Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 278. (Read 628889 times)

Exactly mithrandi, I have to agree on what you are stating. Dargo's explanation sounds logical and believable enough, and there is no reason to assume he is making up something.
I especially agree with the point Dargo made about to wait until FIBOR fixes the current API dis-functionality on it's backend, instead of messing around with manual deposit/withdrawal processing.
Manual processing would certainly lead to a significant number of human errors, which would cause more/longer delays, and as we know - there is not enough support staff to handle that in a timely manner.

Dargo keeps us informed which is great. As he is in direct contact with Kraken clients in this forum, he is in a position to transmit important info's from clients to kraken management / departments.
Let's help him in the best possible way, as this helps all of us.

((Disclaimer: I am in no way affiliated with Kraken.com - I do have a trading account and use that - so I am a client of Kraken as most of us are.))

Dear friend,
   before I published my problem to the forum I tried to solve it with Kraken's support and Dargo. After 22 days, with more than 20 personal messages between me and Dargo I did not find a solution (even that they accept the problem).
I hope you will never lose 2500 euros in Kraken but if something like that happened in the future, you will understand me.
If there is no problem from Dargo, I can publish all the personal messages between me and Dargo and I can show you the official answer from my bank about my remittance and when the money credited to Kraken's account. 
I try to find a solution. I am sure for one thing only... something is strange with all these ridiculous excuses.
Please do not insult me, because I can prove everything I said....

The point is that name-calling etc. doesn't actually accomplish anything except obscure any real issues. I don't think giorgios-pap should be discouraged from complaining about their difficulties with Kraken, but calling someone a liar is actually a fairly serious accusation, especially when they're speaking on behalf of Kraken. This leads to either one of two cases: 1) serious accusations being thrown around with no proof, causing undeserved damage to the reputation of either the accuser or the accused, or 2) an environment in which these sort of accusations are not taken seriously. I don't think either of these is what anyone here actually wants.

Please note that the process that Dargo describes here would appear to be a process that manually bypasses their normal systems for crediting a deposit (which would happen through their API interface with their bank). This type of manual process is something I would assume requires access to their systems that only a few key individuals (or only one, in Kraken's case?) have; you don't want all of your employees being able to arbitrarily credit fake deposits to accounts, after all. I think the explanation as given is believable, although I'm sure Dargo will be the first to acknowledge that the massive delays so far represent an unacceptable level of service. Hopefully, now that they've identified this shortcoming of their processes, they can take steps to improve their processes in future.

(Disclaimer: I have a Kraken account which I trade with; other than this, I have no affiliation or involvement with Kraken at all)

Hi Loozik,

would you mind explaining in a few words what exactly caused that physical pain you said your brain is in ?
After all I can't see anything what I have written so far would hurt anyone.

Thanks

I do not want to lose my right to talk because I am furious with Kraken.
I respect the forum and all the community and I want to inform and protect the community... but I hope to understand me

Dear KrakenTrader and Yunus,

Are you employees of Kraken or just plain idiots? - please feel insulted. My brain is in physical pain while I read your messages.

If the guy has problems with Kraken let him speak. Do not try to intimidate him with bitcointalk code of conduct.

I am sorry about my behavior.

Dear giorgios-pap,

Please be reminded that this kind of behavior (calling other members of the forum 'liars', shouting etc!) violates forum etiquette and the code of conduct of Bitcointalk.
We are all here to respectfully engage in discussions that may very well be controversial - however, allegations like yours affecting other well-respected members
of the community are not appropriate.

The real problem for me is not the money but the lies of Dargo... Please tell me if you believe this excuse is valid because I believe it is a lie.
When someone tell me a lie once then I can not trust him again....

I was going to say "with the greatest of respect" but I don't really mean that as you haven't shown any respect either for other Kraken users who've had no trouble whatsoever with deposits or withdrawals who've tried to help and you certainly haven't shown any respect to the hard-working folks at Kraken who'd actually have more time in their day to address the issues you and others raise if they didn't have to deal with your thinly-veiled repetitive fear-mongering that Kraken is going to somehow collapse just because your particular issues aren't addressed immediately.

