Hi there
just because MtGox screwed their clients doesn't mean that other exchanges are going the same way.
I can only imagine how (bad) you feel as you are waiting quite a while for your money.
But as far as I have learned, the majority of kraken clients didn't have this bad experience.
I can speak only for me and people I brought into kraken, and we did not experience any issues so far.
I am trading / depositing / withdrawing some larger amounts (tier3) - if kraken would want to stay with my money or btc
they had plenty of opportunity.
What I am trying to say is: Please think about if you can give little bit more time to sort out things for you.
You have informed Dargo and us, we know about your case, and now we will see what is going to be done by kraken
to work with you to get it resolved.
Meanwhile, lets not forget: Kraken is one of the best ( if not THE best ) trading platform, and I haven't got
my withdrawals faster on any other exchange so far.
SEPA goes through usually same day/next day for me.
As Dargo explained well enough, the current delay has nothing to do with kraken, but with FIBOR fixing something on what they have messed up before
on their backend ( api for kraken ). So I am sure if someone reaches out to Fibor they will be happy to confirm what we have learned from Dargo's posts.
Eventually Kraken will be able to get back to normal.
What I see is that Kraken got the potential to become number ONE exchange.
Let's all help them on their way up - this just helps all of us.
Hi my friend,
I appreciate your words but how do you explain this excuse
We accept full blame here. First, we shouldn't have assumed that a deposit couldn't make it to our bank account without also making it to our system. Second, it's taken way too long to credit Giorgos's account after the problem was discovered. We found the deposit in our account last Friday and his account still hasn't been credited. To credit the account, the deposit information will have to be entered into our system manually - the person who needs to do this has been extremely busy, but still that's no excuse.
Does anyone believe that the main problem with deposits is
"the person who needs to do this has been extremely busy".
So after 10 days (from the day I
convinced Kraken that I transfer the money) this person can not credit my account because
he is very busy.. If this person has an accident in the future, Kraken will colapse
I think something is very strange to this situation and after the MtGox, Kraken has to prove us that it is clear...
So you trust your money to a company where there is only one person who can credit your account and he is very busy right now (the last 10 days).Let's hope this person will not have an accident because Kraken will colapse.
Do not try to make me feel nice. You will see in the future if I was right about Kraken. I hope not to be but I tried to inform the community.