What the hell are you on about? My problem is my money is not getting deposited. I havent even requested any withdrawal as its not even deposited yet?
If you dont want to deposit it then its very simple. Return the money as soon as possible. I dont have to do anything.
But i do however suggest you take a look at my emailed information and just verify my account.
Like i said, if its not done or my money isnt refunded by next week and I do indeed suffer a financial loss due to kraken illegally witholding my funds I will seek financial compensation in court.
Hi H_Bozz. We're aware that you're going to look into financial compensation in court. This has been noted.
As previously stated, usually we require additional ID if the deposit does not match your Kraken account. If the name is different, such as John Smith vs. Jon Smythe, or if there is a missing/erroneous reference, we would need additional ID before releasing the funds. You will not be able to trade or withdraw the funds until this has been completed. If you'd like to avoid giving additional ID, please let the agent know that you would just like the funds returned.
Kraken support,
Congrats on the upgrade to the trading engine!
NOW, let's talk about IDENTITY VERIFICATION for NEW users.
Yes, I realize the Kraken status update states that ID verification for new users is the lowest priority
right now but could the system at the very least be set to RE-enable the 'Get Verified' FEATURE?!
Then us new users could at least submit our ID paperwork into the system and wait in what will likely be a VERY long
line for a long time; we all realize that there likely have been record signups in the last few months.
But please do not assume we will be satisfied with instructions to 'try' creating a new user with a new email address,
that will NOT work, many posters here have already tried that dozens of times to no avail. It is OBVIOUS that with so
many technical issues lately core to the platform, ID verification of new users has been put on the back burner and that
indeed makes sense, but please just ADMIT that the 'Get Verified' FEATURE has been temporarily TURNED OFF, deliberately,
which is TOTALLY fine and understandable!
It's NOT a 'bug', the feature was turned off and/or disabled, the page itself states, this 'feature' is 'currently unavailable', the site
did not encounter an error, it's just that the feature is OFF.
Please turn it back ON so that new users like me can at least submit the ID paperwork and get the process started.
At this point it's been an entire month since I signed up with my email address and I cannot even set my real name to my account or do anything. Meanwhile the crypto universe turns and major things are happening, if this goes on for much longer I will just realize that I cannot use this exchange and move on. Maybe you guys care, maybe you don't, ok, whatever, but at least enable the feature for us.
Thanks in advance!
Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak.
The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications. Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP.
Deposits initiated just before, during, or after the recent upgrade to our systems may experience delays of two or more days before being fully credited to your account. We expect digital asset deposits to take considerably less time. We are working to credit all funds in a timely manner and appreciate your patience during this process. For more information, please see:
https://blog.kraken.com/post/1449/kraken-returns-with-free-trading/If your funds have not credited after two days or if this does not address your request, please let us know and we will get back to you as soon as possible.
If you are experiencing bugs, please get help or report them by submitting a request at
https://support.kraken.com.
Please read through our
latest blog post for details on how long it will take for certain features to return to normal. Withdrawals will be initiated after 12 hours and margin liquidations will be paused for at least 48 hours.
Please note that everyone should be extremely careful with market orders and double-check limit order prices in an illiquid market.Thank you all for your patience. Enjoy the free trading until the end of the month!
