Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 87. (Read 628889 times)

Latest update on error rates

On 80 orders to be placed:168 Eservice unavailables aka total calls 80 + 168 = 248
Eservice rate: 168/248*100%=67.74%

45/248 Unknowns aka 18.14%

Total error rate = (168+45)/248*100% = 85.88%

We (my  business partner and I) are in Crypto trading since roughly 2013, and we are part of the Mt.Gox claim (hint, hint, smile). And this type of error rates were barely encountered by us, if at all.

About the numbers. I count undefined answers as errors as well, as I dont know for hack what happened to the call/order. So I completely agree with you for reasons stated in your post. I just liked too differentiate between the two types of error to be as precise as possible.

For me, the Eservice and undefined answers are counting as errors on Krakens side. The experience Trading on this site in combination with your number are saying to me:

IF i dont get a eservice error or a undefined answer, 28% of my trades are getting a order ID. That means not, that that your order get trough. Kraken can still cancel your order for some undefined reason, and your ending up with no Order or you switch it, because you execute a other order. Margin trading is the hell in such circumstances.

Im in bitcoin trading/mining since 2013, seem a lot of site come and go. I traded on Mt. Gox (RIP), btc-e(RIP), cryptsy(RIP), cex, vircurex, bitfinex, bitstamp and some really shady sites that i didn't even remember. But this Ladies and gentleman's is the worst experience you will make if you want to day/margintrade. Maybe its ok for some normal buys, but after the advanced options like stops are gone its getting ridiculous.

But that's how a scam works

A step-by-step guide as to how to run a scam.

1) Welcome user's registration without any warning on the sign up page and accept fiat deposits, bitcoin deposits, altcoin deposits.
Step 2) Still pretend everything is well and smooth and let user start a trade.
3) Trader tries to close a trade. Now this is where the fun part starts.
4) Trader: Closes the trade
Kraken: "Invalid Request. You must login to perform the action"
Trader: Logs in. Closes the trade again.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Again, Closes the trade.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Now, finds a duplicate order. Finds another order executed in the exact opposite direction. Price drops. User gets pissed off and contacts support as advised in earlier message.
Kraken: Replies "We recognize the trading engine issues, and we hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading, especially on an online platform. If you have anymore questions let us know."
Trader: Obviously, trader has more questions and writes back "I trusted you and gave my money. But now I loose money. Why didn't you let me know of this when I signed up for an account and made my deposit"
Kraken: Writes back saying "This is the risk of trading, especially on an online platform. If you have anymore questions let us know.""
Trader: I trusted you when signed up, but now you're scamming me.
Kraken: You've been disrespectful. You are banned. buuuuum.

 

Awesome it is fixed! Thanks a lot!

Hi BitCharlie. Please use this form to escalate your ticket.

In a normal situation what would happen is you would need to wait until your daily deposit limit reset enough times for us to release the deposit. What I mean by that is if you deposit $20,000 and your daily limit is $10,000 you will need to wait 24 hours in order for the deposit to be released. If you deposit $30,000 we would have to wait until your daily limits reset twice which would be 48 hours.

I have passed your other ticket to the appropriate team in an attempt to avoid the 24 hour hold period.

TICKET 815976

I went above the USD limit - thought i have it in EUR. While it is a huge amount of money please release it as soon as possible..
I'm already Tier 4 - increase my limit is already pending (Ticket: 816029)

How long will this normally take?

The orders were retried to be placed as long as an Eservice unavailable answer were received. In case you dont get an Eservice unavaialble, you get either an order ID, or a type of undefined answers (assuming that your order input is correct, if not you can get other tyes of error messages). In the undefined case you dont know what happened to your order and you need to check your open order and/or trade history lists. In the undefined case the next order was placed, unknown orders were checked in one go at the end.

Getting to numbers to which you refer. For the list of 100 orders to be placed, a total of 182 calls had to be made due to having to retry to place orders when receiving a total of 82 Eservice failures.

