Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 85. (Read 629033 times)

any real alternative for EURO exchange?

The decision I made to transfert my funds from kraken to another exchange was one of the best of my life.

It's game over Kraken! I hope that everybody here do the same and transfert to another exchange platform.

What is going on with placing orders?

I keep getting error messages when I try to sell some litecoins..

thanks I have received everything. I am waiting from the Italian bank the document of starling to be able to send you him.
Cannot he do anything for my ticket nr 730986 just?
thanks pigi66

This could cause a lot of panic, if unscheduled, imo

Maybe it's time to close the website and to rebuild it. Resolve all the problems, answers to all tickets and than re-open the site.

@kraken-septimus i am tier 2 verified now and i send id papers, can i finally my email adress change ?

After many years of using kraken, surviving with the pain of slow loading and constant errors, I would like to ask: can someone technically try to explain what happens and where is the bottleneck?

Still not working... wth..

yesterday tried to buy some bitcoins.
after an hour of refresh , relogin and logout i gave up.
it still amazes me how they still didnt fix the server issue really.
they are rakin millions of dollars of commissions daily but they r not solving the easiest thing in the world.
i started to think they r not fixin it on purpose.

We have a new API message/failure....Eservice: Busy........ROFL
The effect is the same as Eservice unavailable. Your order is not placed. Is this Kraken's alternative response to say we do not have sufficient capacity to offer a decent service?
"EService: Busy" replies will be counted as errors in my published error logs, as orders are not being placed due to issues on Kraken's side.

From my part. stick the apology where the sun does not shine. Especially after getting those for months. How about a refund on trading fees and other major compensations for having to deal with your incompetence and your endless lies?
But most important start solving these issues. And if you're not able to do so, close your service until you have found and solved the problem.



The info in the link is false. The problems occur already at much lower Api response times. Furthermore, does the hard refresh also work for API users? I wonder how that is supposed to work.
Additionally, it is not a problem of increased traffic. It just gets to an unbearable level when traffic increases. With normal traffic Eservice unavailable errors are encounter in roughly 20-30% of the cases. Currently, the failure rate can even reach more than 90%.
The link just proves again that you're intentionally misleading customers with false information, very late information, or only part of the whole information.

Dear Kraken Supports, my problem didnt solved. 5 business days allready passed. Today is 7. business day after i transfered. I can not sleep because of this issue. There is no any information.

Any slots to beta test new trade engine haha!

First of all, allow me to extend my apology for the situation that you and various other traders have experienced.

Recently error messages would likely have been displayed, as our trade engine has been at high load and might not have been able to process your order. (For example, 809, 820, etc. may have accompanied the error message and / or you might have seen a red blank.) If you experienced this, you should refresh your order list to confirm whether or not your order went through, before placing a new order. I apologize for the confusion and inconvenience.

Also, for more information on this matter, please see the below support article on our website:

https://support.kraken.com/hc/en-us/articles/115014409247-Order-may-have-failed-EService-Unavailable

Please be assured that our developers are working around the clock to improve the trading engine where needed and are identifying and resolving reliability or scaling issues as they come up. We are ready to begin testing our new trading engine, but we don't yet have an announcement as to when it will be ready.

In the interim, there are a couple of measures I have seen some members of the Trading group suggest which may be helpful:

error: may have failed = strong chance order not picked up
error: red blank = strong chance order is going through

What has been working the best is to use kraken.com and place orders via the interface -- if an error message pops up, use a hard refresh, and place the order again.

I realize this is not a solution, but rather an interim measure while problems are being worked on.

If there's anything else I can do for you, please file a ticket, and let us know at https://support.kraken.com/hc/requests/new
Of course, you can also escalate an existing support ticket, via the process shown here:
https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Please note that Kraken does not currently offer phone support:
https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-does-not-offer-phone-support

 If you file a new ticket on a trading issue, if possible, let us know the orders / trades affected or simply the date and general time range we should be looking at with respect to your particular case.

Finally, I wish to again express my apology for this situation, which has certainly affected you and other traders, and I wish to express to you my commitment to doing all that I can for you.

Thank you for bringing your business to Kraken!

This ticket has been recently escalated, and you should hear from an assigned specialist soon.

This was last escalated Oct. 25, 2016 and is with our Fidor group.  An inquiry has been put into the Fidor group for status.  Thank you for your inquiry. 

Well, 15 tries are too low. Please understand that at present we have to give a minimum of 75 (or more) tries to get an order up and running.

You are at risk because you're trading cryptocurrencies online . Unless you go offline with your crypto trade, you carry on with this risk (yes, I know it's stupid and impossible to trade cryptos offline, but please check out the source below)

Source: From Kraken's very own support reply.

The quote below is only one example, but if you want more, I'm absolutely willing to provide multiple evidences and / or screen shot proof if you still are unconvinced.


Like I said, I'm willing to provide multiple evidences. They replied this on to me too. And to many other friends whom I regrettably referred to their scam in the early days.


Well, Kraken have stolen me $176,256 on "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." error message.


No, they are not within the legal limits and they will face the consequences very soon. My lawyer is on them.

A friendly note to traders: If you're still trading at Kraken, you're only doing more harm to yourself because this site could be taken down by the legal authorities anytime soon.

Just as question. In how far is Kraken's service/performance level within legal limits?

They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.

Margin orders should have priority over the others. Nothing like having 100k in margin and not able to close it out. Lost out on a few gran today because of it. Currently trying to close a small margin and I can't been trying for the past 5 minutes.

I gave up on submitting an order after 15 failed try!!
CONGRATS!!!