The site is now completely down 
Doesn't Kraken have any emergency crew on call or at least some PR person that lives outside of the Pacific timezone for these type of things?
It's an interesting detail indeed that they are based on completely different timezone than where most customers are located and seem not to have anyone available in other timezones...Doesn't Kraken have any emergency crew on call or at least some PR person that lives outside of the Pacific timezone for these type of things?
No response to this from Dargo?... It is certainly frustrating. Being that I am in the Middle East and exactly 12 hours different...
Yep it's awkward that the majority of our team is out of sync with the majority of our customers because of the different time zones. We've hired three people for customer support who are based in Europe. But the two who work full time are currently in California training at the office, and the third just works part-time.
As far as customer support goes, the first priority is to eliminate the slow response times. Once we get that issue resolved, we can start thinking about how to deal with the time zone issue. Delays in support caused by the time zone difference are relatively minor compared to the net delays customers are experiencing.
As far as PR goes, I mentioned above that we're looking at what we can do to get information out to users more quickly if there's some issue with deposits, withdrawals, the site goes down, etc. Keep in mind that we have limited resources, so it's going to be a matter of doing the best we can with what we've got. But I'm sure it can be improved quite a bit.
Sounds great! Good to hear that you guys are taking customer concerns serious. Lot of exchanges can learn from that.
For your information:
There are currently two parties in The Netherlands close to a banking license to trade XBT<->EUR. One focuses on the dutch market, the other on west-european market. The last one is already relatively big with a big customer base. As far as I can see, they can become some serious competition to kraken, especially when they get through the legal papers..
