[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 210.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: SebastianJu on April 22, 2015, 06:58:30 AM

I know that kraken wanted to help there but is there a chance at all to get something back? If so how much percent?

Where to claim ones damages?

Edit: Nevermind about the "how". I found the email.

Edit2: Besides my question about the chances and the percent i wanted to ask if one choses to be paid in BTC, will the BTC be exchanged from the JPY-Value or the original amount of bitcoin is taken?

The chances to get something back are very good, provided that 1) you establish your claim and 2) your claim amount isn't really small (for claims below JPY1,000, the trustee has said that you will still get the payout, but you might have to come pick up your money - not practical for most people).

We don't know the percentage and it will depend on undetermined factors, such as how many people decide to make their claim. Some have speculated that it might be around 20% based on some public information, but it isn't certain.

All currencies including BTC will be considered in terms of their value in JPY when MtGox went bankrupt. These values will be used to determine your pro rata share of the total remaining assets. If you request a payout in BTC, the amount of BTC you receive would be your pro rata share of JPY converted to BTC at the current market rates.

alexrossi

legendary

Activity: 3766

Merit: 1742

Join the world-leading crypto sportsbook NOW!

Can i ask what is the cut-off hour for SEPA transfers?

coinpr0n

hero member

Activity: 910

Merit: 1000

Wow. Exciting stuff happening at Kraken as is becoming usual now.

I have a very unimportant question and a suggestion...

Unimportant question: Is there anyway to change the username with which we signed up on Kraken website? I signed up with a really long name and it is too long so the site's design (CSS) gets messed up a bit.

Suggestion: About the new design, I think it's great. The only thing that bothers me a little is the black used parts of the site. It's generally a good practice to use any off-black color (eg. #111111) in design in stead of pure black (#000000) - it's easier on the eyes.

^ This image should show both of the situations that I'm talking about.

SebastianJu

legendary

Activity: 2674

Merit: 1083

Legendary Escrow Service - Tip Jar in Profile

Quote from: Yunus on April 22, 2015, 06:50:28 AM

Quote from: macsga on April 22, 2015, 06:30:24 AM

Hi Dargo.

Just filled in my MtGox claims with you. I have one question if you can answer it; I can't remember if I've sent them (MtGox) my bank account info (nor which was it) but filled in all the other info for you; would that be a problem?

Thanks.

PS: Only got some BTCs in there - no cash at all.

Hi macsga,

As long as you provided all the information that you have and submitted the claims form the missing bank account information should not be a problem. Most likely, if the trustee needs further information to evaluate your claim he is going to contact you during the claims evaluation process.

I'll try to get more information on how important the information on your bank account is and get back to you.

I know that kraken wanted to help there but is there a chance at all to get something back? If so how much percent?

Where to claim ones damages?

Edit: Nevermind about the "how". I found the email.

Edit2: Besides my question about the chances and the percent i wanted to ask if one choses to be paid in BTC, will the BTC be exchanged from the JPY-Value or the original amount of bitcoin is taken?

Yunus

sr. member

Activity: 244

Merit: 250

Quote from: macsga on April 22, 2015, 06:30:24 AM

Hi Dargo.

Just filled in my MtGox claims with you. I have one question if you can answer it; I can't remember if I've sent them (MtGox) my bank account info (nor which was it) but filled in all the other info for you; would that be a problem?

Thanks.

PS: Only got some BTCs in there - no cash at all.

Hi macsga,

As long as you provided all the information that you have and submitted the claims form the missing bank account information should not be a problem. Most likely, if the trustee needs further information to evaluate your claim he is going to contact you during the claims evaluation process.

I'll try to get more information on how important the information on your bank account is and get back to you.

macsga

legendary

Activity: 1484

Merit: 1002

Strange, yet attractive.

Hi Dargo.

Just filled in my MtGox claims with you. I have one question if you can answer it; I can't remember if I've sent them (MtGox) my bank account info (nor which was it) but filled in all the other info for you; would that be a problem?

Thanks.

PS: Only got some BTCs in there - no cash at all.

coinpr0n

hero member

Activity: 910

Merit: 1000

Quote from: ICFiedler on April 10, 2015, 02:35:01 AM

Quote from: Yunus on April 09, 2015, 02:46:59 PM

Quote from: ICFiedler on April 09, 2015, 10:48:29 AM

Quote from: Dargo on April 09, 2015, 02:46:03 AM

Good news - the update is now being done every 5 minutes, so you should see your Fidor-Fidor payments being credited to your account much more quickly.

Amazing! Is this for withdrawals, too?

Yes, the updates should go both ways (checking on deposits and withdrawal requests)

Deposit transfer time: 1 minute. Check! :-)

Wow! This is really amazing. I wonder if this will also improve deposits with my bank. It's great already having same-day transfers. Well done, guys!

