(...) ticket No. 781148 (...)
I ask for help to you
thank you
Pigi66
This was last escalated Oct. 25, 2016 and is with our Fidor group. An inquiry has been put into the Fidor group for status. Thank you for your inquiry.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 86. (Read 628889 times)
November 06, 2017, 11:44:09 PM
(...) ticket No. 781148 (...)
I ask for help to you
thank you
Pigi66
This was last escalated Oct. 25, 2016 and is with our Fidor group. An inquiry has been put into the Fidor group for status. Thank you for your inquiry.
November 06, 2017, 03:13:15 PM
I gave up on submitting an order after 15 failed try!!
CONGRATS!!!
CONGRATS!!!
Well, 15 tries are too low. Please understand that at present we have to give a minimum of 75 (or more) tries to get an order up and running.
You are at risk because you're trading cryptocurrencies online . Unless you go offline with your crypto trade, you carry on with this risk (yes, I know it's stupid and impossible to trade cryptos offline, but please check out the source below)
Source: From Kraken's very own support reply.
The quote below is only one example, but if you want more, I'm absolutely willing to provide multiple evidences and / or screen shot proof if you still are unconvinced.
Quote
This is the risk of trading electronically, especially on an online platform.
Are you joking? How should we trade cryptocurrencies offline? Im using other sites where this doesn't happen. This is not a risk of trading electronically, it's a risk to use your site Kraken.com!Like I said, I'm willing to provide multiple evidences. They replied this on to me too. And to many other friends whom I regrettably referred to their scam in the early days.
Margin orders should have priority over the others. Nothing like having 100k in margin and not able to close it out. Lost out on a few gran today because of it. Currently trying to close a small margin and I can't been trying for the past 5 minutes.
Well, Kraken have stolen me $176,256 on "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." error message.
Just as question. In how far is Kraken's service/performance level within legal limits?
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
No, they are not within the legal limits and they will face the consequences very soon. My lawyer is on them.
A friendly note to traders: If you're still trading at Kraken, you're only doing more harm to yourself because this site could be taken down by the legal authorities anytime soon.
November 06, 2017, 03:03:26 PM
Just as question. In how far is Kraken's service/performance level within legal limits?
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
They know very well that their service is not even close to the promises on their website and they continue to run with this level of error rates.
November 06, 2017, 02:55:40 PM
Margin orders should have priority over the others. Nothing like having 100k in margin and not able to close it out. Lost out on a few gran today because of it. Currently trying to close a small margin and I can't been trying for the past 5 minutes.
November 06, 2017, 02:50:02 PM
I gave up on submitting an order after 15 failed try!!
CONGRATS!!!
CONGRATS!!!
November 06, 2017, 02:25:21 PM
Latest update on error rates
On 85 orders to be placed:138 Eservice unavailables aka total calls 85 + 138 = 223
Eservice rate: 138/223*100%=61.88%
56/223 Unknowns aka 25.11%
Total error rate = (138 +56)/223*100% = 87.00%
Keep it up Kraken, you're doing an awesome job
On 85 orders to be placed:138 Eservice unavailables aka total calls 85 + 138 = 223
Eservice rate: 138/223*100%=61.88%
56/223 Unknowns aka 25.11%
Total error rate = (138 +56)/223*100% = 87.00%
Keep it up Kraken, you're doing an awesome job
November 06, 2017, 01:18:10 PM
Its really sad to see one of the best services decline so rapidity.
For fuck sake u guys used to be among the top3 in Europe and look at it now.
Really sad, really really sad.
For fuck sake u guys used to be among the top3 in Europe and look at it now.
Really sad, really really sad.
November 06, 2017, 12:32:43 PM
you really should take care of your servers your service is practically unusable!!! 
November 06, 2017, 10:48:00 AM
I see in the ticket that you've indicated that these funds were send on October 27th. Assuming they have in fact been sent on October 27th there could be a delay on your funds because of a Japanese banking holiday on Friday. The Client Engagement Specialist assigned to this ticket will be reaching out to you on this matter.
Hi Septimus,
When will i take response and when will i take my money, do you have any idea?
