[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 37.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Surgeon199 on January 20, 2018, 02:39:17 PM

Hello,

Can I get a response regarding my ticket opened 2 months ago, on 25th november to be more precise.

Ticket number: 909449

Thank you in advance.

Hi Surgeon199. I'm so sorry for the long wait. Could you please escalate your ticket using this form again? Thank you for your patience.

Surgeon199

newbie

Activity: 12

Merit: 0

Hello,

Can I get a response regarding my ticket opened 2 months ago, on 25th november to be more precise.

Ticket number: 909449

Thank you in advance.

Shamane

member

Activity: 96

Merit: 10

the evidence for that ?

the person who made the decision on free expenses until the end of the month is one of those who should be fired or at least change jobs and above all no longer have decision-making power...

Why?

1) Free for a certain period of time:
is totally unfair to your clients.... between this who uses a bot or the one who practices scalping and the day trader or the newcomer who will make only one trade during this time the differences are enormous....

2) For Kraken this is the guarantee of maximum loss....

The solution to offer each customer an amount X over a given period of time (long since the 31/12 has passed and so from an accounting point of view there is no problem stop) is....

Would have allowed each client to benefit from the same X advantage, subject to respecting the set duration.

Maybe a little more complex to implement...
But so much fairer to your customers and much less expensive for the company...

It therefore seems obvious that kraken is very secure as exchangers but does not have the skills of adequate levels in all areas....

Translated with www.DeepL.com/Translator

Shamane

member

Activity: 96

Merit: 10

Yesterday i go at a friend house to help him for start in cypto ...
Make him his account, do all for him.
But when i come back, i forgot my kraken password Cry

Make a mixture with my password and hers ...

I must admit that this morning when i clic on "forgot my password" i was really affraid that take weeks and weeks ....

And in 10mn all is good Wink

So this part (reset password) work well.

For this time, i use krakapi and all work very very well on kraken (for me and fort this time) [just go on the site 1 time / day to see my account solde to make my excel chart].

So thank you kraken for the update of the engine trading ...

Now, we just wait for the update commercial sense towards your customers

dilbsuk

newbie

Activity: 7

Merit: 0

Quote from: Kraken-Septimus on January 19, 2018, 10:55:23 AM

Quote from: dilbsuk on January 19, 2018, 09:17:20 AM

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Hi dilbsuk. I can see that Milo has been following up with you. If you need anything else please reply to the ticket. Thanks for reaching out!

Thanks very much for the swift reponse. I sent the requested ID several hours ago. Hopefully I can be back up and running shortly. Appreciate your help.

FerdinandBardamu

newbie

Activity: 10

Merit: 0

Quote from: Kraken-Septimus on January 19, 2018, 10:55:23 AM

Quote from: FerdinandBardamu on January 19, 2018, 07:06:20 AM

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars Roll Eyes

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five Roll Eyes

Hi FerdinandBardamu. We're seen a few clients talking to us about the error message about needing a higher Tier. This used to happen when our trading engine was under strain, but those issues are resolved at this point. Please clear your cache and this should resolve that issue. As for the 502 that you were receiving, it may have to do with this and it should be resoled now.

Hi, thank you for your answer.
I was able to make a transfer four, and three days ago, without any problem, so I don't think the cache is the issue. There are problems still going out on your side.
Anyway, it worked after two hours of unsuccessful attempts... Next time, I'll try to clear my cache as you suggested, but right after that, the only thing I'll be clearing is my kraken account.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Fogueres on January 18, 2018, 07:04:27 PM

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.

Hi Fogueres. It looks like Jim has just reached out to you. Please provide the answers to his questions and he'll be able to help you from here.

Quote from: FerdinandBardamu on January 19, 2018, 07:06:20 AM

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars Roll Eyes

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five Roll Eyes

Hi FerdinandBardamu. We're seen a few clients talking to us about the error message about needing a higher Tier. This used to happen when our trading engine was under strain, but those issues are resolved at this point. Please clear your cache and this should resolve that issue. As for the 502 that you were receiving, it may have to do with this and it should be resoled now.

Quote from: dilbsuk on January 19, 2018, 09:17:20 AM

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Hi dilbsuk. I can see that Milo has been following up with you. If you need anything else please reply to the ticket. Thanks for reaching out!

Quote from: figaro33 on January 19, 2018, 10:32:52 AM

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks

Hi figaro33. I'm sorry to hear about the delay. Could you please escalate your ticket using this form? Thank you for your patience.

figaro33

newbie

Activity: 6

Merit: 0

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks

dilbsuk

newbie

Activity: 7

Merit: 0

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

FerdinandBardamu

newbie

Activity: 10

Merit: 0

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars Roll Eyes

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five Roll Eyes

Fogueres

newbie

Activity: 1

Merit: 0

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.

dilbsuk

newbie

Activity: 7

Merit: 0

Thank you Kraken-Septimus! I have replied to Milo with all the info I can provide. I hope this is enough. Sincerely appreciate the very quick response.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: dilbsuk on January 18, 2018, 12:02:40 PM

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange. Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!

Hi dilbsuk. Milo has sent you a message and is awaiting your reply. Please answer the questions they've asked in order to recover your Kraken account.

Quote from: FerdinandBardamu on January 18, 2018, 12:13:06 PM

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

Hi FerdinandBardamu. There is a backlog right now so people will be seeing a delay in their funds being accessible on their "Trade" tab. Our developers are aware of the situation and are working on the backlog as we speak.

Quote from: LouisVuitton on January 18, 2018, 12:29:22 PM

Deposits are disabled?

Hi LouisVuitton. No, deposits aren't disabled. Please let us know if you're having an issue by opening a ticket here and escalating that ticket using this form. Thanks for your patience.

Quote from: willi9974 on January 18, 2018, 01:39:38 PM

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

Hi willi9974. We never announce new coins prior to their release. Please follow our blog and twitter for announcements.

Quote from: Random423 on January 18, 2018, 01:42:23 PM

Upgraded? Seriously?
https://i.imgur.com/x3nqTWT.png

Hi Random423. The connectivity issues should be resolved now. Please see: https://status.kraken.com/incidents/jtpnmgk36ph5. Thanks for your patience.

Random423

newbie

Activity: 7

Merit: 0

Upgraded? Seriously?
https://i.imgur.com/x3nqTWT.png

willi9974

legendary

Activity: 3654

Merit: 3003

Enjoy 500% bonus + 70 FS

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

FerdinandBardamu

newbie

Activity: 10

Merit: 0

Quote from: MrN1ce9uy on January 18, 2018, 12:28:03 PM

Quote from: FerdinandBardamu on January 18, 2018, 12:13:06 PM

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.

Thanks, that was one fast answer!!
That's what I figured but it's been eight hours so far, kind of a bummer... And there is this green "Success" icon taunting me...
Guess I'll have to wait a little more!

LouisVuitton

legendary

Activity: 896

Merit: 1000

Louis Vuitton

Deposits are disabled?

MrN1ce9uy

member

Activity: 155

Merit: 11

Quote from: FerdinandBardamu on January 18, 2018, 12:13:06 PM

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.

FerdinandBardamu

newbie

Activity: 10

Merit: 0

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

dilbsuk

newbie

Activity: 7

Merit: 0

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange. Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 37. (Read 629033 times)