Topic: Your Set Of Action When Your Account Face An Issue - page 5. (Read 537 times)
If you still have the chance to take a screenshot of everything then do it. It will serve as proof if you have done nothing against the TOS before making inquiries about why you have encountered issues. This is if you suspect the casino is screwing you. It's always been the way to do it if you plan to complain thru the forum in case you can't resolve the issue privately.
The first thing is to communicate with the team, if there is a thread on the forum, I usually make a reply in the thread because maybe there are forum members who can understand the problem I'm facing and help me to resolve without asking the team. For deposit and withdrawal problems, I always use chat support, because every online casino provider has a live chat feature or by email. Maybe for some providers it takes more than 1x24 hours to respond to emails. We can create a thread on the forum, if the time limit that we have given (personally) to the provider is not carried out. However, if the provider has a representative on the forum, we can delay creating an accusation thread, by trying to communicate with the representative. if all of our ways can't giving any solutions, so we can decide to create accusations thread for this provider.
asking their live support first regarding the issue would be the best thing to do, then take screenshots of everything as a precaution. if they ignore you and the issue you encountered after asking them about it, then creating a post regarding the issue on bitcointalk to get exposure about what's happening is the best thing to do.
So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.
If we play in a reputable casino and we did not do anything against the rules, we do not need to worry about getting banned. However taking screenshot or maybe screen recording it can be a good first step to do if you are worrying about something. Few days back I experienced an issue in Fortunejack when my cashout on sportsbook is not working properly (cashout done but the money is not reflected to my balance). What I did? I contacted live support and they helped me to fix it. Contacting live support is what I usually do when I'm experiencing a problem in a casino because I believe it is the fastest way to get an answer.
If the gambling site support live chat, you can start from there. If customers can only create ticket, you can start from there too. The first thing you should do is to make sure that you contact the gambling sites customer care to ask the reason why you are not able to withdraw.
If the gambling site give reasons that is not in your favour and you did nothing wrong, and they ban or block your account, you can process by creating a thread about it on gambling board or on reputation board on this forum. But this would be good if the betting site has an official bitcointalk account and/or if the gambling site has an official thread on gambling board.
But also for people to avoid the betting site, there is nothing bad to create such thread even if the gambling site is not on this forum.
If the gambling site give reasons that is not in your favour and you did nothing wrong, and they ban or block your account, you can process by creating a thread about it on gambling board or on reputation board on this forum. But this would be good if the betting site has an official bitcointalk account and/or if the gambling site has an official thread on gambling board.
But also for people to avoid the betting site, there is nothing bad to create such thread even if the gambling site is not on this forum.
So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.
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