BE CAREFUL GUYS!
Rented rigs that underperform due to 'RIG' issues are not being credit back from MRR!!
I have rented a bunch over the past week and most are 5-25% below purchased hash rates, and when I start a ticket with their support,
they cite totally BS reasons:
POOL related issues (Yet other rentals at the same time, same service and my own miners are 100%+ on the same pool... Hmmmm..)
The review period of 12 hours has passed.. (Really? The system is supposed to automatically credit back losses, so how did a 25% loss not get credited??)
They claim a below 10% less than purchased hash rate is 'ACCEPTABLE'.. (Since when is a 10% loss acceptable to ANYONE? )
Also my own miners have been hashing about 5-10% slower when pointed to the MRR proxy than going directly to a pool.
IMO they are 'eating' up that 5-10 for their own profits, and are keeping all the losses and credits that are supposed to go back to a renter as pure profit for their
books.
BEWARE!!ps. They used to be good until about a month or two ago...
Did BETARIGS owners and 'support' take over MRR?
They are acting almost the same.
This user requested refunds that were due to pool issues, well after the 12 hour holding period for rentals elapsed. It is stated in our Help center in many places that all rentals must be requested for review within the 12 hour period after the rental ended. We do not have any system to automatically credit back losses, all reviews are manual. We reviewed this persons rental(s) yes more then one and determined that the issues were pool related and not related to the mis-operation of the rig owner.
It's not possible to "eat" any portion of the hashrate pointed to your pool, all hashrate goes to your pool and we have no access to your pool. Any hashrate difference is usually due to there being too much latency between you and your pool destination. This fact is why we allow a 10% deviation. However these factors are out of our or the rig owners control. You assume these risks when you chose to rent a rig with a slim profit margin.
As an example,
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Clearly ticket was opened 12 hours after the end of the rental. All of his requests were of being late for any additional review, except one which we did credit him for.
Update: The user seems to have issues at other rental service nicehash as well, I don't know if he had rentals at any of the same times as here. But, his posts tells me he does not understand the difficulty of running a rental business.