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: Yunus on April 09, 2015, 02:46:59 PM

Quote from: ICFiedler on April 09, 2015, 10:48:29 AM

Quote from: Dargo on April 09, 2015, 02:46:03 AM

Good news - the update is now being done every 5 minutes, so you should see your Fidor-Fidor payments being credited to your account much more quickly.

Amazing! Is this for withdrawals, too?

Yes, the updates should go both ways (checking on deposits and withdrawal requests)

Deposit transfer time: 1 minute. Check! :-)

Yunus

sr. member

Activity: 244

Merit: 250

Quote from: ICFiedler on April 09, 2015, 10:48:29 AM

Quote from: Dargo on April 09, 2015, 02:46:03 AM

Good news - the update is now being done every 5 minutes, so you should see your Fidor-Fidor payments being credited to your account much more quickly.

Amazing! Is this for withdrawals, too?

Yes, the updates should go both ways (checking on deposits and withdrawal requests)

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: Dargo on April 09, 2015, 02:46:03 AM

Good news - the update is now being done every 5 minutes, so you should see your Fidor-Fidor payments being credited to your account much more quickly.

Amazing! Is this for withdrawals, too?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on April 08, 2015, 08:26:35 PM

Quote from: ICFiedler on April 05, 2015, 03:26:20 AM

Quote from: Dargo on April 05, 2015, 12:14:43 AM

Quote from: ICFiedler on April 04, 2015, 09:39:01 AM

I did not intend to question the €0.09 fee. Since the reason for the fee lies in fidor API usage fees (kraken pays Fidor), I was ratther wondering: is that the reason why the kraken payment bot only checks fidor playments once/hour? That translates into: is the fidor API usage fee a flat fee or a per usage fee?

I'll check for you and find out why the update is every hour.

I love this support!

I haven't found any good reason (so far) as to why the update is done every hour and I'm working on having it done more frequently. No promises, but hopefully it will work out.

Good news - the update is now being done every 5 minutes, so you should see your Fidor-Fidor payments being credited to your account much more quickly.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ICFiedler on April 05, 2015, 03:26:20 AM

Quote from: Dargo on April 05, 2015, 12:14:43 AM

Quote from: ICFiedler on April 04, 2015, 09:39:01 AM

I did not intend to question the €0.09 fee. Since the reason for the fee lies in fidor API usage fees (kraken pays Fidor), I was ratther wondering: is that the reason why the kraken payment bot only checks fidor playments once/hour? That translates into: is the fidor API usage fee a flat fee or a per usage fee?

I'll check for you and find out why the update is every hour.

I love this support!

I haven't found any good reason (so far) as to why the update is done every hour and I'm working on having it done more frequently. No promises, but hopefully it will work out.

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: Dargo on April 05, 2015, 12:14:43 AM

Quote from: ICFiedler on April 04, 2015, 09:39:01 AM

I did not intend to question the €0.09 fee. Since the reason for the fee lies in fidor API usage fees (kraken pays Fidor), I was ratther wondering: is that the reason why the kraken payment bot only checks fidor playments once/hour? That translates into: is the fidor API usage fee a flat fee or a per usage fee?

I'll check for you and find out why the update is every hour.

I love this support!

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ICFiedler on April 04, 2015, 09:39:01 AM

I did not intend to question the €0.09 fee. Since the reason for the fee lies in fidor API usage fees (kraken pays Fidor), I was ratther wondering: is that the reason why the kraken payment bot only checks fidor playments once/hour? That translates into: is the fidor API usage fee a flat fee or a per usage fee?

I'll check for you and find out why the update is every hour.

dewdeded

legendary

Activity: 1232

Merit: 1011

Monero Evangelist

Subscribed.

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: dsattler on April 04, 2015, 02:08:13 AM

Quote from: Dargo on April 03, 2015, 06:01:13 PM

Quote from: Serpens66 on April 03, 2015, 05:38:21 PM

Quote from: ICFiedler on April 03, 2015, 05:16:51 PM

Fidor users might have wondered why kraken charges 0.09€ per withdrawal, although sending money from fidor to fidor is cost free and kraken does not seem to charge any excess charges anywhere elese.
Today I found out out that the fidor API is not cost free but actually has to be purchased. I am pretty sure this is the reason for the 0.09€ fee. And I am wondering: is it also the reason why the frequency of the payment bot is set to 1 hour and not more often?

I don't thing the charge 0f 0.09€ has to do with one special thing. I guess it's just an additional way to earn money and pay the complete operating costs of all aspects of an exchange. So you also could ask why they charge 0.3% fee for trading, if the operating costs is just 0.01% per trade (just example numbers).

