Just want to mention I withdrew 0.1005 Btc today and the withdraw went through in about 30 minutes. After using this site for the past few months I have yet to encounter a problem.
Peace.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 293. (Read 628818 times)
February 08, 2014, 08:24:22 AM
February 08, 2014, 07:03:34 AM
The website is great, as long as you don't need support. The support is a complete disaster. More then a month ago I withdrew €270 using wire transfer. After 2 weeks I created a ticket that I still didn't get the money (order says 'sent'). No response... 2 weeks later I send them an email, finally got a response, 'The status, "Sent", means that the funds have been sent from our bank. Have you checked your account to see if they have arrived?'. Would I be mailing several times if I got the money?!? Fine, I replied saying that I didn't get the money, and asked them to check what went wrong (what I also asked in my initial ticket...), couple of days passed by, no response.... I tried another withdraw of €5, but this time I used 'SEPA' (using the same information as 'Wire Transfer', the next day I got my money, also withdrew the other €450 and got that as well. Send another email, no response... couple days later send another email, yet again, still no response!!!!
It has been well over a month and I am still waiting for my €270 or any information from Kraken!
It has been well over a month and I am still waiting for my €270 or any information from Kraken!
February 08, 2014, 06:16:14 AM
I like the new grouping too, I'd prefer for it to drop open to the right left though as I get this on a small screen (Fedora, Google Chrome):
February 07, 2014, 10:52:18 PM
Damn, that new dropdown in the top right corner is so much better. Love the grouping per currency. I always had trouble finding the right currency pair.
February 07, 2014, 10:45:38 PM
I see you did a website update on the top right menu, nice!
Also congrats on the volume increase on almost all coins!! I'm sure this has something to do with the btc-e/russian thing and mtgox dying..
As we have a saying(translated): "One Man’s Death Is Another Man’s Bread".
Also congrats on the volume increase on almost all coins!! I'm sure this has something to do with the btc-e/russian thing and mtgox dying..
As we have a saying(translated): "One Man’s Death Is Another Man’s Bread".
February 07, 2014, 08:09:31 PM
Are you sure you have the right order number? That order is a buy at market order (not sell), which completed all but 0.00001 of the lots you wanted, hence the close with an insignificant volume remaining message.
Indeed, I talked about order OOF3TC-VMHCX-JMDYSY. Closure without warning is really annoying. Would it be possible to take fees from the non-zero currency by default?[edited] Oh, I see that the amount executed pretends to be complete. A bug happened !? My balance did not change and I could sell again later.
February 07, 2014, 07:47:17 PM
Update on the duplicate deposit address issue:
Deposits should be credited now, but please let us know through support if there are any remaining issues. Thanks again for your patience everyone.
Deposits should be credited now, but please let us know through support if there are any remaining issues. Thanks again for your patience everyone.
February 07, 2014, 07:43:11 PM
Dear Dargo,
I'm really angry because of your way of accounting fees.
My sell order OKKJZB-KOO2K-ALDZLT has been marked "Closed", in green, which satisfied me at that time... But, actually, when I wanted to buy later (when price went down
) I discovered that 99% of my XBT were still here, not sold by the previous order. The reason: for "Insignificant volume remaining" the previous order had been cancelled. It's seems to be due to the fees, that your system could not take from my balance in euro (equal to zero before the transaction, but would have been positive after!!!!).
PLEASE, could you either mark such orders as "Cancelled" OR simply take the fee after the transaction is done, in the currency having a non-zero balance by default?
Such a behavior is so idiot! AAAAAAAAAAAAAAAAAAAAAAAAAAH!!!!!!!!!!!!!!!!
I'm really angry because of your way of accounting fees.
