[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 295.

mctinus

newbie

Activity: 1

Merit: 0

Quote from: toruk on February 02, 2014, 07:16:40 AM

Something is seriously broken with BTC deposits on Kraken. Yesterday I was given BTC deposit address, which is not unique as I realized later after sending BTC to this address and wondering why it is not showing up in my kraken account - in blockchain, there are 183 transactions depositing to this address and current balance of this address is over 600 BTC. This is some serious bug as I don't understand how would kraken understand which deposit was mine (thanks god only little over 0.5BTC), because deposit addresses must be always unique (or reused in some safe way). This wrong deposit address is still showed in my account under deposit BTC address with status "expires in 5 days". I've create support tiket for this issue under my public account id "AA70 N84G UGR4 I6QA".

Is anybody competent able to comment how will kraken solve this issue?

It is seriously broken. I've created a support ticket for this issue too (filled in my username "mctinus" in the public account id field instead of my "AA24 N84G BWTX E7OY"). What really worries me is the fact that the faulty Bitcoin funding/deposit address is still showing! Probably for other users too. So people unaware of this problem will deposit money to a faulty address. It's 48 hours after submitting my support ticket. I'd expect some reaction by now or at least blocking of the faulty address. But I've had no reaction from Kraken!

KrakenTrader

member

Activity: 102

Merit: 10

Quote from: KrakenTrader on February 03, 2014, 06:05:18 AM

Quote from: KrakenTrader on February 02, 2014, 07:23:25 PM

Do we know, if withdrawals in EURO are working ?

Well I have requested a EUR withdrawal this morning - all went fine, it says: 'sent'
Usually money arrives in a matter of hours.
Will update later

Cheers
Derek

Update: I received the EUR withdrawal 1h ago - so withdrawals for EUR are working just fine.

KrakenTrader

member

Activity: 102

Merit: 10

Quote from: KrakenTrader on February 02, 2014, 07:23:25 PM

Do we know, if withdrawals in EURO are working ?

Well I have requested a EUR withdrawal this morning - all went fine, it says: 'sent'
Usually money arrives in a matter of hours.
Will update later

Cheers
Derek

KrakenTrader

member

Activity: 102

Merit: 10

Do we know, if withdrawals in EURO are working ?

ledmaniak

sr. member

Activity: 266

Merit: 250

Quote from: tagliola on February 02, 2014, 02:10:23 PM

The balance overview always show rates of 0.0, for as long as I can remember. Is there any chance of this getting fixed?

It was fixed a few months ago and worked for a few days. I think something was wrong so they removed it..

tagliola

newbie

Activity: 9

Merit: 0

The balance overview always show rates of 0.0, for as long as I can remember. Is there any chance of this getting fixed?

toruk

newbie

Activity: 3

Merit: 0

Quote from: Dargo on February 02, 2014, 01:00:52 PM

We'll let you know about all this as soon as we have further information. Bug fixes require diagnosis, solution and testing - and it's generally not easy to estimate how long this process will take. As for the plan to correctly distribute funds to affected accounts, we obviously want to take a bit of time and make sure we design a plan that is as sound and as efficient as possible. We understand that it's good for you to have quick answers, but we hope you understand that it's not good for us to rush through this. We're sorry this issue came up in the first place, but it will get resolved and we appreciate everyone's patience as we work through the resolution carefully.

I work in same field and things like this just happens, so I understand everything you said, but this is rather rare situation even for me, when thinking about possible solutions. Thats why I expressed my doubts and I estimate it will take very long time to resolve, but I believe you resolve it at the end. I appreciate you acknowledge the issue and are working on it and hope it will not happen with my future deposits I'm going to make in next days again.

Anyway, lesson learned even on this side - to always check the address you are sending BTC to in blockchain.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: toruk on February 02, 2014, 07:39:24 AM

Quote from: OleOle on February 02, 2014, 07:26:55 AM

I'd be happy with a straightforward, "It's fixed."

Me too. I assume bug caused same deposit address for many accounts. But can't imagine, how 183 anonymous transactions worth 689 BTC will be correctly distributed to affected accounts, and how long does it take.

We'll let you know about all this as soon as we have further information. Bug fixes require diagnosis, solution and testing - and it's generally not easy to estimate how long this process will take. As for the plan to correctly distribute funds to affected accounts, we obviously want to take a bit of time and make sure we design a plan that is as sound and as efficient as possible. We understand that it's good for you to have quick answers, but we hope you understand that it's not good for us to rush through this. We're sorry this issue came up in the first place, but it will get resolved and we appreciate everyone's patience as we work through the resolution carefully.

toruk

newbie

Activity: 3

Merit: 0

Quote from: OleOle on February 02, 2014, 07:26:55 AM

I'd be happy with a straightforward, "It's fixed."

Me too. I assume bug caused same deposit address for many accounts. But can't imagine, how 183 anonymous transactions worth 689 BTC will be correctly distributed to affected accounts, and how long does it take.

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

There's a good chance that this...

Quote from: btcx on February 02, 2014, 04:48:21 AM

[Maintenance] 02/Feb/2014 - 01:48 PST
Bitcoin funding gateway is offline and will return within 12 hours, no later than 12:00 PST, 02/Feb/2014. Deposits and withdrawal requests made in the meantime will be queued and processed when funding comes back online. All funds are safe. Apologies for the delay and thank you for your patience.

