Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 95. (Read 628889 times)

Still no response from you and still my funds are being held by you??

These funds were withdrawn from you on the 28th September??

I am tier 3 verified so I cannot see the issue?

PLEASE RESPOND!

Thanks for your suggestion - it is noted!

At the moment I can only refer you to this article: https://blog.kraken.com/post/1234/announcement-delisting-pairs-and-temporary-suspension-of-advanced-order-types/

Not only +1 to this post but probably +5! I totally agree with it and i hope that this update that you announce couple days earlier to solve (at least) the half of these issues.
Things are getting worse every day that passes with lagging, posting duplicate orders, wrong balances and almost an hour to place/cansel orders.

I will not mention Support because some things are simply out of their hands. For sure Kraken needs more people but if the platform/software is problimatic, what Support can do?
Almost nothing i suppose...

---

I don't know about Wire Deposits since i didn't make any until now, i make though yesterday a Wire Withdraw and waiting to see when it will be credit to my bank account.
As for the lagg, just before i post here i "manage" to cancel an order of mine. It took me almost an hour to do this...

do people still experiencing the wire transfer issues?
cause a month back everybody was crying about how their wire still not in their accounts after several weeks.
i now need to make a wire to kraken but a little afraid if it is still the case.
by the way their new server looks much better.i am experiencing musch less lag.

Their support would be much more efficient.

@DARGO

Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.

Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.

Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !


Things which need urgent fixing by Kraken.com :

1 Invest in an excellent and experienced  team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)


Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.

A once happy Kraken Client

(Please, forward to Jesse Powell and Kraken Management Team. Thanks)

I'd support this idea - however this is most likely not on Kraken's priority list.

Have you considered adding live chat support?

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

Good day,

Thank your for escalating my ticket but my payment has still not been finalized. I received the below response on 10 October, but never heard anything further:
   
Elisha T. (Kraken Support)
Oct 10, 11:33 PDT

Thank you for contacting Kraken regarding this matter. This ticket has been escalated, and is set to Urgent, our highest priority. It is being reviewed by our Fidor group to determine how to move your withdrawal forward.

Respectfully,

Elisha T.
Kraken Client Engagement

I would please like an explanation why my withdrawal is being delayed this long?

Regards,

MJ

 
Hi I need your help!


When sending btc from a wallet on my Kraken account I entered a bitcon cash address always kraken .. the address i provided is them and starts for 1 as for the bitcoin addresses .... do not ask me how i did but it is success!

Now the wallet transaction is confirmed I checked on blockchian and it's no expense, but there's no btc track on kraken's account.
 ....
 Is it possible that Exchange Kraken credits them to my BTC balance on the site, or does it return to one of the addresses from which they left in order to retrieve them?
I wrote to Kraken's support but did not prove to be very helpful.

who can help me?

Pigi66 from Italy

They begin to scam people.

Hi,

Today I tried to pass multiple orders regarding ETH. At first, I tried to cancel a partial order, I had to click the "cancel" button and validate with my 2fa like 20 times before it actually went through. Without showing any error messages the first times.
Then, I tried to place a sell order, still on ETH. Got the "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." message each time. So I tried a sell limit, I tried to sell at market, I tried changing browser, I tired logging out and back in again... Each time the order never went through, and I have no idea why. In the meantime, when I first tried to place my sell order ETH was at 280€, and by the time I was done and gave up with all the failed attempts, ETH had dropped to 270€.

Talk about a broken exchange.

So what am I supposed to do next time I want to pass a sell order, just pray that by chance my order will go through?

I have an issue some weeks before and i didn't get any (satisfying/accurate) solution and i didn't pursue more. Probably that was a mistake.
Because now i have this one : https://imgur.com/a/ZRD5z
Can you tell me what IS this? Selling to a higher price, give's less?!

Don't tell me that i need to send an e-mail to your suppost, i know that and i will.
Don't tell me that is a bug or something that I have to do.
Don't tell me that this is something that I need to search/seek through my trading history, like you did with my previous issue. Now it's obvious that i don't miss something.

Soon you will have my new ticket/mail with this new issue. You have all my previous e-mails and my conversations history with your support so i hope i get all the solutions now.
Both new and old problems...

Kranken, get a financial license !   

you are out of law and the sheep will be scammed in the end.

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

 

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

As far as I know they support SegWit addresses.

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

Does kraken support segwit addresses ?

I mean, can I withdraw bitcoin using addresses starting with 3 ?