My sell order OKKJZB-KOO2K-ALDZLT has been marked "Closed", in green, which satisfied me at that time... But, actually, when I wanted to buy later (when price went down
) I discovered that 99% of my XBT were still here, not sold by the previous order. The reason: for "Insignificant volume remaining" the previous order had been cancelled. It's seems to be due to the fees, that your system could not take from my balance in euro (equal to zero before the transaction, but would have been positive after!!!!).PLEASE, could you either mark such orders as "Cancelled" OR simply take the fee after the transaction is done, in the currency having a non-zero balance by default?
Such a behavior is so idiot! AAAAAAAAAAAAAAAAAAAAAAAAAAH!!!!!!!!!!!!!!!!
Are you sure you have the right order number? That order is a buy at market order (not sell), which completed all but 0.00001 of the lots you wanted, hence the close with an insignificant volume remaining message.
February 07, 2014, 12:23:40 PM
Dear Dargo,
I'm really angry because of your way of accounting fees.
My sell order OKKJZB-KOO2K-ALDZLT has been marked "Closed", in green, which satisfied me at that time... But, actually, when I wanted to buy later (when price went down ) I discovered that 99% of my XBT were still here, not sold by the previous order. The reason: for "Insignificant volume remaining" the previous order had been cancelled. It's seems to be due to the fees, that your system could not take from my balance in euro (equal to zero before the transaction, but would have been positive after!!!!).
PLEASE, could you either mark such orders as "Cancelled" OR simply take the fee after the transaction is done, in the currency having a non-zero balance by default?
Such a behavior is so idiot! AAAAAAAAAAAAAAAAAAAAAAAAAAH!!!!!!!!!!!!!!!!
I'm really angry because of your way of accounting fees.
My sell order OKKJZB-KOO2K-ALDZLT has been marked "Closed", in green, which satisfied me at that time... But, actually, when I wanted to buy later (when price went down
) I discovered that 99% of my XBT were still here, not sold by the previous order. The reason: for "Insignificant volume remaining" the previous order had been cancelled. It's seems to be due to the fees, that your system could not take from my balance in euro (equal to zero before the transaction, but would have been positive after!!!!).PLEASE, could you either mark such orders as "Cancelled" OR simply take the fee after the transaction is done, in the currency having a non-zero balance by default?
Such a behavior is so idiot! AAAAAAAAAAAAAAAAAAAAAAAAAAH!!!!!!!!!!!!!!!!
February 05, 2014, 11:52:48 PM
Another day goes by having submitted all of the info requested in a timely manner and still no deposit.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.
One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.
Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue.
Still nothing...
February 05, 2014, 06:54:28 PM
Thank you Dargo, this and the reaction on my support case really helps. So everything will be fine in the end. I look forward in exchanging some BTC's / Euro's 
February 05, 2014, 06:30:00 PM
Update on the duplicate deposit address issue:
We've signed a message using the duplicated address to confirm that we control it. Anyone can verify the message using a wallet client with message verification. Just paste the info below into the appropriate fields.
Address: 12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z
Message: kraken.com - Digital Asset Trading Platform
Signature: IKoelNsVd2jmYCbDdAnykEF90qjLdyREAu0/vI3I2XxpMTXFTfg7YgtJsg9ycd/8g3QCrScBMTJe5NZw9zdqnPs=
Note - if you use Bitcoin-Qt from the command line, put quotes "..." around the message.
You can also verify the message online by going here:
http://brainwallet.org/#verify
We hope this helps to alleviate the anxiety over this issue - thanks again to Loozik for the suggestion.
We're still on track to credit deposits to users by Friday, Feb 7th at 5 pm PDT.
We've signed a message using the duplicated address to confirm that we control it. Anyone can verify the message using a wallet client with message verification. Just paste the info below into the appropriate fields.
Address: 12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z
Message: kraken.com - Digital Asset Trading Platform
Signature: IKoelNsVd2jmYCbDdAnykEF90qjLdyREAu0/vI3I2XxpMTXFTfg7YgtJsg9ycd/8g3QCrScBMTJe5NZw9zdqnPs=
Note - if you use Bitcoin-Qt from the command line, put quotes "..." around the message.
