Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 38. (Read 629033 times)

Hi torrentco. We're glad to hear that! Let us know if anything comes up!


Hi haloxon. I can see that your ticket has been solved. If you need anything else just let us know.


Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using this form. Thank you for your patience.


Hi MohAli59. If you've escalated your ticket, someone will be with you as soon as possible. Thank you for your patience.


Hi win07. I'm glad to hear it. Please reach out if you need anything else!


Hi not.you. Please be sure to report any instances like this to https://support.kraken.com. Thank you for posting about this.


Hi mescalito. Margin trading is currently disabled. Our developers are working towards getting it back up and running ASAP. For updates please follow https://status.kraken.com/incidents/nswthr1lyx72.


Hi Flexfled. This is not a Kraken-wide issue. As previously stated, I'd suggest escalating your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.


Hi NHammer. Please open a ticket here and escalate that ticket using this form. One of our agents will look into this for you as soon as possible. Thanks for your patience.


Hi jayjpass. I'd suggest escalating your ticket using this Google form. Thank you for your patience.


Hi MrN1ce9uy. I'm so sorry to hear that. Could you please report this incident on https://support.kraken.com? Thank you for posting about this here.


Hi enhu. I'm sorry to hear about the delay. Could you please escalate you ticket using this form? Thanks for your patience.


Hi cc-trader. Sometimes the invalid amount error can be cause by adding a number such as ".01" or "0,01" rather than "0.01". Please make sure this is not the issue. Also be sure to check if you have any open orders tying up your BCH balance. If this does not resolve your issue, please open a ticket here and escalate that ticket using this form. Thank you for reaching out.

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :


Invalid amount

Address                            xxxxxxxxxxxxxx • xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount                              ฿0.01000
Fee                                      ฿0.00100


is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?

They have surely a huge amount of support tickets to deal with, and once the site came back online I am sure a lot of members jumped immediately to send a ticket.
Add to this the fact that some people send multiple tickets for the same problem which doesn't help anyone and make the waiting time worst.

I had the same problem a while back, but after some hours it was showing on the account.

Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.

hi kraken team , I applied  tier 4 verification almost  A month, can you tell  me  the progress for now , thank you . ticket :1252943

I've had 5 failed USD withdrawals from Kraken since 12/30, 0 successful USD withdrawals. I was told by support that there is a technical issue verifying account info through their funding partner. Doesn't really help much, since I'd really like my USD. I have another withdrawal in queue. It's not just you.

Update--another wire attempt, this time out to a different US bank account and smaller in size, has now FAILED. Again, I have no knowledge as to why it has failed or what I can do about it.  And no human email contact with Kraken support, nor support ticket requests, has been responded to.  Please, Kraken, let us know what is up... 

Requesting a withdrawal needed many tries, but I managed to do that in the end 
What didn't work for me today though, was margin trading.

Ive been seeing timeout errors again off and on all day 

Status page shows api responses getting laggy again...

Support answer my question really fast now.

This sounds to me like nothing more than an excuse. I have given EVA (support) all the information as requested. She replied only that an Account Access specialists would look into the matter, nothing about any merged tickets and no replies whatsoever since then. Instead of excuses and more useless forms, why not just have someone get off his lazy behind and solve the matter?!?!

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Update... Another  wire USD withdrawal attempt just converted from Pending to Failure. I even added a new bank account, to see if that will work, with first effort a couple of days ago (still listed as pending). Has ANYONE had a successful USD wire out of KRAKEN in the last several days?  I am trying to determine if this is a system issue at Kraken, or an issue with my account.  Expedited support requests all filed already, but no answers yet. 

It's changed to 'Service is currently disabled. Please try again later' now. I'll put in a support request if it's still the same tomorrow but I'll give it a few more tries first.


I think people panic too easily, but I guess there is always the chance of that one time when something catastrophic does happen (gox etc). I was hoping issues would be resolved with the upgrade but if problems persist people should just take their custom elsewhere. Exchanges are always convenient but I'll probably just start trying to sell my coins for cash or direct bank transfer soon because I've never used one that is free from issues and the fees are never nice  .

I am still looking at FAILED and PENDING wires.  Nothing has come through to my bank. I am tier 4, not over my limit.  Fears start dancing around that can become self-fulfilling regarding liquidity of Kraken, which we have no insight into.  Liquidity fears can turn into liquidity realities if they get out of hand.  
I've already expedited my original support request from 9 days ago by submitting the form so often quoted on this site.  

 Kraken, can you all  help assuage our concerns about liquidity, and tell us if there are delays in wiring out USD?   Thank you!

kraken s in a very good condition right now.
thanks for the update.nice one kraken team.

Hi dsandber. We're sorry for the delay. We'd suggest opening a ticket here and escalate that ticket using this form. Thank you for your patience.


Hi xoninu. I'm sorry to hear about the delay. If this is an ongoing issue and you haven't opened a ticket yet, I'd suggest open one here and escalate that ticket using this form. Thanks for your patience.


Hi Flexfled. I'm sorry to hear that you're having trouble withdrawing USD. We would have to suggest that you open a ticket here and escalate that ticket using this form. Thank you for your patience.


Hi dudee. Depending on the method that you sent, EUR deposit can either take up to 5 or 7 business days. SEPA deposits are typically faster than SWIFT deposits. The full details on deposit times can be found here.

If you're having an issue with a delayed deposit please open a ticket here and escalate that ticket using this form. Thanks!


Hi hilariousetc. I'm sorry to hear about the error message! Please send all of the details to https://support.kraken.com and our agents will look into this. If you've already opened a ticket please escalate it using this form. Thanks for reaching out.

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol