The transaction should be failed now and the funds credited back to your account. The ripple gateway is being rebuilt and should be finished soon (hopefully within a week or so). We use more than one hot wallet and the issue has to do with the system not alway switching to a new wallet correctly. Sorry for the problems you've been having - ripple payments should be much more reliable when the new gateway is enabled.
Yeah i'm stuck on xrp incoming. My depo is not registering. no reply yet from support. Any chance of getting this resolved sooner rather than later?