Hello!
About fees:
From e-mail:
Your rig XXXX has been rented for 12 hours!
0.00645 BTC has been paid for the job, and will be transfered (minus the 2.5/1/0% fee -- see FAQ) to your BTC address maximum 24 hours after the rental has finished.
From FAQ:
The fee is at 2%, deducted from the rig price. The fee will be reduced to 1% if the rig is in the top 30 best rated rigs of the month at the moment of payment. The fee will again be reduced to 0% of the rig is in the top 10 best rated rigs.
Please, wich one is the correct one, 2.5% as per e-mail or 2% as per FAQ?
Sorry for the confusion.
The fees are, and will now stay at, 2% for the rig owners. We experimented at 2.5%, while dropping it to 1% for the top 30 best rated rigs, and 0% for the top 10 best rated rigs, in order to encourage the rigs providing the best support (and some really are quite impressive!) -- but we decided to go back to 2%, while keeping the 1%/0% switch for the best rated rigs.
So how much is the commission fee? Got an email that said its 2/1/0% and to see the FAQ. The FAQ says 3%?
This fee is the fee paid by renters for using the service.
So.. still waiting on the refund that you guys said I was due from 2 days ago. No response still.
Yes sorry about this one. We are processing 50-100 tickets every day, being of rig offline refunds, over/under-payments refunds, suggestions, feedbacks and various items; and we have 4 people working on the tickets. On this one, it was my personal mistake to have misread the message from the other support staff, that made this 2 day delay for you refund.