...is helping to fix this...

Quote from: toruk on February 02, 2014, 07:16:40 AM

Something is seriously broken with BTC deposits on Kraken. Yesterday I was given BTC deposit address, which is not unique as I realized later after sending BTC to this address and wondering why it is not showing up in my kraken account - in blockchain, there are 183 transactions depositing to this address and current balance of this address is over 600 BTC. This is some serious bug as I don't understand how would kraken understand which deposit was mine (thanks god only little over 0.5BTC), because deposit addresses must be always unique (or reused in some safe way). This wrong deposit address is still showed in my account under deposit BTC address with status "expires in 5 days". I've create support tiket for this issue under my public account id "AA70 N84G UGR4 I6QA".

Is anybody competent able to comment how will kraken solve this issue?

It's an open question as to whether there is anyone competent to comment on how the issue will be solved, but perhaps what you really wanted to hear was some informed dialogue on the matter from official Kraken sources and it's possible that that may occur in due course.

I'd be happy with a straightforward, "It's fixed."

toruk

newbie

Activity: 3

Merit: 0

Something is seriously broken with BTC deposits on Kraken. Yesterday I was given BTC deposit address, which is not unique as I realized later after sending BTC to this address and wondering why it is not showing up in my kraken account - in blockchain, there are 183 transactions depositing to this address and current balance of this address is over 600 BTC. This is some serious bug as I don't understand how would kraken understand which deposit was mine (thanks god only little over 0.5BTC), because deposit addresses must be always unique (or reused in some safe way). This wrong deposit address is still showed in my account under deposit BTC address with status "expires in 5 days". I've create support tiket for this issue under my public account id "AA70 N84G UGR4 I6QA".

Is anybody competent able to comment how will kraken solve this issue?

shockload

newbie

Activity: 26

Merit: 0

Still waiting for a confirmation of why my funds aren't received after my bank confirmed that they have gone through the intermediary. One message from support which I replied to and nothing since my reply on 27th and numerous other tickets...

A/C

AA35 N84G STE2 IKHQ

raskul

sr. member

Activity: 434

Merit: 250

thank you

KrakenTrader

member

Activity: 102

Merit: 10

Quote from: btcx on February 02, 2014, 04:48:21 AM

[Maintenance] 02/Feb/2014 - 01:48 PST
Bitcoin funding gateway is offline and will return within 12 hours, no later than 12:00 PST, 02/Feb/2014. Deposits and withdrawal requests made in the meantime will be queued and processed when funding comes back online. All funds are safe. Apologies for the delay and thank you for your patience.

@btcx:
Thank you for communicating this to your users. Highly appreciated.

Best
Derek

btcx

vip

Activity: 302

Merit: 253

[Maintenance] 02/Feb/2014 - 01:48 PST
Bitcoin funding gateway is offline and will return within 12 hours, no later than 12:00 PST, 02/Feb/2014. Deposits and withdrawal requests made in the meantime will be queued and processed when funding comes back online. All funds are safe. Apologies for the delay and thank you for your patience.

Thibaut

newbie

Activity: 26

Merit: 0

Indeed, no mail arrived.
The back of my identity card has been just uploaded.
Many thanks for your quick reply here, and by mail on the 16th although it did not survive to the network

It's the opportunity to repeat here what I said when opening the support ticket : You are the best trading platform by far. Advanced trading options, high limits, good volumes, nice interface, good API, low fees...

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Thibaut on January 31, 2014, 08:09:23 PM

Hi

I'm waiting for Tier 3 verification since the 19th of January. Is it normal at the moment? bitcoin-central and bitstamp validated my proofs within 1 day.
I'm in Austria so proof of residence is in German. Is it a problem for you?
If it helps, my account number: AA12 N84G 23S6 3RKI

Best!

I'm told we contacted you through support on 1/16 via the email address associated with your account. I'm not sure why you didn't get that, but it may be in your spam folder. We also replied to the ticket you created for this issue about 30 minutes ago. We need to see expiration dates on IDs, and some IDs have this on the back of the card, so we need a scan of the back of the card in that case. That's what slowed the process down and it may be that Bitstamp doesn't require it so your scans weren't an issue with them.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on January 11, 2014, 01:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

We think we have a diagnosis of 1) and 2) above. But it's an issue inherent in one of the languages we use, and It'll likely take a while to find out exactly what's wrong so when it'll be fixed isn't known.

This is likely also the culprit in some cases when other services are temporarily "unavailable" for some users.

Thibaut

newbie

Activity: 26

Merit: 0

Hi

I'm waiting for Tier 3 verification since the 19th of January. Is it normal at the moment? bitcoin-central and bitstamp validated my proofs within 1 day.
I'm in Austria so proof of residence is in German. Is it a problem for you?
If it helps, my account number: AA12 N84G 23S6 3RKI

Best!

mgburks77

sr. member

Activity: 364

Merit: 250

Kraken should consider doing something similar to the market maker fee system currently being offered by BTCChina

I think it would do wonders for volume, which could lead to being able to actually use the advanced trading features that are currently restricted for many currency pairs because of low volume.

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