Hi Dargo - seems like you're the kraken support? I have a ticket in but there's not much indication as to how long it takes to get a response.
I booked a withdrawal a couple of days ago and tried to cancel it yesterday. I click the cancel button, confirm it and get an error message.
It would be nice to know if my withdrawal is still scheduled to happen or not, as my balance is currently (an uncomfortable) zero.
Thanks
Edit to add
Just read the last couple of pages of this thread. Shame to hear lots of unhappy customers. I was raving about kraken recently - here's hoping there ain't any hiccups on the horizon.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 282. (Read 629033 times)
February 24, 2014, 10:58:09 PM
February 24, 2014, 10:32:56 PM
February 24, 2014, 05:56:55 PM
So if I have experienced a delay of 2 business days already I should expect to receive the deposit tomorrow? Or will I have to wait a further 2 business days? Thanks for your help Dargo, much appreciated.
The delay will be at least 2 business days over what the transfer would have otherwise taken. But waiting times for SEPA transfers can vary. Even if they normally post for you next business day, this doesn't mean it will always be that way. Just recently we had some users who normally had next day service, but for some reason their SEPA deposits took 4 business days. We state that SEPA takes 1-4 business days for a reason, because they can take up to 4 business days and it doesn't necessarily mean anything is wrong. With the temporary extra 2 business day delay, SEPA could temporarily take 3 - 6 business days. Tomorrow would be the earliest you can expect the transfer, but it could take longer.
February 24, 2014, 05:36:00 PM
So if I have experienced a delay of 2 business days already I should expect to receive the deposit tomorrow? Or will I have to wait a further 2 business days? Thanks for your help Dargo, much appreciated.
February 24, 2014, 05:15:49 PM
What about the Bitcoin deposits?
Bitcoin deposits should be resolved shortly. We did a fairly routine update to the bitcoin code but apparently this time it caused a few deposit issues. There are also a few litecoin deposit issues and those should be resolved shortly as well.
February 24, 2014, 04:48:05 PM
Update on the Fidor transfer issue: Fidor is in the process of updating their API, and this will result in a delay of 2 business days for all transfers. We expect the API to be back online tomorrow, but there's a chance that it could take longer. Again, this a delay only, it does not impact the security of your money in any way. Deposits sent to our account will arrive as usual, but it will take longer for the deposit to be credited to your Kraken account. Withdrawal requests will take longer to be sent to Fidor for processing. We're sorry for the interruption in funding - this issue was caused by some work being done on the banking back end and some unanticipated complications arose that now require the update to the API.
February 24, 2014, 04:21:51 PM
What about the Bitcoin deposits?
February 24, 2014, 02:58:01 PM
Thanks for the update Dargo!
February 24, 2014, 02:29:56 PM
Hi Dargo, any idea whats up with SEPA deposits? I've no problem waiting when informed but at the moment I'm just checking the site every half hour it is pretty frustrating. I've deposited several times without any problems.
Sorry nagleatorcoin, I meant to reply to your first post earlier. The issue that's delaying Fidor-Fidor transactions is also delaying other bank transactions. The issue is on Fidor's side, which makes it harder estimate when it will be resolved. There's no impact beyond the delay (which of course is bad, but there's nothing beyond this). I'll keep making updates here, but I don't have further information at the present time.
Is this delay also affecting withdrawals? Some of the Dutch folks (including me) have had a withdrawal stuck on Pending for a day or so, where normally the status changes to Sent very quickly.
Yes, withdrawals are affected as well.
Ok, thanks for the heads up.
I guess it shows that we're spoiled with next-day or same-day withdrawals when we come running at the forums whenever there's a 1 day delay
February 24, 2014, 02:27:05 PM
Hi Dargo, any idea whats up with SEPA deposits? I've no problem waiting when informed but at the moment I'm just checking the site every half hour it is pretty frustrating. I've deposited several times without any problems.
Sorry nagleatorcoin, I meant to reply to your first post earlier. The issue that's delaying Fidor-Fidor transactions is also delaying other bank transactions. The issue is on Fidor's side, which makes it harder estimate when it will be resolved. There's no impact beyond the delay (which of course is bad, but there's nothing beyond this). I'll keep making updates here, but I don't have further information at the present time.
