Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 35. (Read 628889 times)

Hi, friend of mine have trouble register new account. He fill the sign up form, receive email with code, redirect to the page to confirm with code key, username and password. But the page show error: the username is not valid, the key is wrong or expired. But it is actually not expired because he received email immediately.
He tried password reset, but do not receive email. He tried to cancel the registration but blank page is showing.
Could someone explain what to follow to register new account?  
Thank you!

Hi AniceInovation. Could you please escalate your ticket using this form? Thank you for your patience.


Hi rollerdyke44. No there shouldn't be any issues with 2FA. If you're having trouble setting it up please open a ticket here and escalate that ticket using this form. Thanks for reaching out!


Hi landho. I'm glad to hear that this has already been resolved. If you need anything else please let us know.


Hi jayjpass. If this is an ongoing issue, please open a ticket here and escalate that ticket using this form. Thank you for your patience.


Hi win07. Depending on the funding method, 5 days could be a normal amount of time for a deposit to be credited to your Kraken account. Please see this support article for more information. If you are noticing a delay longer than specified on the support article, please open a ticket here and escalate that ticket using this form. Thanks for understanding.


Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.

Just refresh the page. Sometimes it happens with me too, refresh always helps.

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

Deposits are now very slow 5 days.

Well I'm sorry you suffered such poor service. The fact is that they have been admirably quick to request and verify detailed account information so it makes no sense that the final process of confirming an ID photo should take days.

Unlocking an active account holding customer funds does not require a large effort and should be an absolute priority. 

30sec * 300.000 = 3.5j ....

Could you imagine you are not ALONE ?
Could you imagine the number of ticket exchange could receive in 1 day ?

Take me 21 days to unblock my account and my money ...

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours

Kraken!

quick question, is enabling 2FA broken or im stupid? I scan the qr code on authenticator but it doesnt work

You don't have to confirm every withdrawal, just new addresses. 

Please check ticket 1388812

Thanks, Anice

Thanks for answer , the problem is solved ...just a delay this time !

Regards

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.


Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.


Hi bias. We're glad to hear that you like it! Thanks for the kind words!


Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using this form. Thank you for your patience.


Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.


Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.


Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using this form. Thanks for your patience.


Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.


Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.


Hi bettomane. Please only open one ticket per issue as opening many will only cause further delays. Please escalate one of your tickets with this form and one of our agents will be with you as soon as possible. Thanks for your patience.


Hi Donadonuts. Without a reference we'll need to manually assign your deposit. Please escalate your ticket using this form and we'll be with you as soon as possible. Thank you for your patience.


Hi megashira1. I'm sorry to hear that your funds are on hold. If you could please escalate your ticket using this form, one of our agents will be with you as soon as possible. Thanks for your patience.

I don't receive the confirmation email that is required for withdrawals so my withdrawals are perpetual stuck 'on hold'.. anyone? 

Hi Kraken

Need help  

hello, I made a transfer but I forgot to put the reference of my account
My request (1380327) 01/16/2018

Best regard

nice, at least support is doing their job)

I just receive their answer :

We monitor incoming deposits for possible duplicate deposits (i.e. you make one deposit, but due to a banking error it gets credited to your account twice). So if you make two deposits of the same amount that come into our system within a 72-hour time window it triggers our safety protocol and the second deposit gets put on hold.

Your deposit will be released after an additional review within 1-2 business days.

To prevent a similar problem in the future, we suggest you always use different deposit amounts. For example, instead of depositing € 1000 twice on two consecutive days, it's better to make two deposits in different amounts, e.g. € 998 and € 1002. This routine is also helpful in the case of missing deposits investigations. The amount is one of the key search parameters in the banking industry and the more 'unusual' it is, the more easily a payment is traced.

Let's see if they respect what they said...

wow, why is that? i did sent on 2017 12 21 and on a next day there were money on Kraken.