you can access ico reclaim because it is not on blockchain. But DGO is on blockchain so everything created there is permanent. So we can and we will distribute your tokens based on your email match between icoreclaim and go, but as you are not able to login on go, it is pretty much lost for you.
Sincerely,
Martin Smolka
According to Decent team, my investment is now lost forever. Still having slight hope they are able to sort this problem out...
this has to be discussed with our CEO Matej Michalko. We have for now 3 situations likes yours. But we can start investigation and 1:1 process after majority of ICO participants will get their tokens in usual way.
Let me know if it works for you.
Sincerely,
Martin SmolkaDecent team got back to me again and I am a bit reassured that they will be able to solve this so that I and the other two having this issue can get access to our investments
A sign of service mindedness from the support team. Will keep you guys updated when this is solved. I hope they are not just stalling during the launch.
Tim, this whole issue would have been ok, if they didn't make us re-enter the password tome the recovery phrase. They had to expect some people to F-Up the password. In my case, safari suggested a password in which I used, but then asked me if I wanted to overwrite the password used for the reclaim (nonbrlockchain site). I hit no. Little did I know that hitting no, meant it didn't save it at all!
I clicked the link in the verification email, and it said "success, now create your recovery phrase". Clicked on that, and BAM it asked me for my damn password. Well, Fn Safari only had the reclaim site password, of course. Therefore, no recovery phrase could be set and an account was made that will get my ICO coins and just sit there forever.
In my opinion, it was poorly programmed, and there should have been a failsafe method in place.
To make matters worse, I tried my login info before creating the account, as most of us did, and there was an error on their part. They have admitted to that. Therefore, had they not had their OWN programming error, we wouldn't have made accounts with lost passwords in the first place.
They seemed so nonchalant about telling us that, "oops. You will never have access to your coins that you so graciously earned by investing in our project, and waiting months for launch. Thanks but you're shit out of luck. Rest assured, we will enjoy spending the bitcoins you sent us."
It's all well and good that he proposed a CEO sit-down, but come on!!! It was their error in the first place, by releasing before the ICO login strategy was programmed correctly. EVERYONE was confused. Just most were fortunate to not have a password issue.
I, personally, will do anything I can to hurt this project, if I do not get my coins. And before all you suck-ups chime in, put yourselves in our shoes. All in all I love this project, but STEAL my coins on a an error that can just as easily be blamed on DECENT as it can on Safari, or my own F up; and I will quickly turn into the biggest Decent hater and basher. Not that it will do any good, but anyone in here would do the same, Except for maybe you, Tim lol.
Safari? Really?
If it's a manual process, they can credit the tokens to a new email if need be.
How come you're not manually typing a password. Us crypto enthusiasts should never rely on saved passwords in a browser.
So basically, you forgot your password. I think you're going to be ok. This is one of the advantages of a manual deposit. Just be patient with the rest of us. Best of luck.
And I'm really not impressed with Martin''s response to you....
In hindsight, that might not have been best practice. But it was impossible to foresee the escalating magnitude of the error.
Regardless, this would not have happened if;
1. It wasn't needed to migrate account between domains multiple times.
2. Instructions on the different decent domains and information e-mails had been consistent, not telling you to create a new account on some places, log in with your old credentials on others.
3. Logging in with old credentials as apperently intended had worked when DGO domain was launched.4. Information about problems with login had been timely.
5.
If it wasn't possible to create a duplicate account on DGO when an account with the same e-mail already existed on reclaim portal.6. If this duplicate account did not prevent you from logging in with your ICO credentials or restoring from recovery phrase when problems with login were fixed.
7. The only security linking your accounts, and ultimately your funds, on the two domains would not have been a shared e-mail address.
8.
If generating your recovery phrase/seed would not require you to enter your password (!!), that you just created, again even though you just logged in. You need your password to generate phrase, but can't restore your password without the now ungenerated phrase (!!)9. It would have been possible to restore password by other means, such as 2FA or even email verification. I mean, the only thing that you needed to confirm your new duplicate account was e-mail verification.
Regardless of the above, the issue can be easily solved by sending the investment to a new account instead of the known faulty catch 22 account. As I said earlier, it would be bizarre for the team to just ignore the problems and purposely send the coins to limbo, se I think they will contact us with a solution soon. But I have trouble relaxing before I know how and when this will be resolved. I made an investment that was substantial (for me but def not for a rich person
) because I really believe in the potential of this project, and I'm really looking forward to explore staking, seeding and usage of the platform when this issue have been solved.
