Topic: Your Set Of Action When Your Account Face An Issue - page 3. (Read 537 times)

Better to make out some screenshot for some proofs then next you should reached out support and if they do neither doesnt respond  nor havent able to resolved
the issue even if you do know that you havent done something wrong then this is the time you would be putting up some scam accusations on this forum.
Of course you should set up some time or tries before on doing so because doing it directly would be a bit harsh on their part.Give them at least 24-48hrs
but the faster the better.

When you do know that you havent done something then it would be normal that you would able to prove out things without hesitation.

I experienced some problem before and posting here is not an option for me, I just contacted their support and wait for their response. I’m playing with the best site and I’m confident that they can address my issues right away, I just need to tell them everything and with proof as much as possible. There’s no need to panic if you know that you are on a good site, posting here wont help that much.

Should be a screenshot of things that may helpful for the customer service support first and the rest will follow. I've been a CSR myself so the necessary stuff like screenshot, transactions, and even video to prove that it was from your account or proof that it is yours is really needed for them to review it. Posting here on bitcointalk wouldn't do that much afaik.

It is really worrying to have our funds on hold in a casino especially when the amount is huge.  We don't need to do drastic action to the point of harassing the staff and bad-mouthing them.  We should inquire with full respect so that we can get their sympathy (at least) and listen and take action on our case immediately.  If the problem can be solved on the platform, don't drag the problem on the other platform, it might worsen the scenario and there are casino that forbids dragging casino issues outside their platform which may result in a ban due to breach of TOS.  So I think, if ever this thing happen to me, I will deal with it with patience and full understanding and follow the necessary procedure to clear the misunderstanding.

First you have to come down and gather all details that you can get that you think can help to expedite your claim, the next best thing to do is to contact their support regardless if its live or not, but this is the best way to solve your problem. Posting here in the forum should only be your last resort because that is the only time you accuse the site of scamming you. Give some time for the site to reply on your concern and to address your concern because usually it takes time before you get an answer, again don’t panic.

I will do the same, take screenshots before anything else, even before filing a complaint or talking to their support.
Then, I will contact their support regarding my concern and be honest with the issue as much as possible.
I will also check their ToS if I haven't violated any of them. And think of the reasons why they are not letting me withdraw.
And if they haven't responded and I feel confident that I haven't violated anything, I will still wait for maybe few days.
But if nothing happens, then, maybe, it is high time to seek help from the forum, if in case they have thread here, I will also post my issue.

I'm playing on a casino that has a quality of being a reputable casino and if this situation happened to me, I will contact the live chat first if it's available but if it didn't I'll try their support first. I will send a screenshot and will question what's the problem why I'm on that situation. The shortly I can do is to make a research about past gamblers who experienced that situation and find any clue on what happened to them and what the results are, this can help me to get a head start on how to make a conversation with their support. I will surely check bitcointalk first as my first source since I've been here for a long time and the possibility is high that someone has posted their own issues here.

Yes. Everything should start first by asking their gambling’s site customer service because if they are responsible enough, they will find solution to your problem. However, if they suddenly block your account without prior notice, and do nothing about your concern, then posting about the gambling site in the bitcointalk forum should be your next step. This is not only to aware other players about the site, but you may also find similar problem and seek assistance on how their problems were solved.

First of all I will get a screenshot of my account, the balance and the withdrawal request that is on hold.  Second, I will contact the support for inquiry and get the reason why my withdrawal is taking too long.  As much as possible I will avoid any conflicting action to escalate the event.  IF they wanted KYC, depending on the amount I am withdrawing, I may or may not comply.  And if ever I comply and nothing happen, I will still contact the support for the possible problem.  I will implement full patience in the issue and if it happens that the Casino just wanted to keep my money that probably that is the time to seek advice here in the forum.

I had a different situation when I could not confirm the withdrawal of money from the balance of my online casino account. Of course, this is different from what you describe, but the essence is the same - the problem with the casino and what are the actions after that. My actions were to write to the manager's profile on bitcointalk, from which he regularly posts in the topic dedicated to their casino. I didn’t worry at all (this casino has been on this forum for a long time and values ​​​​its reputation) and I realized that the problem would be solved and I just needed to follow the manager’s recommendations. Therefore, it was only necessary to be patient. At that time, I didn't take any screenshots because it was not necessary, but in another situation, I would not neglect it. Sometimes, this turns out to be the only proof of your words and the correctness, therefore, it is better to play it safe and save all the data that may be useful in any problematic or controversial situation. If we hypothetically assume that I would do in the described situation, then I would try to contact the representatives of the casino through all communication channels and continue communication where I would have been answered first. I would prefer to resort to voicing my problem for the community on the bitcointalk only at the very last moment, if other channels of communication have not been successful or casino representatives are are plotting to fool me (this sometimes happens in unscrupulous casinos).