November 06, 2017, 10:42:25 AM
Is there any way to see the full balance?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
Hi CarlosCorreia!
You can see your balances to 8 decimal places by exporting your ledger history. Please follow these instructions.
Does anyone know if you cancel a wire transfer on Kraken (within 30-45 minutes of submitting it), do you still need to pay the $60 fee?
I've had a 'cancel requested' status all day. Suppose I'll be waiting days for an answer.
I've had a 'cancel requested' status all day. Suppose I'll be waiting days for an answer.
Hi atmosphere99! If your transfer has not been sent you will not be charged the $60.00 fee. The "cancel requested" status shows so that we're able to check if it was sent before the funds are credited back to your Kraken account. Please note that this needs to be done manually by one of our team members. Thanks for your patience.
Do you have plans to be able to use your platform as a wallet to pay other people, like initiating SEPA transfers, etc?
Hi Retired! This will not be possible due to compliance reasons. The name on the bank account must match the name on your Kraken account. You are free to withdraw cryptocurrency to someone else though!
Dear Kraken.com supports
I have a big problem. I sent 16K USD on 27 September, and still no change on my balance. I opened ticket on your website. I have sent three times before this one. That transfer funded in 1-2 days. But this transfer is not, i am waiting more than week. I talk with my local bank branch they checked that transfer and they said there is no any problem on this transfer and already sent to your bank. Please help me.
Ticket #804227
I have a big problem. I sent 16K USD on 27 September, and still no change on my balance. I opened ticket on your website. I have sent three times before this one. That transfer funded in 1-2 days. But this transfer is not, i am waiting more than week. I talk with my local bank branch they checked that transfer and they said there is no any problem on this transfer and already sent to your bank. Please help me.
Ticket #804227
I see in the ticket that you've indicated that these funds were send on October 27th. Assuming they have in fact been sent on October 27th there could be a delay on your funds because of a Japanese banking holiday on Friday. The Client Engagement Specialist assigned to this ticket will be reaching out to you on this matter.
November 06, 2017, 10:16:31 AM
Dear Kraken.com supports
I have a big problem. I sent 16K USD on 27 September, and still no change on my balance. I opened ticket on your website. I have sent three times before this one. That transfer funded in 1-2 days. But this transfer is not, i am waiting more than week. I talk with my local bank branch they checked that transfer and they said there is no any problem on this transfer and already sent to your bank. Please help me.
Ticket #804227
I have a big problem. I sent 16K USD on 27 September, and still no change on my balance. I opened ticket on your website. I have sent three times before this one. That transfer funded in 1-2 days. But this transfer is not, i am waiting more than week. I talk with my local bank branch they checked that transfer and they said there is no any problem on this transfer and already sent to your bank. Please help me.
Ticket #804227
November 05, 2017, 02:42:48 PM
Is there any way to see the full balance?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
not possible, they change the sign of decimals displayed on their exchange a while ago...
November 05, 2017, 01:25:46 PM
Does anyone know if you cancel a wire transfer on Kraken (within 30-45 minutes of submitting it), do you still need to pay the $60 fee?
I've had a 'cancel requested' status all day. Suppose I'll be waiting days for an answer.
I've had a 'cancel requested' status all day. Suppose I'll be waiting days for an answer.
November 04, 2017, 11:32:59 AM
Is there any way to see the full balance?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
With more than 5 decimals?
I have some dust in some coins and they appear in the Overview tab.
Is there any way to get them out of there?
I hear about some mobile app that shows the entire balance. Anyone knows?
November 04, 2017, 11:30:10 AM
I am a non US citizen but i have a US bank account, when i tried to add my US bank account to the withdrawal page, it said "Bank Not Allowed" , anyone has the similar issue and how to fix it?
Hi alphaque. Only US residents are able to withdraw to US bank accounts. I know you're not a US citizen but if you are a US resident please have your housing information on Kraken updated so you will have the option to withdraw to your USD to a US bank account.
To withdraw to a bank account outside of the US please navigate to Funding > Withdraw > US Dollar (USD) and input your banking information for SMBC (SWIFT).
