Hi, Kraken keeps giving the error 520. I can't access it for more than 10 minutes now. What's happening?
*********FIXED***********
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 97. (Read 628889 times)
October 06, 2017, 01:28:57 PM
October 05, 2017, 02:21:12 PM
please for kraken support.
why EURO deposits are getting so long now?
i used to deposit euro and get it in the same day.
now 3 days and nothing in my account, can you please explain what it is going on?
thank you.
please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.
be transparent with the users.
why EURO deposits are getting so long now?
i used to deposit euro and get it in the same day.
now 3 days and nothing in my account, can you please explain what it is going on?
thank you.
please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.
be transparent with the users.
It does depend on the circumstances of the deposit (and what banks (of origin / intermediaries) do with respect to deposit information), for example - not every deposit is the same.
However, it's also reasonable to surmise that increased volume is part of the issue.
(Note / edit): If you have experienced this issue before, let us know, or is it the first time the matter has been encountered with this sort of delay in this way?
If you have not already, please also escalate your ticket here:
https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/
October 05, 2017, 01:42:06 PM
UGH this is the worst been a Kraken member for almost a year, got verified up to a Tier 4 for my business. Went for the first time to withdrawal and failure after failure. Why did I spend over a month getting verified if I cant even withdrawal. Now I have to wait what 2-3 days for a response on the ticketing system? Ticket#708555 This in itself is a terrible way to do business because each response back and forth takes 2-3 days. There should be phone support!
Hello, I've checked into this ticket for you. While this ticket has now been escalated accordingly, please note that some issues identified in the ticket will require further work by specialists. We apologize for the delay this has caused you.
Please note we do not currently provide phone support. See the following support documentation which in part shows how to avoid phishing scams and phone scams (in addition to other useful information):
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account
October 04, 2017, 02:58:01 PM
What i have to do now ?
Please read your ticket, follow the instructions provided and this will be resolved for you. Providing more information that we have not asked for is not going to resolve the issue.
Please feel free to close your account here.
October 04, 2017, 02:49:32 PM
BE VERY CAREFUL FOR KRAKEN USERS.
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
A request for certain information has been requested from you multiple times.
Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.
This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.
I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account. I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time. Let's keep on pushing them.
I am passing this onto the appropriate team. Thanks for bringing this to our attention.
I provide you 3 times , 3 times the proof of my identity. I give you id paper, screenshot, history of the account, name , birthdate...3 times.
You did everytime, the same move.
1 : you ask for paper, i give it to you. No answer from you or an answer "it's difficult to change an email adress"
2: again, i contact you, again you ask for papers. Again i give it to you. No answer from you 2 months.
3: I contact you again . And again you ask for proof for my account. I give it to you. No answer from you and again you said "it's complicated"
4 : NOW AGAIN. YOU ASKING FOR THE SAME THING
HOW MANY TIMES WE WILL PLAY THIS GAME ? 7 MONTHS LIKE THIS ! 7 MONTHS
And i don't want to keep my account, why i should level up ?. The worst of it that i received this one time :
"We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.
Best regards,
Chug"
How course i try it, and it doesn't work... Because an email was send to my old email adress.
So now, i have two accounts with one email who doesn't work and one account who have nothing on it, and with new email.
What i have to do now ? Give proof that i'm the owner of the second account ?
What a joke this story.
I will never have an account on your website again.
October 04, 2017, 12:03:18 PM
BE VERY CAREFUL FOR KRAKEN USERS.
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
A request for certain information has been requested from you multiple times.
Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.
This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.
I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account. I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time. Let's keep on pushing them.
I am passing this onto the appropriate team. Thanks for bringing this to our attention.
October 04, 2017, 10:36:21 AM
BE VERY CAREFUL FOR KRAKEN USERS.
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account. I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time. Let's keep on pushing them.there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
Everybody push them . It 's time to make a revolution on kraken and to get our money back ! STOP THE BULLSHIT KRAKEN.
October 04, 2017, 08:25:23 AM
BE VERY CAREFUL FOR KRAKEN USERS.
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
there is a big issue with kraken.
Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.