You can also verify the message online by going here:
http://brainwallet.org/#verify
We hope this helps to alleviate the anxiety over this issue - thanks again to Loozik for the suggestion.
We're still on track to credit deposits to users by Friday, Feb 7th at 5 pm PDT.
February 05, 2014, 05:49:29 PM
Any idea how long KRW withdrawls take?
KRW withdrawals should typically take 1 business day.
February 05, 2014, 07:22:32 AM
Any idea how long KRW withdrawls take?
February 05, 2014, 04:36:34 AM
Another day goes by having submitted all of the info requested in a timely manner and still no deposit.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.
One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.
Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue.
February 05, 2014, 12:17:47 AM
2. The address is still up.
Can someone post this address?
Still not appeared on my funds. The address is about to expire in 21 hours on my account.
This really is a big shame. I created my account last saturday and except the forum posts on the subject it just seems my 0.25 bitcoin is vanished. The address still shows up. It seems like Kraken tries to hide their errors/mistakes. What else will go wrong if we continue to use Kraken? To me it seems like this picture of the dictator saying everything is OK.
@Dargo: Please take a look at request #18835. I'm actually tired of looking at the Kraken support page, this forum and the Kraken Twitter page every hour or so to see if and so, when my 0.25 bitcoin will be recovered.
This.
Another day goes by having submitted all of the info requested in a timely manner and still no deposit.
Kraken blames my bank - of which 3 different call centre people and one person physically in front of me in the bank have assured me that the transfer has passed through the intermediatary and into Kraken's bank.
I'm not buying Kraken's response - I transfer bigger sums from my bank that I send all around the world all the time and it is always fine.
Pissed off is an understatement at the moment.
February 04, 2014, 08:21:50 PM
Update on the duplicate deposit address issue:
1) We're making great progress matching deposits to accounts and will credit user accounts no later than Friday, February 7th at 5 pm PDT.
2) We will sign a message using the duplicated address (12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z) to confirm that we control it. This will happen no later than Wednesday, February 5th at 5 pm PDT. As I said before, doing this isn't straightforward with our wallet system, so it's taking some time to prepare.
Thanks again for your patience everyone.
1) We're making great progress matching deposits to accounts and will credit user accounts no later than Friday, February 7th at 5 pm PDT.
2) We will sign a message using the duplicated address (12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z) to confirm that we control it. This will happen no later than Wednesday, February 5th at 5 pm PDT. As I said before, doing this isn't straightforward with our wallet system, so it's taking some time to prepare.
Thanks again for your patience everyone.
February 04, 2014, 06:21:03 PM
It seems like Kraken tries to hide their errors/mistakes. What else will go wrong if we continue to use Kraken? To me it seems like this picture of the dictator saying everything is OK.
stop talking bullshit >.< Dargo arleady said everything about this bug and that it will take 1-2weeks to fund your bitcoins.
February 04, 2014, 03:20:23 PM
The address where i've sent my 0.25 bitcoin to saturday night: 12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z
So this problem https://blockchain.info/address/12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z?sort=1 started 4 days ago. And one unlucky trader deposited 196 BTC.
These are the facts so far.
Dargo, can you sign a message using this address to confirm you have the privkey to / control it so that people's nerves can be soothed?
This please. Just to proof that you haven't been hacked and are trying to disguise it.
Agreed - thanks for the suggestion Loozik. We will do this, but I don't have an ETA yet. Our wallet setup is complicated so it's not going to be straightforward to do.
February 04, 2014, 02:05:38 PM
The address where i've sent my 0.25 bitcoin to saturday night: 12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z
So this problem https://blockchain.info/address/12XaFVJQ4xZ17dRHaFaMGKTmDAk8FnXL3z?sort=1 started 4 days ago. And one unlucky trader deposited 196 BTC.
These are the facts so far.
Dargo, can you sign a message using this address to confirm you have the privkey to / control it so that people's nerves can be soothed?
This please. Just to proof that you haven't been hacked and are trying to disguise it.
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