Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 88. (Read 629033 times)

Some gateway errors, they are on Cloudflare it seems. One flare must have made a direct hit.

Under load the system looses it's Tier 1,2,3 data so no withdrawals possible because of missing registration documents WHISKEY TANGO FOXTROT is wrong on their server farm?! No money to buy a brand new toaster?
That should not affect cancelling or placing orders.

Considering to move, too. Cannot deposit if I cannot withdraw. Who knows if the funds would not get lost in a situation like that.
No other site seems to have issues today. Just Kraken.

I totally agree with people who are pissed at the current Kraken service. Actually I think it is by far one of the worst trading platforms currently around.
In my company, we recently did some measurements on the percentage of Eservice unavailability, meaning the number of Eservice unavailable replies when trying to place an order, or cancel orders. The results where seriously scaring.
As note: we use a semiautomatic placement system, and analyzed the logs
To share some numbers with you:
yesterday we reached a failure rate of more than 80% when trying to cancel orders. Ie., a list of 75 orders was prepared and sequentially cancelled. In the end only 14 where cancelled, 61 were not cancelled.
These 61 orders were then put i the list again, and sequentially cancelled. Result: 37 cancel failures = 60.6%
After the third iteration there were still 24 orders not cancelled. So in the end, the number of calls to cancel 75 orders will be at least 199 calls. And only if the 4th iteration goes flawless (which I dont expect) . Pretty impressive...well done and applause to the Kraken rip-off team..aka development team.

Next, we took a look at placed orders over the past months. Here we saw that close to 30% of all orders to be placed ended up in Eservice unavailable errors, and needed to be placed again. And today...omg...more than 125 Eservice unavailable failures on 100 orders which need to be placed, meaning that it takes more 225 placement calls to place 100 orders.

Apparently, the team of Kraken solely consist of amateurs trying to present themselves as professionals running a trading platform, including false promises on the service level and even praising themselves as the best platform for BTC exchange (seriously written on their website), in order to get new customers which they can rip-off. I am actually disgusted by this type of people who are capable of maintaining this level of lies while they have serious issues with their trading engine which have been going on for almost half a year, if not longer.

Kraken, your site is a shame.

100s of orders cancelled since weeks. Your trading enginge is absolutely broken. And this after disabling advanced trandings. Loosed a lot of money with you, i quit with your site  

But since your site is so buggy i cant withdrawal my btc. Only error messages...

Can you fix almost the withrawal function. So at least people can go to another exchange after you screwed them enough. Thanks

- Service is currently disabled. Please try again later
- Permission denied
- This action is not available for tier level 3

It's just impossible to use it.
90% of time it refuses orders, sometimes refused orders suddenly somehow becomes accepted.
So double-triple-sell/buy should not surprise you when you work with kraken.
Sometimes when you need to sell or buy right now - you just can't and loose moment.

We are migrating from kraken.


UPD. Anyway I hope they could fix it and we can continue use it, because in other senses it has its strong advantages.

Same old, same old...

The market moves and their servers freeze under the strain of traffic.

And while their technical team is utterly incompetent to address their scalability/performance issues, Jesse Powell is unwilling to step in and clean house but is content to spend his days finger painting at the Verge Center for the Arts...

Kraken, what's going on?

Kraken server:

Kraken - untradable.

Errors all the way, impossible to set order... Sadly

"Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." all time. Whats wrong with Kraken???

Problem could be it was assigned wrong, I've reassigned ticket to increase your chances of getting a response sooner.

Also, have you looked in your Spam folder?

If it's your account. That is, it's opened in your name. Then yes!

SEPA EUR transfer works anywhere in the Euro zone.

Yes ! but i don't recived any answer 

Hi Kraken,

I'm Tier 3 verified in Spain. Can I withdraw Euro to a bank account that's in another EU country?

Did you try to follow the procedure for ticket escalation?

I have not received any response yet! I had to open another ticket ....nr 795881


now the payment is made but the bank asks for a transfer receipt for a check !!!!
please help me
pigi66

Months in the works already. Don't you even have a rough estimate?

Two days later, nothing is changed.

Is this now the official support thread or what? Good to see that kraken support is active here but plz dont post every single mail or question here, Its driving me mad and u will go nowhere with ur pennies anyway

Ticket #787291

Elevated twice in two days. I do not receive the verification email to withdraw crypto.(bitcoin)

I receive however your notifications emails, i receive the auto-responder from support, but no verification email. Its damn frustrating. Please help me.

Thank you.

For the follow-up, this is last update i received:

"Your ID confirmation photo has now been successfully verified. I'll be updating our Payments Team with your account status so that they can assist you with your on hold deposit."

But, I imagine I wont get my money in my balance today.
It's really frustrating dealing with them..

EDIT: Balance credit 10 mins after my post.