Now i ask to close my account, and get my money back, and they don't want to do it.
I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame
October 03, 2017, 10:21:50 AM
I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Please escalate your ticket with this form that Dargo has posted
You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.
Do you have the ticket numbers of the tickets you have escalated over 7 months?
Lest time who i get an answer :
"I apologize for the confusion, your ticket history is wider than I expected.
Please do not submit any requested information. I will come back with an answer regarding your case very soon.
Best regards,
Chug"
Ticket #698451
I WANT MY MONEY BACK !
I've been in contact with the support staff responsible for your ticket. You should be getting further replies today.
I hope so but i don't trust you. Give me my money back.
October 03, 2017, 03:07:20 AM
I now know why my account didn't get deposited I think. My business bank account just got closed out.
Wow, that must be the first person here admitting it was their fault. Congrats! 
October 03, 2017, 01:25:26 AM
I now know why my account didn't get deposited I think. My business bank account just got closed out.
Wow that's not nice. Did the bank not like what you were doing (guessing numerous transfers to and from crypto exchanges) ?
October 02, 2017, 07:51:47 PM
I now know why my account didn't get deposited I think. My business bank account just got closed out.
October 02, 2017, 01:16:12 PM
Do you have the ticket numbers of the tickets you have escalated over 7 months?
This does not inspire confidence. This guy has escalated his ticket for an easily identifiable problem for seven months and Kraken is unaware of the issue and has to ask for the ticket number? How many unresolved seven month old tickets must there be?
The issue spanned over several tickets and this actual ticket was not seven months old. Getting the ticket number was one way for me to be able to look into the ticket personally.
October 02, 2017, 01:03:30 PM
I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Please escalate your ticket with this form that Dargo has posted
You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.
Do you have the ticket numbers of the tickets you have escalated over 7 months?
Lest time who i get an answer :
"I apologize for the confusion, your ticket history is wider than I expected.
Please do not submit any requested information. I will come back with an answer regarding your case very soon.
Best regards,
Chug"
Ticket #698451
I WANT MY MONEY BACK !
I've been in contact with the support staff responsible for your ticket. You should be getting further replies today.
October 02, 2017, 08:00:37 AM
I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.
I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.
I think they buying time to scam me and get a reason to get my coins.
Be very careful.
Please escalate your ticket with this form that Dargo has posted
You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.
Do you have the ticket numbers of the tickets you have escalated over 7 months?
Lest time who i get an answer :
"I apologize for the confusion, your ticket history is wider than I expected.
Please do not submit any requested information. I will come back with an answer regarding your case very soon.
Best regards,
Chug"
Ticket #698451
I WANT MY MONEY BACK !
October 02, 2017, 07:59:39 AM
If you are US resident with SSN don't bother opening an account with Kraken, go with GDAX and Gemini.
Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.
Lol. At least if it is a week, it is still far better than poloniex that take up to a month, that is if they decide to and don’t end up pushing your request to the trashcan. I have heard so much about kraken though and I was thinking of trying them out soon so I can have another reliable exchange apart from using only bittrex. Hopefully I see how it goes and this support issue you just mentioned does not end up giving me a scare. Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.
October 02, 2017, 07:52:00 AM
Do you have the ticket numbers of the tickets you have escalated over 7 months?
This does not inspire confidence. This guy has escalated his ticket for an easily identifiable problem for seven months and Kraken is unaware of the issue and has to ask for the ticket number? How many unresolved seven month old tickets must there be?
October 02, 2017, 05:56:31 AM
kraken-elizabeth, info about start new trading engine still don't have a date?
Sorry memphis88, we're working hard to roll it out as soon as possible.
October 02, 2017, 05:54:50 AM
kraken-elizabeth, info about start new trading engine still don't have a date?
October 02, 2017, 05:30:09 AM
I have a bank withdrawal from the 30th pending 2 days! Fingers crossed it goes through and they got usd wires going again. Will update if it goes through!
We recommend waiting 5 business days before assuming anything is wrong, though in many cases transactions will be processed faster than that.
https://support.kraken.com/hc/en-us/articles/201352586-How-long-do-withdrawals-take-
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