Is this delay also affecting withdrawals? Some of the Dutch folks (including me) have had a withdrawal stuck on Pending for a day or so, where normally the status changes to Sent very quickly.
Yes, withdrawals are affected as well.
February 24, 2014, 02:24:55 PM
Hi Dargo, any idea whats up with SEPA deposits? I've no problem waiting when informed but at the moment I'm just checking the site every half hour it is pretty frustrating. I've deposited several times without any problems.
Sorry nagleatorcoin, I meant to reply to your first post earlier. The issue that's delaying Fidor-Fidor transactions is also delaying other bank transactions. The issue is on Fidor's side, which makes it harder estimate when it will be resolved. There's no impact beyond the delay (which of course is bad, but there's nothing beyond this). I'll keep making updates here, but I don't have further information at the present time.
Is this delay also affecting withdrawals? Some of the Dutch folks (including me) have had a withdrawal stuck on Pending for a day or so, where normally the status changes to Sent very quickly.
February 24, 2014, 02:23:30 PM
The issue is on Fidor's side, which makes it harder estimate when it will be resolved.
hmm okay.. all other fidor transfers I made during the weekend and today went through. February 24, 2014, 02:19:57 PM
Hi Dargo, any idea whats up with SEPA deposits? I've no problem waiting when informed but at the moment I'm just checking the site every half hour it is pretty frustrating. I've deposited several times without any problems.
Sorry nagleatorcoin, I meant to reply to your first post earlier. The issue that's delaying Fidor-Fidor transactions is also delaying other bank transactions. The issue is on Fidor's side, which makes it harder estimate when it will be resolved. There's no impact beyond the delay (which of course is bad, but there's nothing beyond this). I'll keep making updates here, but I don't have further information at the present time.
February 24, 2014, 12:08:44 PM
Kraken was pretty slow for me too a couple of minutes ago.
But I find it more worrying that my BTC deposit still has not shown up, after 50 confirmations.
For me it is kind of "ok" to have troubles with bank transfers, as it might be the banks fault.
Such a delay with a BTC deposit on the other hand is unacceptable.
But I find it more worrying that my BTC deposit still has not shown up, after 50 confirmations.
For me it is kind of "ok" to have troubles with bank transfers, as it might be the banks fault.
Such a delay with a BTC deposit on the other hand is unacceptable.
February 24, 2014, 11:54:25 AM
Hi Dargo, any idea whats up with SEPA deposits? I've no problem waiting when informed but at the moment I'm just checking the site every half hour it is pretty frustrating. I've deposited several times without any problems.
February 24, 2014, 11:51:29 AM
The Kraken website is extremely slow for me. Is it my terrible French internet connection or are others also affected?
It's your connection. Works fine here.Connection is fine from here as well. But if others are experiencing a slow connection, let us know.
It seems to work fine again.
February 24, 2014, 11:44:33 AM
The Kraken website is extremely slow for me. Is it my terrible French internet connection or are others also affected?
It's your connection. Works fine here.Connection is fine from here as well. But if others are experiencing a slow connection, let us know.
February 24, 2014, 11:42:31 AM
We're aware of the issue with bitcoin deposits and looking into it. But please make a ticket for your individual issue if you haven't already.
February 24, 2014, 11:39:47 AM
Fidor to Fidor transactions should be sorted out later today. But keep in mind that this is just an estimate, so it could take longer. I'll post an update in a few hours.
thanks @rannasha: I also have a very bad connection from germany right now.
edit: "very bad" means it takes ~ 1 minute to load the site.
edit2:
now I get
Quote
The Kraken website is currently unavailable.
Please try again later.
Connection timed out
The initial connection between CloudFlare's network and the origin web server timed out. As a result, the web page can not be displayed.
Ray ID: ...
Your IP address: ...
Error reference number: 522
CloudFlare Location: Amsterdam
edit3: now some seconds later it's fully avaible Please try again later.
Connection timed out
The initial connection between CloudFlare's network and the origin web server timed out. As a result, the web page can not be displayed.
Ray ID: ...
Your IP address: ...
Error reference number: 522
CloudFlare Location: Amsterdam
so it's everything possible February 24, 2014, 11:33:47 AM
Fidor to Fidor transactions should be sorted out later today. But keep in mind that this is just an estimate, so it could take longer. I'll post an update in a few hours.
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