[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 281.

giorgos-pap

newbie

Activity: 37

Merit: 0

Quote from: nagleatorcoin on February 25, 2014, 12:30:32 PM

Have we become too accustomed to the high standard that Kraken provide regarding deposits and withdrawals? How long would Bitstamp/Btc-e SEPA deposit take out of interest?

Where are the high standards of Kraken??? I send money to Kraken from 4th of February and they never credited to my account. When I asked for my remittance they told me that they never receive it. My bank asked officialy Fidor and they answered that my money is in Kraken's account from 4th of February. After this move they admitted that they received the money but until now they haven't credited my account. I only hear excuses and lies. Tommorow I will publish all my conversation (with PM) with Dargo, because I want to prove you that Kraken is a new MtGox...
So be careful because all these problems with deposits and withdrawals are very strange.
If I lie I challenge Dargo to deny all these...

ledmaniak

sr. member

Activity: 266

Merit: 250

Quote from: Rannasha on February 25, 2014, 01:02:23 PM

Quote from: ledmaniak on February 25, 2014, 01:01:05 PM

Quote from: gotmilk_ on February 25, 2014, 07:08:13 AM

Hi Dargo. We're experiencing issues with our trade software because of open orders. The https://api.kraken.com/0/private/Balance seems to return available balance (even that part that is in open orders and is not available for trades) which causes inssuficient funds errors.... Is there a way to get available tradable balance directly?

Thanks!

Ohh men, that thing pops up about daily, messing up my trades. Still need to find a decent solution for it..

Query open orders at the same time and subtract the funds locked in open orders.

It's not pretty, but it should work.

Yep, makes me hit my rate limit even faster..

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: ledmaniak on February 25, 2014, 01:01:05 PM

Quote from: gotmilk_ on February 25, 2014, 07:08:13 AM

Hi Dargo. We're experiencing issues with our trade software because of open orders. The https://api.kraken.com/0/private/Balance seems to return available balance (even that part that is in open orders and is not available for trades) which causes inssuficient funds errors.... Is there a way to get available tradable balance directly?

Thanks!

Ohh men, that thing pops up about daily, messing up my trades. Still need to find a decent solution for it..

Query open orders at the same time and subtract the funds locked in open orders.

It's not pretty, but it should work.

ledmaniak

sr. member

Activity: 266

Merit: 250

Quote from: gotmilk_ on February 25, 2014, 07:08:13 AM

Hi Dargo. We're experiencing issues with our trade software because of open orders. The https://api.kraken.com/0/private/Balance seems to return available balance (even that part that is in open orders and is not available for trades) which causes inssuficient funds errors.... Is there a way to get available tradable balance directly?

Thanks!

Ohh men, that thing pops up about daily, messing up my trades. Still need to find a decent solution for it..

FierceRadish

member

Activity: 84

Merit: 10

Quote from: nagleatorcoin on February 25, 2014, 12:30:32 PM

Have we become too accustomed to the high standard that Kraken provide regarding deposits and withdrawals? How long would Bitstamp/Btc-e SEPA deposit take out of interest?

Perhaps, but these are the standards I now expect. These are the standards Kraken should (and have so far) aspire to.

nagleatorcoin

newbie

Activity: 49

Merit: 0

Have we become too accustomed to the high standard that Kraken provide regarding deposits and withdrawals? How long would Bitstamp/Btc-e SEPA deposit take out of interest?

FierceRadish

member

Activity: 84

Merit: 10

This is disappointing.

Big Kraken fan, but the timing of this -- given current pricing and the Gox fiasco in particular -- is both unfortunate for traders, and slightly unsettling.

Still, thanks for the updates. Please get it sorted soon.

Dargo

legendary

Activity: 1820

Merit: 1000

Hi everyone - I don't have an update on the Fidor situation yet. I'll let you know as soon as I have more information.

Solarstorm75

member

Activity: 70

Merit: 10

Quote from: tp12345 on February 25, 2014, 10:45:02 AM

Transparency with our money is key.

That's it! Especially nowadays full of this Gox scam.

tp12345

newbie

Activity: 2

Merit: 0

Quote from: ICFiedler on February 25, 2014, 10:18:15 AM

51hours for me. And what is especially frustrating: no information. kraken is by far the best bitcoin exchange out there. But if they want to stay ahead of competition, they desperately need to focus more on customer needs, transparancy, information, and service.

