open a ticket, depending on which the site offers you. If your issue is not resolved or you are not satisfied how it is handled then you open a thread here in Scam Accusations https://bitcointalk.org/index.php?board=83.0 or Reputation https://bitcointalk.org/index.php?board=129.0 section on bitcointalk and report the issue.

In playing gambling casino it is better to make a background check first for the Terms of and conditions and the Faqs if it will become all goods and check if their reputation is good to make sure your funds are safe with next is if their support is active and check at the same time if they have support here in the community forum so you can easily contact them at the same time if they didn't fix the issue in the website itself, at the end of the story it is all about the research of the players before committing to make sure they are no future problem might arise.

I will ask the support about the issue and will provide the screenshot of everything as proof. Bitcointalk is my last resort if ever the problem is not resolved by their team.

Well, if you're not violating their T&Cs and you know that you didn't do anything wrong then the problem might be the casino itself. I don't have similar experience yet on casinos where I usually play, its because they're reputable. That's why its important to only play in trusted casino to avoid experiencing such situation.

This will be my resolution too if ever I experience the same scenario in the future once again.

I already experienced having my account suspended/limited/banned and withdrawal taking too long to process, but it was not gambling related. The first step was to really gather evidences. You should gather altogether the proofs that will support your claim that your account has been suspended or you are having a hard time to withdraw because it takes longer duration than normal. By the time you have the documents to support your issue, you should escalate it in a polite manner to the customer service representative. I get it that there are times that we get frustrated over unresolved concerns due to the inconvenience it bring, but also remember that they are not paid for you to disrespect them. And of course, they take no part in what happened in your account. They are only there to provide after sales service. Hence, we should still be polite in addressing our concerns to them no matter how angry we are.

After talking to the customer representative, they should give you proper details on perhaps how to troubleshoot and solve it on your own. If it won't be effective, they should tell you that they would escalate your concern and give you a definite timeline on when they will reach you out and solve your issue. You should wait patiently until the timeline they have set. If you don't hear anything from them from the said timetable, you should follow up the issue and remind them of the pending concern you have. Now, there's only three possible scenario that could happen here which are: your concern will be resolved, your issue won't be resolved, or they wouldn't respond totally, leaving you hanging.

If you will experience the latter two aforementioned scenarios, it will be the right time to post here in forum and ask for help and perhaps raise it as well to them directly. Once you decide to do this, you should ready all of your proofs once again. Screenshots of the problem, the transaction details, the picture of your conversation with their customer service representative and video if you have. Because if they won't address it internally, I believe it's alright to post the issue so that they would be forced to resolve it and also to serve as an awareness to others.

It's not appropriate to just cry here in the forum where no exact details yet from the site why you ended up on that problem. Sending a ticket should do first. Their response should include clear details of what happened. Maybe just a bug, a technical problem, and related things that are common. But if the reason is related to violating their TOS, it should be clearly explained why. If you found the response not satisfying, then you can now create a thread here for discussions related to that matter.

The usual approach of course is to talk with the site support and sees what will be their action.

I will give patience in waiting on my progress report. If I found their response is shit, I will give them more time to talk with them.

Last resort, posting the accusation here in Bitcointalk and will try to spam the site's wrong behavior towards their users.