Topic: Advcash | a new "anonymous" bitcoin debit card [EUR & USD] - page 73. (Read 177973 times)

OK, Thanks above explanation
means must enter the same address as registered in the account advcash

This really depends on the merchant, not on us. If your card is active, there is enough money on it for a particular transaction, and you are sure you are entering your name and address exactly as they are in your Advanced Cash profile, there is nothing else that could prevent the payment from going through as far as we are concerned. Some merchants may have different security rules, e.g. only cards issued in your country can be accepted. You need to find out about that by contacting the merchant as these vary from merchant to merchant. The same goes for PayPal etc.

Yesterday iam Create Virtual Card ADVCash ..
But Not Working to AWS and Google Cloud
if need Verification Address System ? or not ?
Thanks OP

That's a nice bit of feedback, thanks for sharing, both for the positive and for the negative things. As for user support, our customer base grows fast and it can get challenging. We have just added 3 more customer support engineers to our team and I can see us processing requests much faster already. We will continue to pay attention to this aspect.

As for card shipping, I don't really know what to say. We are not even that involved in sending cards. It's the same Wave Crest deal like with other service providers. Our card vendor prints and ships the cards, we only process card orders on our side and send the information over to the vendor when everything is ready so that they can send the card to the user. Sometimes cards are lost in the mail, but we do offer free first-time reissues.

I have to leave some possible aspects and advantages about ADVcash in this threat as a lot of negative has been sayed here.

Possitive facts compared to other providers like e-coin:
- No IP blocks/ blacklists (e-coin can't be acessed from every browser or IP)
- Withdrawls and deposits to card and back allways worked in my experience (e-coin sometimes has card loading problems)
- Unverified cards worked allways fine, same for the verified card
- Fast verification process (compared to e-coin)
- Cheap card price
- Beautiful card design


Negative:
- Slow card delivery (compared to e-coin)
- I read a lot of reviews of cards that never arrived
- Support answers slow sometimes (compared to e-coin)

You're absolutely right. We are working on a FAQ and hopefully it will be added soon.

Hey Andrew,

I would like to thank you for answering me on this thread as well as on email as fast as you did!
My problems seem to be solved for the moment...

I am not sure if you are allready working on this, but you really need a good faq! In my opinion it would avoid a lot of dissatified costumers, if they just coud have an answer on all those simple questions (I would bet money, that more than 80% of you tickeds could be answered with a small faq...)without having to contact you and furthermore you would save much time which you could spend to help complex problems much more faster, which will create satisfied costumers, too!

The site is not slow, I have just logged in into my account without any issues. We do reply to tickets. I'm not tot on Skype at the moment, that's true, but Skype is not for solving problems anyway. It's for quick simple generic questions. Bitcoin funds are credited automatically for hundreds if not thousands of people every week. If they are not for you, you are doing something wrong. Which means you need to create a ticket and we will look into it. If there is a ticket, you can follow up on it either here, by sending me a personal message, or emailing me, which is the simplest thing to do. You need to provide the ticket number though otherwise there's no point mentioning it at all. On the whole, you are welcome to choose a different provider instead of providing inaccurate information about us if you are so unhappy, nobody is making you use the system.

Don't bother contacting ADV Cash on Skype or ticket system... they just don't reply...

Site is very slow, loading takes ages, they clain fund are auto credited to your account after 6 confirmations but it doesn't...

A lot of problems. Adv Cash should realize they are servicing peoples money and take it seriously.

Anybody else having problems with loging in to advcash.com?

Website is VERY slow for me

Thank you for your reply. You usually was online on Skype all the time so when my transaction stuck in process and I found few posts that recently they had problems with you guys I was a a bit scared that I lost my funds. Now that you replied to my tickect and and explained everything I will use your service in the future and will recommend to friends. Thank you!

You created your ticket yesterday, which means Sunday. We have responded to it earlier today, which is timely. I am not sure what your public complaint is about exactly and why you rushed to post it here instead of waiting for our response in the ticket. You may be verified by us, but the way this works, our card vendor needs to process your verification as well. They need a few business days for that. It is not really a problem and of course it has nothing to do with scamming anyone. Your card funding transaction has been dropped and you are welcome to use your funds otherwise if you don't want to wait till your verification is processed by our card vendor, or fund your card with a smaller amount within limits for non-verified users.

