Q: What steps will NiceHash take to regain its customers trust?
A: The support we have received from our community during this crisis has been immense. We are truly moved by the tens of thousands of messages from our community of miners. We are taking all the necessary steps to re-establish our systems with bullet-proof security protocols, and enable miners to start earning money again.
We understand why everyone is upset, and we are truly sorry. We are taking responsibility and want to demonstrate the openness and transparency which is the cornerstone of the world in which we work.
We know we have to build up trust again, we know that, but the overwhelming majority of our community of nearly 750,000 registered users have been very supportive and want us to get the site up and running so they can start making money, mining and leasing again.
It will take time but we are working on a solution to ensure all users are reimbursed. That is clearly a key concern for our users, and we understand this, we are not running away from our responsibilities. As soon as we have a plan in place we will update all users on our intended solution, and we’re sorry for any inconvenience which has been caused.
We’re going to make sure that we learn from this and come back even stronger and safer.
Q: What’s the likelihood of the company covering more than $60m in losses? Are you able to compensate users?
A: We fully intend to make this right. It’s a matter of deep concern to us and we’re working hard to rectify the matter in the coming days. We’re working on a solution to ensure that all users are reimbursed. These things are delicate matters, and take time, so we would ask our community to be patient while we get this fixed and fully investigated. As soon as we have a full plan in place we will communicate it to our users and all those affected
Interesting read. But nonetheless I will be gobsmacked if they actually do reimburse 70 million dollars. I think it highly likely this is an exit scam and they are just saying this to give themselves more time to get away. I really can't see money coming back. Nor do I believe they have received "tens of thousands of messages" that are supportive. Call me a cynic, but I lost around $3k in nicehack and have written it off in my mind as gone. $70 million is a lot of money that can tempt even those not generally inclined towards dishonesty.
But I would be so happy to be wrong!