I'm not able to log onto my Kraken account for some reason
At first, I kept getting invalid login but I tried to reset my password after
Now it just says "Account temporarily disabled" and I'm not able to access my account at all!
I sent a ticket to support (#1363977) but I'm not sure what else to do at this point
Hi davidmmts. Please escalate your ticket using
this form and one of our agents will be with you as soon as possible. Thank you for your patience.
i withdrawed ripple and dogecoin. it was very fast.
kraken is better now
we were afraid they're hacked
All client funds were safe during our upgrade and we were not hacked.
OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!
Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!
Hi apaullo57. I'm glad to hear that the issue has been resolved. Thanks for reaching out!
Nice, sounds good!
Now hopefully they will fix the ID Verification 'bug' and allow all of us new signups to 'Get Verified' so we can get Krak'en!
Unleash the Kraken!
Hi AIConsciousness. Now that
Stellar Lumens have been distributed, this is our developer's priority. We'll let you know once this has been resolved. Thanks for posting!
Now that many of us were given a sprinkling of stellar lumen can the minimum trade amount on that be lowered? A minimum of 300 with a value of .61 USD means a minimum trade amount of around $183 which seems a bit high to me. You can certainly create orders on other pairs that are a lot lower value than that.
Hi not.you. I've put in a request for a lower trade limit. The problem with crypto rising so quickly is that what once seemed like a normal limit now seems high!
Hello Kraken Team, thanks for your answer firstly. I know you're priority is the working platform issues now, but, please keep us updated about when we will be able to perform verification process as the new users. I really want to use your platform, but, I need to make verification tier 3 first.
Please keep working to enable verification process for the new users and update this on your status page so that we know when it's enabled once again. We're looking forward to hear from you.
Any ETA for this? It doesn't need to be accurate, just want to hear something.
Thanks!
Hi Haladay. Our developers are working on this issue and we'll let you know once we have a resolution. Thank you for your patience.
You've read it correctly.
Stellar Lumens have been distributed.
If you see a bug please report it at
https://support.kraken.com.
Enjoy
free trading on Kraken until the end of the month!
