Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 42. (Read 629033 times)

Its a good thing they are back and faster. There are lost opportunities that we could have taken during the days when they are out though but I'd still consider leaving some of my coins on them and trade whenever there's another chance to gain. Ripple is a money maker in this exchange. Hope the withdrawal will resume so complains won't flood.

Yep, it's completely asinine to suggest for new users to just keep trying other email addresses and keep signing up under new account usernames to see if maybe one of the new accounts will allow you to submit ID verification paperwork. Actually many posters here have already tried dozens of new accounts and they get the same response, 'feature disabled'; which likely means it was deliberately 'disabled'. It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something. I still believe for some reason they just do not want to admit that they deliberately turned off the 'Get Verified' 'feature' for the time being, which actually in light of all the core trading engine issues would have been totally understandable, but then just tell us that, why tell us we should just keep trying new account creations when we all know that is not going to change the customer experience. Do they just want a ton of new signups to inflate stats? I don't get it.
Anyway, it's quite simple, the first exchange that verifies my ID (KYC) will get my business, all the others, oh well, will likely just sit as empty accounts while I use whichever account was first in getting my account on board for trading. It's a shame though because I really wanted to try Kraken, especially after a trading engine upgrade, it appears that it could be a great exchange and I still will be patiently waiting to get verified, I refuse to just keep trying new accounts, besides I only have one primary email address, I don't own dozens of email address, but after a few weeks of waiting I will likely just use whichever exchange wins my business because time is of the essence in the crypto world which is turning quickly right now; bad time to plan for a major core trading engine upgrade.
There are many very easy methodologies to employ in IT in order to not have such botched launches, backups, segregated server farms still running the old code which can easily be put back in rotation if the launch of the servers with the new code fails, etc etc etc. Does not bode well as a first impression, HOWEVER, I am hearing great things about the new engine so actually really excited to get on Kraken platform but I'll continue to wait and hope I can get my account verified, but my patience has limits, there exists competition out there, so we'll see what happens.... tick tick tick .....

Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.

I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.

I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.

Thanks!

API trading is giving back bad values for the ticker. Also the expire time on all my orders is coming back as 17 seconds.. even though they do not expire within that time.

Is there a way we can find out how high the volume of traffic they are getting is? I'm wondering how well the engine will cope under the highest traffic volumes like it had before the upgrade.

Just wanted to let You know that it is indeed working without any errors so far except for the weird coin prices @ start but it is somewhat laggy, the delay after website loads. Maybe its because of traffic spike.

The engine is mega fast compared to the old one. Made several orders, it's super fast. Really impressed.

There was an extended period (it had been just over 20 minutes when I made my last post) with no trades on any trade pairs.  I tested both market and limit orders and received errors.  Just like old times.

Seems to be working now though.

I haven't logged in, but it appears up to me. I can read the charts and see trades from a minute ago. Is it down for you?

So is it down on purpose or is it broken again? 

i was able to test the new engine for a brief period.it was really very fast.
congratz for that.hope the site comes back soon enough.
by the way thanks for the zero trading fees promotion.

I was able the place some orders. Worked quite good. The fee is set to 0.00%

And btw. thanks for the 3 days downtime and canceling the orders (no sarkasm). This saved me losing a few thousand dollars.

Guys, everything is on the Kraken's blog https://blog.kraken.com/post/1449/kraken-returns-with-free-trading/
What is operational and what isn't, what about the deposits etc. I guess they still need time to get back the website fully operational. You can consider to wait up to Monday at least.
So far I haven't seen any 5xx error page which is exceptional

ZEC deposit not work too, i see as confirmed on funding page, but not on my trading account ... but I understad this situation after system updates...

but what i do not understad is situation on Poloniex with ETC deposits for today :-( no info, no support reply - sorry for partial offtopic

Hi H_Bozz. We're aware that you're going to look into financial compensation in court. This has been noted.

As previously stated, usually we require additional ID if the deposit does not match your Kraken account. If the name is different, such as John Smith vs. Jon Smythe, or if there is a missing/erroneous reference, we would need additional ID before releasing the funds. You will not be able to trade or withdraw the funds until this has been completed. If you'd like to avoid giving additional ID, please let the agent know that you would just like the funds returned.


Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak.

The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications. Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP.

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Deposits initiated just before, during, or after the recent upgrade to our systems may experience delays of two or more days before being fully credited to your account. We expect digital asset deposits to take considerably less time. We are working to credit all funds in a timely manner and appreciate your patience during this process. For more information, please see: https://blog.kraken.com/post/1449/kraken-returns-with-free-trading/

If your funds have not credited after two days or if this does not address your request, please let us know and we will get back to you as soon as possible.

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If you are experiencing bugs, please get help or report them by submitting a request at https://support.kraken.com.

Please read through our latest blog post for details on how long it will take for certain features to return to normal. Withdrawals will be initiated after 12 hours and margin liquidations will be paused for at least 48 hours.

Please note that everyone should be extremely careful with market orders and double-check limit order prices in an illiquid market.

Thank you all for your patience. Enjoy the free trading until the end of the month!

Yeah, the more I look at this the more I think the order books are still fucked up.

Maybe that request was rate limited.

Their API doesn't seem to be working correctly....

this is what I get back for the Bitcoin canadian dollar ticker

 'XXBTZCAD': {'a': ['13000.00000', '1', '1.000'],
              'b': ['13000.00000', '1', '1.000'],
              'c': ['18289.60000', '0.00632760'],
              'h': ['18999.90000', '18999.90000'],
              'l': ['12000.00000', '12000.00000'],
              'o': '16700.00000',
              'p': ['17858.33936', '17858.42681'],
              't': [229, 230],

notice the bid and ask are 13,000, yet on their website it is a much more reasonable price of around 18,000.

When will deposits be credited at last?

So - zero fee trading for this screwup. I will be a good boy and will not say where they can put it. I hope I will be able to withdraw everything soon.