Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 93. (Read 629033 times)

Especially the second one. And you have an understanding of how it works, in contrast to the shit i have to read here.

What shitstorm do you mean? the forks?  also you cant have private keys if you keep coins at exchange right?

This is getting ridicules. please watch out for your coins, because nobody else should.
And if you keep your coins at an exchange, especially with the upcoming shitstorm, make at least sure that you have the private keys.

Ciao Pigi, of course you know Bitcoin and Bitcoin Cash are two separate currencies, so if you send Bitcoin to your Bitcoin Cash address, or vice-versa, your wallet won't receive the transaction correctly.
I think that Kraken staff will need to manually sweep the funds from the incorrect receiving wallet, into the correct wallet.
Here's how: since you sent BTC to a BCH wallet, Kraken staff will have to export the BCH private keys from "your Kraken BCH wallet", and import them into "your Kraken BTC wallet" (recovering those BTC into your Kraken BTC wallet).

Hi kraken septimus,

when will the new engine running? Its almost impossible to trade for me anymore only errors for several days..... im thinking of moving my coins to bittrex

I want my money back ! @Kraken-Septimus. I propose you many solutions for my problem and you didn't answer me.
It's time to stop talking and begin to resolve problems FOR REAL.

Hi JammyJimmy69. Please supply us with the ticket number and we'll look into this further for your friend.


Hi irlandescoin. We have nothing to announce at this time regarding this potential fork. Any news on this subject will be communicated via email, our blog, and our Twitter.

In general, it may be advisable to withdraw your funds to an address you control the private keys of in the event of a potential fork as it allows you direct control and higher flexibility. This can for example be a local wallet on your computer, a hardware wallet or a mobile wallet. In the end, you must make your own decision on what course of action you should take as we cannot advise you directly.

---

We certainly understand the frustrations with our platform. We are always looking to make improvements to our service and a new trading engine should be coming soon.

We do recognize the trading engine issues, and we hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading electronically, especially on an online platform.

I will be forwarding your messages to the Development team directly. We always appreciate input from our loyal customers and try to use their feedback to improve Kraken for everybody.

I know you guys are working hard, but please keep the community updated.
Its the Pareto Principle and you should know.

Sure. Here is the standard reply for you:

Note: I got 43 errors today when trying to close a short position.  I lead by 26.

Today I wanted to buy a small amount of ripple. It failed 17 times and it gave me many different error messages. "Expired or invalid form" or "your order may failed". After 17 fails I got the message "insufficent funds" and knew immediately you fucked it up again. I checked the order book and noticed there are closed orders. The pages gave me 17 error messages while the orders worked in background. Luckly I had only a low amount of cash on my kraken account. It made more orders than I wanted.. I only wanted one working order and not multiple ones. It made too many orders because of the broken system which gave me 17 times an error messages whenever I tried to make the order. You can't give your users the message that it failed while you spent their cash in the background! Is this a prank or some kind of a joke?

tl;dr: Kraken shows you error messages and sets up orders in background. Closed orders suddenly appear in your order book and you cash disappears.

I can't take Kraken serious anymore. The last time I reported the broken system here you wrote you are working on it and you are going to fix it. Today I have the same problem again!

How are we supposted to make orders if the pages gives us multiple error messages while it makes orders in the background? In the worst case you have a lot of money on your account and the broken system sets up many orders instead of one.

Kraken fix your broken system! The current one is more like a russian roulette.

I wrote to their support of an issue I had and I was notified by their support of something I didn't want to believe.

I was shorting bitcoin at Kraken and tried to close the position with some profit, their interface throwed an error saying the order was unsuccessful and to please try again. To confirm this, I went in to  double check if the order went through under Trade > Orders and under execution the order clearly did not go through.

So I came back and tried to close my short position again. To my surprise, it turned as a double order. First it closed by sell position and parallely opened a buy position for the same amount I closed the position for.

Soon after this bug, the price went down dramatically resulting in heavy loss within few moments.

I wrote to their support staff requested an explanation for this.

I was shocked when I read the reply from them saying that "this is the risk of trading especially in an online platform" and that they are aware of the the issues with their trading engine.

No apologies, nothing. No any sort of compensation, I should basically take the loss and move on.

WHY IS THIS EXCHANGE SO FUCKING LAGGY ALL THE FUCKING TIME!

Great service....
I'm in the middle of a trade and now 404 and when it pass Cloudflare "This data is not currently available. Please try again later."

How someone is supposed to trade and who will refund me for the loss if I can't sell and exit from a trade?

 

Moreover I can't set a stop loss because you decided to remove the most usefull trade action...

This is ridiculous.

Everything goes better than i expected. A day after i make it the money came to my Bank account with no problem at all.
I don't recall faster SEPA transfers then this. Most of the times (if not always) Banks "needed" two-three days.

In this withdraw don't even need a whole day to be done. Congrats for this Kraken team.

I would be interested to know what happens on kraken with bitcoin if there are forked coins.  What would be ideal is i get the forked coin pretty much instantly or with 24 - 48 hours even if kraken is not doing a direct market.  Otherwise it makes sense to withdraw coins for forks.

Obviously, everybody would be assured with a clear time for the upgrades.
Even though customer support seems to be your first target.

@Dargo and @Kraken-support staff

(Please, forward to Jesse Powell and Kraken Management Team:)

As for the trading engine lags which costed me so much money in the last couple of months, mainly as forced losses due to not being able to close position, ...
I've just decided to leave Kraken, and I've successfully withdrawn quite a large amount (more than 99.5%) of my coins ( btc withdrawal ). I keep only a very small amount of coins at kraken.

Kraken - today you have lost another big client
- and as you already assume right
- you can only blame yourself for it.



A note to all Kraken clients: Here is why I have withdrawn almost all my coins from Kraken:

1- most of the time I am unable to input orders / open long or short positions
2- most of the time I am unable to close positions

3- as a market-maker: My matched and crossed limit orders for opening/closing positions are not (or sometimes even too late) being executed.
4- as a mark-taker: My market and limit orders for opening/closing positions are not going through

5- Kraken engine needs always a very! long time to display an order has been accepted.
    Thus, when I try to close a long, Kraken does NOT confirm it in a timely manner on the screen.
    So I am unable to know: Was that position closed or not ?
    Once I see no reaction, I try to close the same long again, just to be sure it is closed.

    But what I am now ending up with is:
    1x closed long + 1x new opened short position
    - and due to the extremely big lag of their engine, I will figure that only after minutes (that's when it's usually to late).

   Imagine that:

    You want to close your long to take in profit or cut losses,
    but what you get is a new opened short which produces even more losses or cut even more profits - it's disastrous !

    IMO, a (hypothetical) responsible Kraken management would have CLOSED KRAKEN TRADING all together,
    to not only work on a fix but to re-code the malicious parts of the trading engine from the scratch.

I am hearing Kraken coded it's own in-house solution once they started out back in Oct 2013.
(Here we can learn that a custom-coded solution may sure have it's advantages, but may get you in deep trouble once that coder stops working for you.
If he once re-invented the wheal (code) it's hard to fix something so complex by any new coder.

So it looks to me like a dead-end street for Kraken:
(a) do nothing an loose clients and die slowly
(b) rewrite the code, test it, bring it live - ... if that takes too long, the result equals (a)

Good luck!

@condoras
How did your wire withdrawal do ? How long did it take to go through?
SEPA withdrawals used to go fast fast in the past - did that change for you?

Hope @drago can leave a comment to reassure us about kraken not getting a SCAM

Wich other exchange do you prefer? Im going to change also...