"atomicchaos
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Re: BetcoinSports.com Betcoin.ag-LIVE-Football Soccer eSports-#1 Casino Poker Sports
Today at 06:54:33 AM
#1212
Long time player at Betcoin on the sportsbook, and I have always recommended them, however given some recent events, I would avoid the Sports book. They are still highly reputable, but they are experiencing some issues that have been very cumbersome for anyone betting sports there.
They are still very good at quick withdrawals, but their Sportsbook has been on a steady decline, all while they are "improving it". I imagine it's growing pains, but just some recent problems:
- Very slow grading of bets - 1pm NFL games not paid until after 4pm games end in most cases this season
- Constant glitches in book, just this past Sunday, bets all stated that they were not accepted, but they actually were. Many people placed duplicate bets due to this error
- This past Sunday the NFL bets were graded as wins, but money appeared in accounts, and then disappeared from accounts (impacted all customers)
- On same day with glitch and disappearing money, made bets that came up with error (similar to errors when bets were accepted) and after trying to make bet 5 times (I have full record from their site), the amount I bet disappeared from my account, so I assumed it was bet. Checked my log, and nothing was there. Immediately before games begun, sent a support ticket asking to make sure they honored the bet, they did not get back for hours, and ultimately they did not honor the bet, even though I asked multiple times prior to games beginning, and I did not have my balance available in my account anymore due to their issues
Approximately 30+ hours later they finally did return the entire proper balance, minus honoring the bet that ultimately won. So, to summarize of late:
- Frequent glitches / problems with betting site
- Slow grading of bets
- Diminishing level of customer service (I have had them honor bets before that were put through support tickets when the book had issues, but they would not this time, even after not making funds available in accounts for winning bets for 30+ hours)
I'm done with them for now until they get their act together, I am primarily just an NFL season bettor, and it's not worth the hassle when I can't put bets down that I want to play without issues."
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