I was using AdvCash almost 3 months without problems. All my transactions was instant and was able to withdraw from my card without problems. On Friday wanted to fund my card but received notice that I need to verify my account to fund my card. I done all verification steps and received sms and email that my account no Verified. After this I tried to fund my account but transaction is in process for 2 days when before verification it was instant. I tried writing support ticket, Skype but haven't received any reply. I hope to receive my funds soon and will use this service again if they resolve problems. If not then moderator must consider marking them as scam as it looks by previous post that I'm not the only one who has problems with them recently.

There was an issue with your account with our card vendor, and now it has been resolved. We updated the ticket accordingly earlier today. Post an update in the ticket if you will still be experiencing the issue. As for your BTC, a return request has been submitted to our Bitcoin provider, and we will let you know in the ticket when we get an update from them.

3 more days (overall 2 weeks without any problem solved) and I am still missing about 12.5 BTC and I still dont no anything about the time span it will need to enable the function of transfering money to my card. You just stated that your card processor needs more time to verify the given data. But this cant be the problem, as I was able to withdraw more than 1000€ from my card till the current moment, which would have been impossible, if the card processor had not disabled the limits for non verfied users on my card...

But however, there is something much more important to me:
How long will you need to send me my 14.5 BTC, lost in your system, back?

What issues exactly are you having? It's really super simple, you go to Deposit Funds inside your account and choose Bitcoin as the funding method under e-currencies. The system tells you what to do next. Each step is explained.

Can someone tell me how to deposit bitcoins into advcash account?

I sign-up three day's ago, sent an email to Andrew via PM in this forum and through his contact email but, up date i have not recieved any response from him.



Thanks

My *guess* is that someone is going to come along soon who will be able to buy & sell BTC without KYC and AML obstructions...

And they will make a mint, a gold mine.


One man's opinion only.  Not a programmer or similar pro.

On behalf of the entire company, I apologise for your long waiting time. These are of course not the service standards we want to offer our users. As our user base is growing, we are taking measures to provide the same high quality service to everybody, including adding new members to the support team. You can always follow up on a request by emailing me directly at [email protected]. I don't see any emails from you right now. At this moment, I will make sure we respond with all possible detail on every situation you asked us about as soon as possible.

Have to agree, too. 11 days without any answer from the support.

Seems like I experience only troubles with advcash. It all began when I wanted to create my card and transfered the required amount for express shippping to my wallet. After trying several times, I asked the support, who stated that shipping is 99€ instead of 99$ (advertised on site), so I had to transfer a second time money to my account and had to wait longer for my card... But at this moment, support needed only 1 or 2 days to answer...
Second problem occoured, when I send the required copies of my documents and after a few days they were rejected by the support because I watermarked (transparrent letters) with my name, the actual date and "advcash", even when I deliberatly paid attention that my watermak was not placed on any relevant information. After the second email of me, and some days of waiting, support told me that I could place watermarks, but only on empty parts of the documents. I did the required and had to wait some days more the get veriefied.

After getting veriefied, I transfered about 8000€ in btc to my wallet. Afterwards, I tried to transfer 3k to my card (3k is the daily limit), but I was unable to do this. After playing with the prefernces, I was able to transfer 2500€ in 500€ steps, so i had to pay 5 times the fee of loading my card.
I wrote to the support but he did not react till now (11 days).

Even withdrawing the money, I was able to transfer to my card, was really stressfull. I wasnt able to withraw more than 500€ at a time and I wasnt able to withdraw more than 1000€ a day, even as a verified user.

Furthermore I wanted to tranfer about 5000€ in btc from my wallet. But the system didnt detect the right amount and credited only about 660€ to my wallet. So i missing about 4350€ on my wallet. Wrote to the support, but didnt get any answer, too.

Since this problems, I am completly unable to transfer any amount to my card...

Thats really not the way to deal with custumers, especially when offering financial services.

At the current moment I really hope that I will get an answer and that I will be able to withdraw the money I allready transfered to my account there.

Ticked numbers are 17929 for the problem with transfering funds to my card and 18017 for my undetected 4k...



edit: Problems nearly solved, 7 days after initial post.