November 04, 2017, 10:15:32 AM
Any plans to fix this botched API?
November 04, 2017, 10:04:26 AM
Quote from: Kraken-Septimus
We have been saying for quite some time that there will be an update on our trading engine and we now have a general idea of when that will be. After many months of hard work the plan is to have it completed by the end of the year. This is not a promise but it is the goal.
Now THAT would be a really great Christmas present 
November 04, 2017, 08:12:36 AM
I am a non US citizen but i have a US bank account, when i tried to add my US bank account to the withdrawal page, it said "Bank Not Allowed" , anyone has the similar issue and how to fix it?
Hi alphaque. Only US residents are able to withdraw to US bank accounts. I know you're not a US citizen but if you are a US resident please have your housing information on Kraken updated so you will have the option to withdraw to your USD to a US bank account.
To withdraw to a bank account outside of the US please navigate to Funding > Withdraw > US Dollar (USD) and input your banking information for SMBC (SWIFT).
November 04, 2017, 07:57:01 AM
Hi Everyone.
I see lots of frustrated messages today, which is understandable as we have been experiencing many failed orders today. It's very unpropitious and it's something we are looking to correct in the near future.
We have been saying for quite some time that there will be an update on our trading engine and we now have a general idea of when that will be. After many months of hard work the plan is to have it completed by the end of the year. This is not a promise but it is the goal.
Thank you all for your ongoing fortitude.
I see lots of frustrated messages today, which is understandable as we have been experiencing many failed orders today. It's very unpropitious and it's something we are looking to correct in the near future.
We have been saying for quite some time that there will be an update on our trading engine and we now have a general idea of when that will be. After many months of hard work the plan is to have it completed by the end of the year. This is not a promise but it is the goal.
Thank you all for your ongoing fortitude.
serious talking: you should give your user a f*cking big warning-sign before they deposit fiat/crypto in your exchange, because your sorry and your words doesnt help anybody at all after it, its to dangerous to trade on your platform anymore and i mean this serious, people will lose a lot of money because the kraken-engine is not working fine.
if you are not able to run this nice and fluid, you should inform your users to withdrawal all the currencies and close the service till you fixed all the problems.
i will not recommend your exchange to other users from now.
edit: i can not imagine you ever used your own service for daytrading, you would be angry, disappointed and pissed off, believe me...
But that's how a scam works
A step-by-step guide as to how to run a scam.
1) Welcome user's registration without any warning on the sign up page and accept fiat deposits, bitcoin deposits, altcoin deposits.
Step 2) Still pretend everything is well and smooth and let user start a trade.
3) Trader tries to close a trade. Now this is where the fun part starts.
4) Trader: Closes the trade
Kraken: "Invalid Request. You must login to perform the action"
Trader: Logs in. Closes the trade again.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Again, Closes the trade.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Now, finds a duplicate order. Finds another order executed in the exact opposite direction. Price drops. User gets pissed off and contacts support as advised in earlier message.
Kraken: Replies "We recognize the trading engine issues, and we hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading, especially on an online platform. If you have anymore questions let us know."
Trader: Obviously, trader has more questions and writes back "I trusted you and gave my money. But now I loose money. Why didn't you let me know of this when I signed up for an account and made my deposit"
Kraken: Writes back saying "This is the risk of trading, especially on an online platform. If you have anymore questions let us know.""
Trader: I trusted you when signed up, but now you're scamming me.
Kraken: You've been disrespectful. You are banned. buuuuum.
You forget this way too :
Me: My email adress is no longer exist tor2mail is down.
Kraken : ok, we will change it. Send papers.
Me: Okay i send it.
One month later
Me : So ?
Kraken : we didn't receive it.
me : I send it again
One month later
Same problem, same story. 8 months later, i'am still here.
Now i go tier2 and i a send again papers... No response.
"It's complicated to change an email adress" joke of the year.
@kraken-septimus
November 03, 2017, 07:49:47 PM
I am a non US citizen but i have a US bank account, when i tried to add my US bank account to the withdrawal page, it said "Bank Not Allowed" , anyone has the similar issue and how to fix it?
Jump to: