Hi Everyone - here's the situation with digital currency funding. The problem was caused by us - we were running some tests on the site, and in doing so we accidentally tripped over some of our own safety wires. We have various safety measures in place that disable digital currency funding as a protective measure against attack and sometimes we accidentally trigger them ourselves (this has happened before).
The site is secure and all funds are safe. Digital currency funding has been re-enabled, but we're still working to resolve transactions that are stuck in "confirming" status, or that haven't showed up at all. We don't have an estimate at the present time for how long this will take, but it will be done as soon as possible.
People have complained before that it takes too long to get updates on social media in situations like this and this is another example. We are developing a system that will be more responsive but it (obviously) hasn't been implemented yet.
We apologize for any anxiety or inconvenience this situation may have caused.
@Dargo:Thank you for detailed explanation - mistakes can happen, no problem with that -
and you responded fast after you learned about digital currency funding issue.
If you want to have a look at today's created tickets regarding this issue,
you sure gonna catch up faster on resolving it.
Shouldn't be that much?
And a BIG Thank You for working on establishing a better customer support
highly appreciated
