Update on XRP deposits and withdrawalsThe new XRP gateway is now online for deposits only. If you are trading XRP, please log into your account and go to Funding > Deposit > Ripple. Generate a new address for making deposits. You will be given a deposit address and a destination tag. Be sure to include the destination tag in your payment (most wallets will require you to input the destination tag since we have a flag set to require it). Here is some good documentation on sending payments with the destination tag in the official ripple client:
https://ripple.com/knowledge_center/sending-currency/You will notice that your old deposit addresses without destination tags are set to expire. These addresses are deprecated, meaning you should not use them any longer, because funds sent to these addresses will have a long delay before they are credited to your account.
Note that XRP withdrawals are not yet available since we still have to migrate funds to the new wallet system. We are working to get withdrawals online as soon as possible. Your patience is appreciated - we are nearly back on our feet with XRP payments and they should go much more smoothly in the future.
See the previous announcement below for further information.
Update on XRP deposits and withdrawals
We are currently in the process of migrating to a new XRP gateway. The new gateway will use a new wallet system and should be much more reliable, but it makes the migration more difficult because special code has to be written to migrate funds from the old wallet system to the new one.
Deposits: Currently deposits to the old gateway that are sent without a memo are working smoothly. But deposits sent with a memo are delayed. Note that some services will include a memo even if you don't create one. So "I didn't send a memo" isn't a reliable indicator that a memo wasn't sent. Once the new gateway goes online, clients should create a new deposit address (it will be a deposit address + destination tag similar to how deposits work for stellar). The new gateway will process "memo" deposits promptly. Old deposit addresses will become "deprecated," meaning that payments sent to these addresses will still be credited to your account, but they will be delayed (regardless of whether they were sent with a memo or not). The new gateway should be online early next week - it will be announced here and elsewhere.
Withdrawals: Currently withdrawals result in transactions that have to be failed because they are unfunded (because the hot wallet system in the old gateway isn't working correctly). Withdrawals will not be available immediately once the new payment gateway goes online, because there will still be the necessary step of migrating funds from the old wallet system to the new wallet system. So withdrawals in the new gateway will be available sometime after deposits - hopefully within a few days. But as with all technical projects, we could have further unexpected delays. We are also heading into a major holiday period next week. Hopefully this won't impact the timeline, but it could.
We apologize to all our clients trading XRP. We understand that the situation is not acceptable and we are working to get everything running smoothly. Our payment gateways and wallet systems are designed so that it is very hard for anyone, even our developers, to implement manual or temporary fixes that bypass the existing systems. This was done for security reasons, but in a situation like this it unfortunately means longer delays with transactions, because we essentially have to rebuild systems in order to implement the necessary changes and don't have the option of temporary fixes to keep things moving in the meantime.
