Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 96. (Read 628889 times)

Now 44 days in limbo, 15 days since the promise to escalate. Still not a peep from Kraken.

Hi CostalRibeiro. Please let us know if there is something specific we can help you with. If it's not something you would like to discuss here please open a new ticket.


Hi david2051. If you haven't already, I'd suggest that you escalate your ticket using: https://goo.gl/forms/2VolutBY6HBGJRRA3. Thanks.


Hi Samarkand. Thanks for the suggestions! We're always open to new ideas. I have passed on your suggestion and we'll make a public announcement if there are any further developments with this or any other currency pairs.

I had a ticket number, I already saw other users are having the same problem as myself with Error: Insufficient Documentation trying to make a deposit.

Ticket number 743432

Tier 3 Verified user.

Thanks in advance for your support.

David

I hope some day we have that option for USD, but I don't know why I can't deposit anymore, I'm trying to buy since BTC was on $4700 and now I missed that window, but I don't want to miss the next one.

David

A few weeks ago I asked in this thread about the possibility of adding a USDT/EUR trading pair
(as of now Kraken only offers USDT/USD). Have you thought about adding a USDT/EUR trading pair?

I´m sure people would trade it and it shouldn´t be too much work for your developers as you have
already integrated Tether anyway.

Thank you for considering this feature request!

OK that's complicated. Some times I have sent 6 SEPA in the same day !

My bank called me about it, thinking my bank account had been compromised, but aside from that, it went well.

Yes, you have to make a wire transfer to Evolve Bank & Trust FBO Synapse Users, Kraken.com gives you a reference number for the transaction specifically and once you wire transfer the money you have to confirm it on Kraken.com, but it has to be the exact amount you previously set on Kraken in order to be processed. You can't change your mind, you have to set a new request of deposit if you want another amount.

David

When I deposit in euros I send a SEPA transfer from my bank and that's it. At no point do I need to connect to Kraken.

Is that different for USD wires ?

Kraken definitely needs to improve their support.

Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?

Thanks in advance for your soon response.

David

Yes, in some cases there can be further verification steps and some of our payment providers have limits on cash funding that are different from our own limits. I think this mainly applies to cash funding for US clients at this time. We need to be better about communicating this upfront - I think someone was working on this so I'll check and see why it hasn't been done yet.


Without a ticket number I can't know what the login issue was. We don't have a system that alerts us when clients are having problems with funding or login, so in most cases you need to open a ticket and let us know. An alert system would be nice to have and we will consider putting a project like that in the development pipeline. I'm not sure how easy or difficult it would be to implement though.


I'm sorry you did not have a good experience with Kraken. I'll ask one of our support agents to check the status of your account for fiat withdrawals and get back to you. Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues. 

Still the same problem with me. They don't want to close my account and get back my coins.
I propose to enalbe 2FA authetification but they don't want it.

I know that already lot of users closed their account on kraken, because of my problem. It's a good choice and i thank them for their support and for messages on my pm.
I keep fighting.

I'm putting this in a separate post because I am writing now in my private capacity as a Kraken customer.

I got myself verified at tier 4 and, naively, assumed that all would be smooth sailing. Until I discovered that fiat withdrawals didn't work. Tried that on Sept. 1 and the wire transfer failed without explanation. Submitted a ticket, have lost track of escalations etc. Finally on Oct 4 I received a reply that my documents have been reviewed and withdrawals should now work.

Apparently there is a whole extra layer of verifications that one has to go through after one is approved at tier 4 if one wants to actually withdraw cash, which is the reason I chose Kraken in the first place. Don't you think that it is a little disingenuous to tell someone he's approved at tier 4 and can withdraw $500,000/month and not tell him that, well, actually, he can't expect withdrawals to work? Don't you think that Kraken should notice that it should be working but isn't? Why is it necessary to even submit a ticket in this case - shouldn't Kraken notice that their tier 4 customer is having problems and start working on the problem on its own?

Oh, and in the middle of all this my login stops working with no explanation from Kraken. Had to open a ticket, resubmit all my identifying information and wait a week. Then I get a message that it's working again with the same password.Why didn't Kraken take the initiative and notify me that there was some problem? If my account was re-enabled with the same password Kraken couldn't have thought my account had been compromised. Why did this happen at all?

Maybe fiat withdrawals are working for me now. I will never know. I have converted my cash account balance to Bitcoin and sent it to an exchange that actually works. At least crypto withdrawals are working, thank you very much.

This thread is a litany of horror stories from Kraken customers and empty promises from Kraken. It is only a matter of time until someone starts a thread on the main bitcoin forum entitled "Kraken: it's deja vu all over again" or "Post your Kraken horror story here" or "Poll: has anyone actually succeeded in getting money out of Kraken".

It is now 43 days since we submitted our withdrawal, 14 days since our ticket was "escalated", and the withdrawal is still pending. We have heard nothing from Kraken, SynapsePay, or anyone else.

Thank you for letting us know - this ticket has been escalated.

Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Pfff what a joke... Repeat the same thing ever and ever.
Why you don't want to allow withdraw with 2Fa authentification like on Poloniex ?

I propose to enable 2Fa authentification, and i make a new account, nothing is good for you.

@Kraken-Septimus
I want to close my account. But how can i get my coins first ? I will not give you my coins !

Hi, let us know if you need to escalate the ticket here:

https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Thanks for letting us know of this issue!

New problem on Kraken.... And still nothing for me.

They wanted to send a text message to my phone... But it didn't work.  An nightmare.

http://www.isitdownrightnow.com/kraken.com.html

Kraken is currently down as of 1:33am EST

But it seems to be turning on and off. Probably some maintenance going on due to the time of day.