Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 276. (Read 628889 times)

Sorry if this isn't entirely clear on our site, but you can verify to tier 4 as an individual to get higher limits than tier 3. To get started on that, just submit a ticket. Choose the category Verification > Verification Tier 4.

Thanks KrakenTrader. It's our own redirect. See below for previous discussion of this.

https://bitcointalk.org/index.php?topic=290799.msg4258872;topicseen#msg4258872

@DARGO

You may want to inform your server guy to BLOCK all traffic coming from referrer getgoxed.com
( someone did a redirect to kraken.com )

Thank you

I think that's very unlikely, but we also contacted through your ticket about sending some proof of the distinct payments, which should speed things up in case it takes much longer to hear back from Fidor.

Dargo, Is there a possibility that the duplicate deposit issue will run on till next week?

If the problem persists, please make a ticket about it. Our support team is busy, but here to help, so please let us know. It's hard to diagnose without taking a closer look.

Serpens is correct. We monitor deposits for possible duplicate deposits (i.e. you deposit 1K, but it gets credited to your account 2x). This created a problem for a few users when our Fidor connection went live again after being down. If you made deposits in the same amount, even if it was on different days, they came in at the same time to our system and looked like duplicate deposits, triggering our safety protocol. We are double-checking with Fidor to make absolutely sure none of these are in fact duplicate deposits, but it's just a precaution. I don't think this will take days, but I'll have to check and see where things stand on this. Will report back when I know more.

We do recommend that for deposits sent around the same time that you send different amounts so there's no chance of triggering the safety protocol. This is best practice for any bank transfers anyway, since it makes the transfers easily distinguishable in case they need to be distinguished (say if one is delayed and a trace needs to be run on it).

Another best practice, by the way, is to use more "random" amounts to make the transfer more easily identified. A $1000 deposit is going to be harder to search for than a $1063 deposit. The amount is one of the major identifiers banks use if they have to search for a transfer. Everyone likes to use nice round numbers like 200, 250, 500, 1000, 5000, etc., so if you do the same, your deposit might be harder to find among all the others. It's not that important, but still better to use random amounts.

Like I posted earlier today, Kraken now offers OHLC data through their API. Here's a first example of what you can do with it:



(using it for my Windows Phone Kraken app: http://www.windowsphone.com/s?appid=a3857353-599a-434f-8293-398745723de6)

I could also deposit a different amount. For now I hope they can release the stuck deposit. I had sent it today and the other one with an equal amount was from Sunday. So it is not exactly "same time". In the future I will definitely use krakenTrader's suggestion of depositing x+n €.

Now I deposited 1€ successfully

Hey

Today I opened account and wanted to SEPA withdraw 1,295.47 EUR to my bank account that I succesfully added to bank accounts list. When I try to request withdrawal, the page returns "Permission denied". I am Tier 2 verified and Tier 3 verification is in the process. Is that happening because the account is new or is there some other reason for that? I have not contacted a support since the page says that your support team has a lot of work :=)

Reading your post, I guess it is safe to assume that doing multiple deposits / (withdrawals?) over the very same amount
may bring one in 'trouble' due to the way, how kraken script seems to try to prevent unintentional double spending.

So I would go for x, x+1, x+..., x+n where x is the amount to deposit / withdraw

Thanks for sharing.

I did not test a new transfer But I think it should go through.. you could test it with 1€.
I sent 3times 1k€ and one time 500€ during the weekend. I received 1000€ and 500€. But 2000€ are on hold, because of the "same time same amount" thing. So I have to wait some days like you =/

So if I now send x+1€, it goes through in the usual ~30 minutes? What will happen to the "on hold" deposit? Have you already received yours?

hey, I already have a ticket about the "on hold" thing

And the answer is:
Because of the API bug, all deposits from the weekend came in on the same time. But Kraken has a protection, when the same amount came in on the same time (like double spending protection ^^).
Now Fidor has to check, if I really sent 3 times 1k€ and that could take some days -.-
The advice was, if a deposit is not im my account and I want to send more money, I should send a different amount, like 1000 and 1001€.

Hi Dargo and shockload,
      I verify that Kraken reimburse me about my payment tracing and I want to thank Dargo for this.
      Even I had all these problems with Kraken I must admit that Dargo is very professional and he help me a lot.
      Thanks Dargo

Dargo: my latest deposit is "on hold". What does that mean? I neither reached my daily nor my monthly deposit limit.

Talking of deposit limits: $100k per month is rather low for a trading site. Are there any plans to increase this for private persons? Registering as a company is no option due to legal uncertainty of bitcoin trading (does anyone know a country where it is safe to incorporate for bitcoin trading w/o having to register as a bank (which is virtually impossible)?)

Strange, I answered with a long reply and forum said I already posted it before, went to the thread and wasnt there 

Anyway, I finally understood the "Market price protection", thanks!

There's also an explanation of this in our FAQ:

https://www.kraken.com/help/faq#market-price-protection

Hi shockload - I'm afraid your deposit was not one of the 8 we found. As I said to you before, we are pressing our bank to contact your bank. I haven't heard how that's going, but I've just contacted our head of payment tracing and will let you know when I hear back. Giorgos can confirm this, but we did reimburse him for the 40 euro he paid for the investigation from his bank. He did some kind of official request for information on a lost remittance. If your bank offers a similar type of investigation, we'd be happy to reimburse you as well, but only if the investigation shows that the deposit was already at our bank. I know that your bank has already contacted our bank, but I think the fastest way to resolve this issue is to work at it from both ends. So if there's anything else your bank can do to advance things, I think it's worth doing.