Let me assure you that if Kraken does disappear, if you think that popping up and pointing to your crappy post I quoted above and saying, "Look, I told you so," is going to make you look good, let me put you straight right away and tell you it won't. People are already sick to death of you whining that probably nothing you can say is going to endear you to people, so it's about time you stopped pretending that anything you are doing is some type of service to 'the community', because it's not. You're just blowing your own horn and it's about time you kept the noise down.

 

Hi,

I would just like to second KrakenTrader's view. Just because one exchange has let down and disappointed clients, that doesn't mean
that other exchanges are somehow trying to do the same thing. There is no conspiracy behind the scenes against unsuspecting customers!

@Giorgios-pap: With all due respect, I think you misunderstood what Dargo was saying. Dargo apologized for delays in processing customers' deposits. It is just a fact that people in a rapidly growing exchange like Kraken.com are sometimes very busy. No one is trying to trick you or take your money.

You can inform the people, that the support regarding deposit/withdraw is very very slow, and every month there is a small issue with deposit/withdraw coins, for some days, yes, because it's true. 
But to the most users this happens not very often (except for users where it is a bank problem). All in all I'm very satisfied with kraken and sure it will get better and better.

Hi my friend,
   I appreciate your words but how do you explain this excuse


So you trust your money to a company where there is only one person who can credit your account and he is very busy right now (the last 10 days).
Let's hope this person will not have an accident because Kraken will colapse.
Do not try to make me feel nice. You will see in the future if I was right about Kraken. I hope not to be but I tried to inform the community.

two of my 4 deposits are on hold, too. The other 2 went throuhg. And no, I'm not at any limit.
So why they are on hold?

Thanks, I'm tier 3. It says the max daily deposit is $20,000.00. I'm still a good bit under the equivalent of that in Euro. Strange that it displays these figures in dollars as it as predominantly Euro exchange.

That depends on your verification level
When you login and click on GET VERIFIED you'll learn more

I think there is an easy and FAST way to switch from USD to EUR.

• 1. cancel your USD withdrawal request
• 2. Trade USD for BTC
• 3. Trade BTC for EUR
• 4. Request EUR withdrawal

That way you may not get the 2% conversion discount mentioned by Dargo,
but you would cut the waiting time, and most people don't like to wait

It seems one of my deposits are on hold, does anyone know what is the max daily deposit amount in euro?

Yup, my first of two recent deposits just arrived.

Thanks for fixing the problem, Kraken.

Giorgios, I hope they sort you out. I have a feeling they will.

Hi there
just because MtGox screwed their clients doesn't mean that other exchanges are going the same way.
I can only imagine how (bad) you feel as you are waiting quite a while for your money.
But as far as I have learned, the majority of kraken clients didn't have this bad experience.
I can speak only for me and people I brought into kraken, and we did not experience any issues so far.
I am trading / depositing / withdrawing some larger amounts (tier3) - if kraken would want to stay with my money or btc
they had plenty of opportunity.

What I am trying to say is: Please think about if you can give little bit more time to sort out things for you.
You have informed Dargo and us, we know about your case, and now we will see what is going to be done by kraken
to work with you to get it resolved.

Meanwhile, lets not forget: Kraken is one of the best ( if not THE best ) trading platform, and I haven't got
my withdrawals faster on any other exchange so far.
SEPA goes through usually same day/next day for me.

As Dargo explained well enough, the current delay has nothing to do with kraken, but with FIBOR fixing something on what they have messed up before
on their backend ( api for kraken ). So I am sure if someone reaches out to Fibor they will be happy to confirm what we have learned from Dargo's posts.

Eventually Kraken will be able to get back to normal.

What I see is that Kraken got the potential to become number ONE exchange.
Let's all help them on their way up - this just helps all of us.