But would be interesting to hear, if I'm right or not ^^

My understanding is that with the bank fees we just pass along the per transfer fees that we are charged by our partner banks or payment providers. We have other costs associated with the payment options we provide, so there is no profit in the bank fees. All the bank fees do is help reduce our costs on the banking side of operations by a small amount.

Edit: our CEO asked me to add that bank fees also serve as a kind of spam control

That's reasonable. IMHO an amount of 9 cents is not worth to discuss...

I did not intend to question the €0.09 fee. Since the reason for the fee lies in fidor API usage fees (kraken pays Fidor), I was ratther wondering: is that the reason why the kraken payment bot only checks fidor playments once/hour? That translates into: is the fidor API usage fee a flat fee or a per usage fee?

dsattler

legendary

Activity: 924

Merit: 1000

Quote from: Dargo on April 03, 2015, 06:01:13 PM

Quote from: Serpens66 on April 03, 2015, 05:38:21 PM

Quote from: ICFiedler on April 03, 2015, 05:16:51 PM

Fidor users might have wondered why kraken charges 0.09€ per withdrawal, although sending money from fidor to fidor is cost free and kraken does not seem to charge any excess charges anywhere elese.
Today I found out out that the fidor API is not cost free but actually has to be purchased. I am pretty sure this is the reason for the 0.09€ fee. And I am wondering: is it also the reason why the frequency of the payment bot is set to 1 hour and not more often?

I don't thing the charge 0f 0.09€ has to do with one special thing. I guess it's just an additional way to earn money and pay the complete operating costs of all aspects of an exchange. So you also could ask why they charge 0.3% fee for trading, if the operating costs is just 0.01% per trade (just example numbers).

But would be interesting to hear, if I'm right or not ^^

My understanding is that with the bank fees we just pass along the per transfer fees that we are charged by our partner banks or payment providers. We have other costs associated with the payment options we provide, so there is no profit in the bank fees. All the bank fees do is help reduce our costs on the banking side of operations by a small amount.

Edit: our CEO asked me to add that bank fees also serve as a kind of spam control

That's reasonable. IMHO an amount of 9 cents is not worth to discuss...

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on April 03, 2015, 05:38:21 PM

Quote from: ICFiedler on April 03, 2015, 05:16:51 PM

Fidor users might have wondered why kraken charges 0.09€ per withdrawal, although sending money from fidor to fidor is cost free and kraken does not seem to charge any excess charges anywhere elese.
Today I found out out that the fidor API is not cost free but actually has to be purchased. I am pretty sure this is the reason for the 0.09€ fee. And I am wondering: is it also the reason why the frequency of the payment bot is set to 1 hour and not more often?

I don't thing the charge 0f 0.09€ has to do with one special thing. I guess it's just an additional way to earn money and pay the complete operating costs of all aspects of an exchange. So you also could ask why they charge 0.3% fee for trading, if the operating costs is just 0.01% per trade (just example numbers).

But would be interesting to hear, if I'm right or not ^^

My understanding is that with the bank fees we just pass along the per transfer fees that we are charged by our partner banks or payment providers. We have other costs associated with the payment options we provide, so there is no profit in the bank fees. All the bank fees do is help reduce our costs on the banking side of operations by a small amount.

Edit: our CEO asked me to add that bank fees also serve as a kind of spam control

Serpens66

legendary

Activity: 2968

Merit: 1133

Quote from: ICFiedler on April 03, 2015, 05:16:51 PM

Fidor users might have wondered why kraken charges 0.09€ per withdrawal, although sending money from fidor to fidor is cost free and kraken does not seem to charge any excess charges anywhere elese.
Today I found out out that the fidor API is not cost free but actually has to be purchased. I am pretty sure this is the reason for the 0.09€ fee. And I am wondering: is it also the reason why the frequency of the payment bot is set to 1 hour and not more often?

I don't thing the charge of 0.09€ has to do with one special thing. I guess it's just an additional way to earn money and pay the complete operating costs of all aspects of an exchange. So you also could ask why they charge 0.3% fee for trading, if the operating costs is just 0.01% per trade (just example numbers).

But would be interesting to hear, if I'm right or not ^^

ICFiedler

full member

Activity: 132

Merit: 100

Fidor users might have wondered why kraken charges 0.09€ per withdrawal, although sending money from fidor to fidor is cost free and kraken does not seem to charge any excess charges anywhere elese.

Today I found out out that the fidor API is not cost free but actually has to be purchased. I am pretty sure this is the reason for the 0.09€ fee. And I am wondering: is it also the reason why the frequency of the payment bot is set to 1 hour and not more often?

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 210. (Read 629033 times)