Topic: [ANN] OpenRigs.com - Aluminium Frames for Mining Rigs - page 14. (Read 52412 times)

Definitely not a scam, we've had north of 1600 orders (nearly 3000 individual units) since launch at the end of November. Many customers vent but never follow up publicly to say they've received their order, and we can't force people to do so. Still, we have had plenty of positive feedback (scattered amongst the trolling in the previous thread) as well as elsewhere (eg. https://forum.feathercoin.com/index.php?/topic/6014-openrigs-review-lulz/).

And yes, I don't think people are used to having to deal with a government department that takes weeks to do something simple, which only exacerbates a situation where people have unwittingly or begrudgingly chosen a slow shipping method and haven't read our delivery and returns policy. Over and above that, we have summer in the southern hemisphere in December, so our summer holidays are over December, so we had a holiday period where our fabrication slowed down drastically, and not everyone saw the holiday notice on the checkout page as they checked out. Finally, we have also made mistakes - tickets have slipped through the cracks, we had the incorrect shipping method description showing for an indeterminate amount of time early December, all of which can add up to a very frustrating experience for some customers.

We are working on bringing our timelines down, on pre-approval for outbound parcels, and on a smoother logistics chain, which should hopefully lead to a better experience for customers in future. I also think the negative feedback has a positive upside - customers that read this thread before ordering are more aware of the timelines, which is good news in light of the probability that they won't read our delivery and returns policy (despite having to tick a box during checkout to indicate they have read it and agree to it).

Is this a scam?

Or are people not used to the delays with post from the 3rd world to the 1st world (to put it blunty)? And have unrealistic expectations (e.g. us/china delivery times?)?

Please do phone USPS and query it - I know it's only been 4 weeks of transit, but it's possible it's in country and just not tracking:)

I'll try speak to each of the points you've raised, if I may:

December 5th to Jan 8th is 20 working days. That is well within the timelines that are in our delivery and returns policy, miraculous even considering that customs were overloaded when they processed your order. They have less load now (supposedly) and have unprocessed parcels for us that they've had for weeks;)

The duplicate tickets were closed without responding, but the main ticket you submitted was responded to as far as I can see? Please let me know if you did not receive that response.

We have considered removing the surface mail option, but there are genuine use-cases where customers want shipping *that* cheap and don't mind the wait. It's always hard to strike a balance between providing the options for convenience, and enforcing a route that would cause them the least frustration. I can guarantee that if we remove the surface mail parcel we'll have customers complaining about how they don't mind waiting and isn't there a cheaper option:) The vast majority of surface mail customers choose the option realising full well what it means (because it has the transit timelines displayed during the checkout and on the delivery and returns policy that they have to read and agree to complete checkout), and they receive their parcel within those transit times. And, too, there is the distinct possibility that a parcel goes missing - that happens even with couriers like UPS who leave parcels at the door and consider that delivered.

I do think that there are more vessels going from China to the US (and it's significantly closer to get from China to the west coast), so I would expect shipments from there to arrive faster.

We are also seeing a number of deliveries to the US that aren't tracking on USPS' website, you may want to phone your local branch and see if they can track it any further for you. Sometimes parcels get a local tracking number, so scanning on the international one doesn't work. That having been said, we're still within the expected transit time period for surface mail, so it is possible it hasn't arrived.

Please let me know directly once you've spoken to USPS, either via email (listed at the beginning of this topic) or via PM, and we can take it from there:)

Same boat as everyone else. Waiting about 2 months for 2 orders since mid December.

I placed my order on December 5, 2013. You guys didn’t get around to shipping it until 1/08/2014 (a month!!)

Been more than a month that it is in “Bag Out” status and I have NO idea where it is. I opened several “tickets” and posted on BTC Talk and got nothing.

https://openrigs.com/index.php?route=account/order/info&order_id=885

http://sms.postoffice.co.za/tracking/parcel.aspx?id=CN028932072ZA  “bag out”

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=CN028932072ZA “Waiting for Origin Post”

http://globaltracktrace.ptc.post/gtt.web/ - “On Route” but nothing since 1/14

Edit: I sincerely wish I was fully aware and made to click like "20" times that placing an order on 12/5/2013 using the cheapest shipping method would result in a delivery by sometime in April of 2014 (I'm guessing). I would much prefer that this was NOT an option and be FORCED to use something that has full tracking from South Africa to United States. I order from China almost all the time various parts and accessories and I almost always get stuff within two weeks. This includes even heavy weight items (20 pounds in once case). They never use the slow boat options due to all the complaints.

If there is one take away from all the "trolling" and "flamebait" that openrigs should have is that their website should be updated to force consumers to only use options that are reasonable. Don't just take the money and then go "oops" three months later!!

I completely understand that the wait is lengthy. However, it is important to understand that you ordered during our holiday period, hence the big holiday notice during checkout and the holiday notice that is (still) at the top of the delivery and returns policy page. The delays you experienced are not typical, and are isolated to the backlog that accumulates whilst we are short-staffed during our holiday period.

So only 4-5 months from order date..? I was expecting a small wait..but not a BFL type of wait. Oh well..live and learn..you would think with all of the delays in production you would have at least shipped a little faster.

It's a pleasure, looking forward to the pics:)

Surface mail transit times are 4 weeks minimum - if you track it on http://globaltracktrace.ptc.post/gtt.web/ you'll see when it was put on a boat leaving the country (the "Departure from outward office of exchange" bit).

I ordered 12/23/2013 and I still have no product. I have a tracking number but it looks like its stuck somewhere in Africa? I was Order ID: #1126
Date Added: 23/12/2013

@KWH on prev. thread - read it yourself , thankyouverymuch.

Got my order delivered to workplace today. Will post a review and pictures in the coming days. Oh and thanks for the postcard

There domestic tracking service was borked last night - I kept getting getting connection refused errors. Now I can connect, but it's giving me an "Error No. 4" when I try track parcels. The level of incompetence with our post office never ceases to amaze me:) Give it a few hours and it should be working again!

Don't worry - you weren't the troll. As I mentioned - I understand frustrated users, we have also been frustrated by slow customs processes and postal strikes and the affect they've had on customers. I'm happy to engage with customers or even potential customers and see where and how we can improve, but the troll throws around wild accusations that I frankly don't have time to respond to. Having a self-moderated thread where I can just delete it and move on is a lot easier:)

I ordered in December and until now I don't have a working tracking number, at least it doesn't work here http://www.postoffice.co.za/tools/trackandtrace.html .

Does somebody have another link?

since when does giving an accurate opinion on the status of my order constitute as trolling?  



edit:  ah yes, when I make the move to start listing competitors that can deliver within a more expected time-frame.  Not necessarily the best move for everyone, but definitely an advantage for others who live in my region.  Thanks for not deleting the old thread and for linking it here, I appreciate that.

Well I messaged with my order number 722 which I had paid for the description of AirMail for shipping and I still have yet to see any tracking updates since bag out back at the beginning of January. This is a Black Friday order - CN028932165ZA tracking number.

Still waiting for fluffy's response to my PM with his solution.

This may help decode the SA postal office status messages: http://www.postoffice.co.za/questions/trackingcodes.html
 

Heya - nope, according to the tracking data it was put on a boat today. The post office hold it for days or even weeks until a vessel bound for the destination port is secured (if you chose Surface Mail as the shipping option) - hence the ~6-10 week transit time estimate for surface mail.

Are you Kidding ME?  You just sent #1029 out today??  What the hell is this BS!!  CN022190195ZA    http://globaltracktrace.ptc.post/gtt.web/