Agreed - they are losing their competitive advantage. One of the reasons I promote Bitcoin is that it offers an alternative to retail banks and their lousy customer service. Transparency with our money is key.

Serpens66

legendary

Activity: 2926

Merit: 1131

Quote from: ICFiedler on February 25, 2014, 10:18:15 AM

And what is especially frustrating: no information.

there is a information about the fidor api Wink

but it's frustrating anyway (and of course more frustrating for everyone who waits several weeks, but this is not the normal case)

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: Serpens66 on February 25, 2014, 10:07:39 AM

Quote from: Dargo on February 24, 2014, 06:56:55 PM

The delay will be at least 2 business days over what the transfer would have otherwise taken.

the 48hours are over now for instant Fidor to Fidor Transfers and still no money =(

51hours for me. And what is especially frustrating: no information. kraken is by far the best bitcoin exchange out there. But if they want to stay ahead of competition, they desperately need to focus more on customer needs, transparancy, information, and service.

Macno

legendary

Activity: 984

Merit: 1000

Quote from: Serpens66 on February 25, 2014, 10:07:39 AM

Quote from: Dargo on February 24, 2014, 06:56:55 PM

The delay will be at least 2 business days over what the transfer would have otherwise taken.

the 48hours are over now for instant Fidor to Fidor Transfers and still no money =(

That`s probably why there is such an arbitrage opportunity between kraken and bitcoin.de...

Serpens66

legendary

Activity: 2926

Merit: 1131

Quote from: Dargo on February 24, 2014, 06:56:55 PM

The delay will be at least 2 business days over what the transfer would have otherwise taken.

the 48hours are over now for instant Fidor to Fidor Transfers and still no money =(

karim79

newbie

Activity: 7

Merit: 0

Quote from: Dargo on February 23, 2014, 05:01:39 PM

Quote from: karim79 on February 23, 2014, 04:12:42 AM

Btcx, Dargo

So now 3 days passed since your announcement, and my USD withdraw is still pending. If I try to cancel it I get "internal Error" message.
I replied to the ticket to get it converted in Euro, but no answer...

Net Result: my money blocked since 20 of Jan (33 days..) and no support answer on my ticket since 13 of Feb (10 days ago) despite my replies...

That red cancel button is misleading because you actually can't cancel withdrawals after the first minute or so after you place them (we need to change this so the button turns grey or something similar). A support agent will answer your ticket, but the update is that we'll be cancelling all the outstanding withdrawals soon (should be tomorrow) and then we'll start the euro conversion. We couldn't cancel the withdrawals immediately because we needed to go through them and double check to make sure we don't cancel any that have already been sent. We're working to get this done as soon as possible, but it's a highly manual process, so it's not fast.

Dargo, still no progress.. it's not acceptable behaving like this. Kraken knows I am blocked since 35 days now, so if I am really an exception or unlucky user please give the right priority to this manual process!

Thanks Karim

medicine

hero member

Activity: 697

Merit: 501

I had 2 withdraws sent today, 1 was pending for 4 days. This may be a sign things are moving forward now.
I requested the second withdraw earlier today, so that was quick turn around.

I have always received great service from Kraken.

ICFiedler

full member

Activity: 132

Merit: 100

Quote from: gotmilk_ on February 25, 2014, 07:08:13 AM

Hi Dargo. We're experiencing issues with our trade software because of open orders. The https://api.kraken.com/0/private/Balance seems to return available balance (even that part that is in open orders and is not available for trades) which causes inssuficient funds errors.... Is there a way to get available tradable balance directly?

Thanks!

That problem popped up with me a couple of times, too. Support once said they would look into it...

FAIT deposits: any news would be great. Waiting is horrifying ;-)

gotmilk_

sr. member

Activity: 442

Merit: 250

Hi Dargo. We're experiencing issues with our trade software because of open orders. The https://api.kraken.com/0/private/Balance seems to return available balance (even that part that is in open orders and is not available for trades) which causes inssuficient funds errors.... Is there a way to get available tradable balance directly?

Thanks!

nagleatorcoin

newbie

Activity: 49

Merit: 0

If anyone has got their deposits through today via SEPA please let me know, thanks!

Macno

legendary

Activity: 984

Merit: 1000

The BTC deposit has arrived, thx for the help!

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 281. (Read 628818 times)