This leaves 100 calls (please note the difference between calls and orders, even though their numbers are equal) which did not receive an Eservice failure. From these calls, 51 received an answer which included order ID and other info. This leaves 49 calls where the answers was undefined (as said some were later found in the order or trade list, but some were also not placed).

So in the end 51 of 182 calls yielded an order ID = 28% of calls giving a correct answer.

Counting only Eservice failures as errors the error percentage is 82/182 = 45%
Also counting calls of the undefined answer type as error increases the error percentage to 71.9%

I hope this answers your question

I hope for u that they are willing to take the responsibility for their part of the loses. To everyone else this is the last warning: Dont daytrade on kraken esp dont use any margin

In other words 18% of the 100 calls worked out?

It will be not like that, if you did your job. Again i send my id photo for my account to change my email adress of my account. I go Tier 2 and again no responses from your crew. I escalate my ticket some many times...
Just for an email change.

Ticket #418084

Error-log update;

The situation has barely improved from yesterday. The last measurement shows a total of 82 Eservice unavailable failures on the last 100 orders which where tried to be placed. Aka a total of 182 calls to place 100 orders.

The numbers of calls which got a correct API reply which included order ID (and other relevant info) was 51. Meaning that 49 orders where unknown after 182 calls for 100 orders. Some of these were found in the open order list, others were still not placed.

By then end of which year do you mean with this? Is it 2017, or another yet unknown year.

If you would have put has much effort in development of the trade engine as people are doing in order to cope with your miserable service, then there would not be this problem at all.

However, for the past months it was just a bunch of hollow promises of things being improved.

Calling your dev team "incompetent" is an insult to incompetent people.

These are issues we have been pointing out for the last few years. I'm guessing your current page & trading engine are not scalable. And you basically gave up on it since it's probably also why your support is swamped in support tickets (your Twitter bot isn't helping make this better either).

So in comes the new trading engine. A shinning savior that will turn everything it touches to gold. Let's call it Midas. Hooray!

I keep getting 809: Exchange API is unavailable like this is terrible. I have margins calls I can't close because of the fact the website is not working.

serious talking: you should give your user a f*cking big warning-sign before they deposit fiat/crypto in your exchange, because your sorry and your words doesnt help anybody at all after it, its to dangerous to trade on your platform anymore and i mean this serious, people will lose a lot of money because the kraken-engine is not working fine.
if you are not able to run this nice and fluid, you should inform your users to withdrawal all the currencies and close the service till you fixed all the problems.
i will not recommend your exchange to other users from now.

edit: i can not imagine you ever used your own service for daytrading, you would be angry, disappointed and pissed off, believe me...

Hi Everyone.

I see lots of frustrated messages today, which is understandable as we have been experiencing many failed orders today. It's very unpropitious and it's something we are looking to correct in the near future.

We have been saying for quite some time that there will be an update on our trading engine and we now have a general idea of when that will be. After many months of hard work the plan is to have it completed by the end of the year. This is not a promise but it is the goal.

Thank you all for your ongoing fortitude.

I lost ~700-800 EUR today because their system (not accepted orders, cannot set/cannot cancel order, not accessible site, random errors, and tons other errors i see for n-th time). Tired and i decide stop loss because kraken non working site and get my crypto back. There is other better working exchanges.

Have you got an actual withdraw sat waiting or site errors are not letting you put it through? all i can say is i continue to have very decent experience moving funds in and out of kraken.  I've not had a problem yet so dont know how that might go.  However maybe you should consider the volume of people they might be dealing with right now is huge.

Please help me. My English is terrible!
But...

I made a transaction from kraken to another exchange (this can not be done!).
I immediately informed Kraken with a ticket No. 781148 and did not answer me.
Now the transaction is successful but this is a mistake for anti-money laundering rules.
I need to figure out where the money is.
Kraken gave the payment order but has not yet happened?
the other exchange does not accept payments between exchange but this is also a general rule of kraken?
If the payment is blocked, the money returns to my kraken account?
I ask for help to you
 thank you
Pigi66