Posting in the forum is like the last action that you can do if all of the options that you have is already gone. But before you post, unlike the others, you shall gather all of the evidence and provide them because if you're going to accuse a casino that didn't allow you to withdraw your money and you're at fault, you're just making a joke for yourself. I have read the same thing but some really are valid concerns that they're not allowed to withdraw due to the fault of the casino and the sad thing, some of those casinos are the ones that we look up to and think that they're one of the most reputable not just in the forum but also in the entire crypto casinos. Talk to them, sometimes it will just take you a couple of hours as they resolve your issue and there's no need to prolong that into thinking you need to post in most forum if you and they are cooperating to each other.

Usually the chat support will also ask for screenshots to proof so that the handling can be faster, the first thing to do it is screenshot for cases faced by gamblers, also to make it easier for us in the question and answer discussion session report. I think Screenshots are mandatory sir not an alternative because in this modern digital everything needs a proof, if not have it's just a false accusation.

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edit
By the way at this moment I understood what the OP meant about "Triple wager" so we only placed one bet but the system detects that it is double ? Or can it be similar to a double deposit? if the problem is like that, the casino must be responsible for the system. Winning issues should be discussed with support, it could be winnings are paid in full due to users reporting bugs. Correct me if i'm wrong.

Evidence is always king. In the event that you encounter any issue that should not happen regularly, take a screenshot and submit a ticket it to their customer service. If they have an active thread in this forum, also do notify them with your problem and provide all the necessary proof + evidence that will substantiate your claim and allegation.

It does not hurt to take a screenshot of every problem that you encounter. You have every right to fight for your funds if you believe you have been compromised or taken advantage off. There are lots of people who claim that a gambling website defrauded them (might be true or not) but they failed to submit and add any evidence to support their claim.

First of all, do not panic - first you need to re-read the ToS, the rules for withdrawing money and make sure that you are doing everything right, at least technically. I have been wrong many times in simple things, I know that everything needs to be double-checked by myself several times. If you didn’t get anything, then it’s worth looking through Google for how other people solved a similar problem. And if this has not given any result, it is worth disturbing the support service to resolve your issue. Practice shows that in most cases the user is mistaken, so it is best to start by trying to find your mistake yourself.

In reality any gambler is at the mercy of whatever gaming company they are using and if the gambling company decides that you aren't a desirable customer for any reason then there is little you will do to change their mind. It really depends on the issue that you're talking about, if it's straight up like you should have gotten a promotion but it has not credited to your account, chances are if it is a good place and you did match the promotion rules then they will honor it - even these big systems get occasional glitches. If it's like your account has been limited because you made too much profit sport betting, then you're stuck and it's better to just move on than argue for it to be reviewed.

So far I have never had problems with withdrawals or accounts being frozen, but if it happened to me then of course the first thing I did was to contact the contact/live service of the gambling site. but when my complaint is slow in processing and the feedback provided is not there then what I do is post my problem on this forum, because it is the right thing.

Yes, you have a point there, because the first thing you need to do when you are face with situation like this will always be to take screenshots, which will equally serve as a proof of evidence incase your account gets banned or flag for violation of rules. Next will be contacting the live support team, who oversees all live transaction to request for an explanation, then if you aren't satisfied, last option will always be laying a complain on the scam accusation board

I will use the live chat option if I have a problem with my account. asked about it and conveyed the problem that became my complaint. however, before i start the live chat option i have to take a screenshot as proof if something happened to my account.  Online casinos that have a good reputation will always answer every question from their customers, especially regarding complaints.

if something happens to your account and you haven't done anything wrong, you can do many options or create a thread on a gambling board or on a reputation board to discuss the problem you are experiencing, but before you exercise that option, it would be better if you contacted first on the service part of the online gambling site that you use, can be by live chat, making tickets, contacting it via telegram or whatever with the services available at the online casino.

btw so far I have never had any withdrawal issues with online casinos especially those which are reputable in our community.

First I will try to reach the live support and also screenshots the whole discussion.
Second I will make a ticket about my issue and explain if I didn't done anything wrong.
The last way is making an accusation in this forum about that's casino since it's the way to make them aware about my case. Of course it's for casino who active in this forum and have good reputation. If it's 1xshit then it's useless to create an accusation since they wouldn't care anymore due to red tag and active flag.

I prefer to bet and gamble on casino sites that have representatives on this forum, of course sites that can be trusted and are responsible for withdrawals and wins.

I have experienced cases of withdrawals and double wins on gambling sites in this forum, (no need to mention the name of the gambling site), the first thing I did was contact the owner/team of the gambling site, Of course I will provide valid and reasonable evidence for them, for now what I experience is still normal and they act wisely.

Accusing, for me it's another factor, if needed, I mean the first solution is not solved.